Make sure you are in the network of insurance. I gave me my insurance and they asked for my card…read more Never once told me they didn't take my insurance. Went in for a visit because I wasn't feeling well, they ran all these tests and gave me a steroid shot and I paid over $600 well I didn't get better and 4 days later went back and they didn't run any tests just wrote me a prescription for a Zpack and paid over $700. Don't know how I paid more for the second time versus the first when I had all the tests done the first time. Feel taken advantage of. Make sure to ask about the insurance being in network or else you will pay so much money for nothing.

I went with my child 2 days ago. My child had a sprained ankle. We weren't sure if it was a sprain…read moreor a break and went in an abundance of caution. We are from the metroplex and were visiting friends. Our urgent care facilities are awesome in the city. So I assumed that it would a similar experience. I found the doctor to be condescending. I did not appreciate the disrespectful words and tone in front of my child. Absolutely not necessary.

Dr.Chambers and Staff are Amazing,They are on top of every thing,Been to other Doctors that never…read morelisten to my concern.Dr.Chambers listens and on top of my problems.Thank you all at Dr.Chambers office

Appalled at what I experienced! If this was any indication of how this practice is ran I feel for…read morethe people of Azle, Texas. Avoid this place especially if you are a Christian. This IS NOT a Godly place to be in. From the very start I should have known better and walked right out the front door. This office has the WORST customer service I have ever experienced in my life. And I do not make that statement lightly. When I was greeted for my first visit it was almost like I was bothering the front desk. As a new patient that was bringing a family of 5 to the practice I would have expected to be treated decent. This was not the case. I told the front desk that I had Tricare insurance but since I was medically retired from Active Duty that I thought I had medicare too. Immediately the response was "if you have medicare we can't see you." And it was said rudely. What... is medicare for the lower-class? That's how I was made to feel. Yet, I brushed that off and let it go. When I sat down to wait one of the receptionists kept saying "Oh God!" and "Oh Jesus!" Like it was a verb. In all sincerity she seemed to end every sentence with one of those blasphemous sayings. As I say there It was said so much that I was about to leave. However they called my name so I figured I'd still give them a try as I always try to give businesses a fair chance. For the record, I was a new patient with a history of medical issues (my medical records are 4-inches thick). My initial consultation lasted (and I kid you not) about 4-minutes with the PA Matt (which is the only thing positive about this practice, he was nice yet.) It was just a couple questions and bam, had my prescriptions and was sent out the door. What made me write this review was what happened today. I called the office because I found out I can get my prescriptions filled for free on the military base (who wouldn't want to save $300)? When the receptionist Jennifer answered, I asked if I could get my prescription hand written which was previously faxed to the local pharmacy. Instead of a helpful welcome. I was questioned and insulted by her. She said, "why didn't you just tell the doctor you needed them hand written in the first place?" "Well your stuck because once we call them in its out of our hands." I was taken back by this. When does a secretary feel it's okay to question a patient? What I've learned is that some people have Customer Service. And others just have Customer "Pay Check". For surely they are not concerned with customer service. Just getting your money and sending you on your way. By the way I went into the office to pick up my prescriptions and Dr. Chambers showed zero interest in what I had experienced. He handed me the scripts and said "this is your last visit." He never asked what had occurred. This is a staggering warning sign when a doctor does not care enough to find out the facts. In my opinion, he doesn't care about his patients and this is obvious. I asked him if he realized how his staff is. His only remarks "We do just fine." Well then, glad I don't have a life-threatening medical issue. Who knows how I'd be treated. No thank you. I'll drive a little further and give my business to someone that actually cares for their patients. I've always been on the fence about leaving negative reviews. However, a man I highly respect once said "if you don't make it known, someone else may have to encounter what you did." And he's right, I hope that this practice one day realizes that it's about the bed side manner you provide to your patients. Not how quickly you can rush them through and file an insurance claim on them. If this is what the medical community is turning into, boy is this country in trouble when Obamacare goes into full swing ):

Poor customer service to hang up on one sick trying to get an appointment once they don't carry…read moreyour insurance, you're just a #

One star is being very generous. Worst dr office ever. I only go if I absolutely have to, which is…read morerare thankfully, and it's close to my house. But it's literally an awful experience every time. I liked dr west at first but over time she has gotten worse and worse. I go see her just for mild ezcema and she just took pictures and took what seemed like wild guesses on what to prescribe me. It didn't work either. I would go see a dermatologist but the wait to get one is long sometimes months. I need to find a better dr and thankfully I moved. People! Do not go here unless you want long waits, rude staff, wild guesses on meds and no refills, and drs being rushed. Awful. Awful. Awful!

I was in car accident October 14, 2025. After I left hospital, I called primary to request…read moremedicine. Carla told me they couldn't prescribe meds unless I came in. I told her I couldn't come in, was hurting and no vehicle. She then asked me "well who's taking you home? The ambulance?" I just stopped for a minute and asked her " why would you say something like that?" I told her "never mind I'd do without". There was no need for her to be so sarcastic. I really love Kristie Alverson the NP. But will consider changing providers if hatefulness continues from the front office. Thank you, Donna Bell

We see dr Garvin he is amazing. We are usually in and out pretty quickly although there is…read moresometimes a delay on getting meds filled.

I went to this facility after getting something in my eye. At first, I thought it was nothing but…read moresoon my eye started swelling, wrinkling, and getting gooey looking but my vision was unaffected. I went here to see if they could treat me. The nurse practitioner I saw told me that she could not treat the injury and I needed to go to the ER. I left this facility with my vision still unaffected and went to Harris Fort Worth. At the ER I was diagnosed with Allergic Conjunctivitis which is basically just saying my eye had an allergic reaction to whatever flew in it. The ER doctor checked out my eye to make sure nothing was in it and gave me eye drops. In the end, I'm now responsible for a $2200 hospital + doctor bill because the Nurse practitioner wasn't proficient enough in her job to diagnose my condition as it was. This injury is within a nurse practitioner's scope of practice. According to the minor care website, they treat both minor eye injuries and allergies. If this nurse practitioner had treated me I would have only had to pay my $30 doctor copay. Use caution when visiting this facility, in my experience, NP's they hire are inept to perform their job.

Other than the wait, they were very professional. I had pink eye and knew it was that. They took…read morecare of me and sent my prescription immediately. If you have a minor case and need somewhere this is the place to go. It is like a Care Now or CVS minute clinic.

Dr Chen listens & is kind, knowledgeable & helpful. I trust and recommend him as a PCP.read more

Been going here for years, adore Dr Chen but the other staff here are unbelievable. I've called the…read morefront desk multiple times since the new nurse joined the practice and I'm not sure if she brought new people or coincidentally hired new front desk people but the girl who answers every time on the nurse's side will cut you off, finish your sentences for you, speak coldly and rudely, like she wants you off the phone before you can even say what you need. This isn't a fast food window at 2 am, it's a drs office. I'm just saying.

Dr. Kancharla was provided from my insurance. She is a great listener, asks many questions, and…read moretakes the time to discuss various concerns and symptoms. She is a wonderful primary and she is very considerate and kind.