Talk about false advertisement/bait and switch! I ordered four sides of gravy for $.99 each. What they show you in the picture is not what you get. The little tiny black containers you see is what you normally get served a little pat of butter in somewhere else. But here at Popeyes, that's apparently what they serve their side of gravy in. Just the fact that they call that a side! It's about the size of a tablespoon. Unfortunately, I didn't see it until I got home. That'll be it for us. Sayonara! read more

See all

This was a pretty good location several years ago. I'm not sure what happened but the customer service has deteriorated. We stopped by the drivethru today and we are NOT pleased. We got the food, but they neglected to provide straws for the drinks, utensils to eat with, napkins, and the requested sauces were left out. Tell me how a business with a drive thru can be that neglectful. read more

I went to Popeyes the other day because it's normally my favorite place to go to when I crave chicken; I wanted to try their new strawberry cream cheese pie , because I found out I wasn't allergic to strawberries anymore, and I got my chicken dipping sauce and drink and I got home and I didn't get my strawberry cream cheese pie after I paid 12$ for the full meal . I'm not one to normally complain about it but it made me upset , luckily I was in the mood to bake chocolate covered snacks at home so I went and spent another 20$ when I could've saved money if they just gave me the damn pie :) read more

Very good food very clean very fast service I had big portions of food then normal very clean bathroom was. Not nasty

Ordered all dark meat spicy and mashed potatoes. Received a wing and a breast and no potatoes.

The chicken is great here! Love both the whole bone-in chicken pieces and the bone-in wings. Service and help are great here. Our family eats here almost every week. read more

So I was so excited to have Popeyes reopen in Dickson. I thought it was interesting that they did host a grand reopening celebration. I only found out because a Facebook friend went the day before. So the meal... I used the app for the two can dine special and received 5 pieces of chicken, mashed potatoes, mac-n-cheese, and two biscuits. Overall the sides & biscuits tasted like a regular Popeyes. What I was disappointed about was the chicken. It looked and tasted like it was left over from the store closing. The pieces were overcooked, dry, and just not fresh. So disappointing! Seriously how do you just reopen and have old chicken?? Question I may never know the answer! read more

The only other Popeyes I know of is in opry mills mall . It was delicious. This was just okay . The drive through was fast .. I don't care much for their fries .. the seasoning is good just they have like a greasy waxy after taste . You want a GREAT chicken sandwich , try zaxbys . I've eaten at all of them in the area . Never had a bad experience read more

I don't know if the store is under new management, but I have been three days in a week due to hot, fresh, cooked food. Everything was in a timely manner and staff was very nice. Thank you. read more

employees are super rude especially managers very bitter people!! Food was subpar at best but expensive. NEVER AGAIN!!

Horrid experience. The front of the order counter area was flooded from what appeared to be the ice machine. They boy cleaning it up was moving like a sloth. Must've been to interested in what was playing through his ear buds. The chick taking the orders had this facial expression that she hated being there. Her tone of voice sounded as if she was annoyed. She did not seem welcoming or interested in being there at all. We had to wait quite awhile to get a 7 piece meal. Did Popeyes's actually STOP serving the individual packets of Cajun sparkle??? Because that's what they said. And if that's true then I'll no longer be eating there. I've got to have my chicken crack on my chicken. This entire visit was a sh*t show. Do better read more

Popeyes Louisiana Kitchen - Catering - Fast Food Near Me - Dickson, Tennessee

So let's start off came in to order. We was told they are short staff and could not have anyone take people's order from the front register. Was told we need to go through the drive through or order on door dash. So order on door dash. The manager was struggling to get anyone to work a lot of people standing around worried about where they was going. Manager asked four times to have wings dropped and they mean mug her just all around disrespectful. Tenders where freshly made but the regular chicken was dried out seams like it's been in the warmer to long. Not only that the cook and the manager has a relationship going on it was definitely affecting their work. read more

Don't make the mistake of getting the chicken tenders. No chicken, all fried skin and so hard afraid teeth would break. The regular chicken was good but skin very crunchy. My husband and I won't make that mistake again. We won't go back. We'll be going to Kentucky Fried Chicken. Carmen and John Manning manni394@outlook.com read more

Was craving some really good fried chicken but that is not what I got at this location. Got chicken tenders, fries, Mac n cheese and two biscuits. The chicken was super dry and barely eatable. The fried had been setting for a bit under the heat lamp, mac n cheese was just plain bland and the biscuits tasted freezer burnt. If I had time I would have returned the meal and asked for a refund. So many places to choose from and today, I chose wrong. read more

First popeyes I ever ate at. Stopped in about a month ago and tried the spicy chicken sandwich from drive through. Instantly hooked and have been on a mission to find every popeyes in middle tn ever since Today found myself back in Dickson and stopped by again. This time I made the unfortunate mistake of going inside. One little scrawny overwhelmed kid at the register with a horrible attitude. Employees yelling at each other in front of customers. Manager yelling at customers to separate. People getting mad and walking out. 15 minute wait for my chicken sandwich and an act of congress to get salt and pepper. When i did, previously described scrawny kid practically threw 30 packs of each at me. Popeyes. If you have a secret shopper, send them here. I certainly won't go back and if this is the norm, I imagine I won't be the only one. I hear KFC is coming out with a chicken sandwich. read more

This place is awesome the sandwich is by far my favorite it's juicy and filling definitely go get yourself one the staff is awesome and fast

Wow. They barely gave me anything and the quality was very poor. They have really gone downhill. I used to love this place and now I think I'll be taking my business to KFC. read more

Buyer beware... They do not accept their own gift cards in store... And will not refund them if you have a gift card that you purchased from another retailer. I called their corporate office and they confirmed that they do not accept gift cards in many of their stores. They said I have to download their app and order my food on it to use their gift card or I have to get a refund from the place that I purchased the gift card... Most places, including the place I purchased my gift card will not accept returns on activated gift cards. This means I paid for a $25 gift card that is worthless... What if I don't have a smartphone?... I do, but I don't want another frivolous app on my phone and I refuse to put it on my phone when it was not disclosed that the app was required when I purchased the gift card. I have filed a report with the federal trade commission about this fraudulent activity... I am also in the process of looking for an attorney to handle a class action lawsuit against Popeyes for this. i have found out that many others have faced the same issue... Hey Popeys...Don't sell gift cards if you can't accept them in the store, period. And by the way, you have lost me as a customer forever. read more

Horrible..... the food taste like they never change their grease. The building is in horrible shape. The parking lot has a giant sink hole and cracks with 4 foot weeds growing out of the ground. The drive through sign is busted out and all you see is tube lights. And they're always out of whatever you order first. read more

If I could get away with giving this place negative stars I would. In the time they've been open I have been here maybe five or six times. The *only* time they got my order right was the time I went there solely to get a two-pack of biscuits. Every other time it was either a wrong or forgotten side or, like tonight, they started my order five minutes after I pull up to the window. Waited a grand total of around 15 minutes for a lousy shrimp box meal and forgotten biscuit. The only thing this place really has going for it, in my opinion, is the biscuits. Like Martian B said, if you are in the mood for chicken in Dickson there are any # of other places to get it. Zaxby's, Walmart, etc. If I ever come here again it'll only be for the biscuits. read more

Place sux, old management is the problem, of course food product suffers as well as service, they made recent changes to management, but unfortunately they missed one of their worst problems, A manager called Brittany, she is definitely the week link, You can find her outside at their smoking area, be careful when leaving the drive through ,that is where the smoking area is located and can be several people in that danger zone, just read the other reviews , it's not difficult to figure out, as far as corporate trying to fix it, I'd. think you would ask customers instead of staff. read more

Never again. EVER. Literally half the order received via Doordash (not the Dasher's fault), and when I called the store, no one picked up the phone. Reported to Doordash, as well as corporate. BTW, our order of a LARGE cole slaw that came with 8 pc. chicken was literally half full, and NO biscuits. Come on, Popeye's, you can do a lot better than this. read more

I just went through the drive thru today August 10 at 4:20 PM and the lady that was working the window and headset was very rude. I asked for hot sauce and she shut the window in my face. She was a heavier set darker woman. I come to this popeyes all the time and everyone is always super nice and friendly. This is by far the worst experience I have ever had here. read more

Don't waste your time trying to get Apple Pies they almost never have any ready ! No matter what time of day you try .

Absolutely horrid literally the worst experience I have ever had at a fast food joint just stay away from this location because of the crap customer service read more

This place is horrible. I waited 20 minutes for boneless chicken. Warning do not eat here.

Called in for fresh kitchen. Promised they would drop fresh. Get there 15 min later. Waited 10 minutes inside store on stoned manager to put in box. Got home and chicken was very, very old. Avoid!! This place has no management. read more

Horrible service took forever and then had stuff missing waited forever on food then didn't have drinks which they had to make the tea after the first 20 min wait read more

terrible customer service, you either get the guy who's totally uninterested in life, or the girl who is just really, really annoying. the ceiling tiles have been shifted around to hide a leak in the roof but at this point the ceiling is about 1/3 brown. one of the lights is almost fallen down. generally unclean, slow, and poor service. read more

Good chicken. Been there twice and they have messed up my order both times. 1st time gave me hot instead of mild strips and the second time gave me a thigh instead of a breast. The only chicken this is better than is kfc. If you want good chicken get it from a gas station, kroger or even walmart. All are better and you will get what you paid for. read more

And 1 star was being generous......the dining rm was pathetic and dirty not one clean table...they had NO FRIES, of any kind NO DRINKS in the lobby WAS given a cup anyway instead of being informed of no drinks just about the worst Popeyes I've EVER ate at......the food was about a 3 with the chicken sandwiches living up to their billing and wasn't a busy time just a complete lack of effort.....laziness read more

staff was very nice and dining area was clean. Food was exactly what Popeyes should be.

Was very disappointed. Drove about 30 miles to get the Beer can Chicken they advertised on TV, this store even had the thing's on the table showing the Beer Can chicken, However we was told they weren't doing that promotion any longer. We did however order other meals that honestly I nor my other 3 family members where impressed with. read more

This place is lacking so much... There are few people in there that actually work. The management is absolutely terrible there. Every time I go there, they are out of sweet tea, spicy chicken, or have no fries. It's absolutely pathetic, every week is a new excuse for them to not have anything. This place is going to fail if it keeps up at this rate. I ordered a about 8 pieces of chicken for me and my girlfriend, and I asked for BBQ sauce and the lady said... "How many?" With an attitude. I guess because they're about to run out of bbq... read more

Unlike some of the others I had a great experience. I used drive thru and it was very quick, friendly staff and my order was exactly as ordered. Food was red hot and delicious. Great experience! read more

Great service, great food at a great price. I love the spicy chicken and the mashed potatoes with Cajun gravy. Their Po Boy is delicious and with the spicy chicken the flavors are awesome. This is my favorite location of any Popeye's restaurants that I have visited. read more

Been there at least a dozen times and haven't had my order right once!! The food is okay but makes it totally unacceptable to get my order wrong every time. read more