I'm disappointed to share my experience with Pop Shop Chiropractic. My wife has been struggling with back aches and pains and was eager to find a reliable chiropractor. After hearing about Pop Shop, she made an appointment for Saturday, October 12, 2024, at 9:30 AM, feeling hopeful about getting the help she needed.
However, when she arrived, she was met with a note taped to the door stating, "Due to a family emergency we will not be open 10/10-10/12. We will return to our normal hours Monday, October 14th. Thank you for your understanding and sorry for any inconvenience." While I completely understand that emergencies happen, what I find unacceptable is the complete lack of communication regarding the appointment cancellation.
It was clear they were aware of the situation on Thursday, October 10, yet we received no phone call, text, or email to inform us that my wife's appointment had to be canceled and rescheduled. In this digital age, it shouldn't be difficult to have someone reach out to patients on the schedule to notify them of such changes. This oversight reflects poorly on their customer service and leaves potential patients like us feeling neglected.
We were really looking forward to this appointment, and now we're left searching for another chiropractor. I hope they improve their communication in the future, as it is crucial for patient care. read more