As of early 2026, Pop Mart Richmond Centre (located at 6551 No. 3 Road) has solidified its place as the first official flagship store in Canada. This location offers a significantly more "official" experience compared to the previous licensed retailers or "Roboshops" found in the area. Here is a breakdown of the store based on recent customer experiences and collector feedback: SERVICE * The Vibe: The staff are generally described as energetic and helpful, especially with "newbies" who aren't familiar with the blind box system. * Crowd Management: Because this is a flagship, expect a queue system during weekends or new series launches. Security and staff manage the line at the entrance to prevent overcrowding, which makes for a more relaxed shopping experience once you're inside. * Efficiency: Checkout is typically fast, though it can lag during "chaser" drops when people are buying full cases. SELECTION * Exclusives: This is the store's strongest suit. Unlike third-party retailers, they get first priority for Labubu, Molly, Skullpanda, and Dimoo restocks. * Variety: They carry everything from the standard $15-$20 blind boxes to the high-end MEGA Collection (400% and 1000% figures) which are often displayed as centerpieces. * Display: The store doubles as a gallery. Large-scale statues of popular characters make it a very "Instagrammable" spot, even if you aren't planning to buy anything. VALUE * Standard Pricing: Prices are consistent with the official Pop Mart global standard (adjusted for CAD). You won't see the "reseller markup" often found in smaller hobby shops. * Blind Box Risk: As with all Pop Marts, the "value" is subjective. You are paying for the authentic, high-quality sculpts. The secondary market for certain "secret" figures in Richmond is very active, so a lucky pull can technically "triple" your value instantly. * Membership: It is worth signing up for the Pop Mart rewards program via their app, as you can earn points on in-store purchases that lead to vouchers or early access to drops. Quick Info for Your Visit read more

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There was a long line up at the store when I went with my family. After 45 mins it was our turn to go in. A middle aged couple walked in front of me when we were called into the store. My spouse and child were let into the store, the couple were alsolet into the store despite having never lined up, but I was stopped and told to line up again as they reached the store limit. I said that they literally just let me spouse and kid in and then let the couple in who had pushed in without lining up. I was told to 'please leave or go line up' This was despite my family telling them that we were together. Didn't matter... they insisted that I'd have to go to the back of the line if I wanted to go in. They were pretty damned rude about it too. A few weeks later, I took my daughter there as there was something specific that she wanted to that was just released on their website/app. We went in after a long line up, couldn't find it and asked an employee. The response was short & rude with just a pointing around about in the direction of the back of the store. We had already looked in that area but went to look again. Did not see it so asked the same employee again... he visibly sighed, rolled his eyes and walked us over there, only to not be able to find it either. Turns out they never had stock of that item in the first place as it was so new. But the attitude and product knowledge was severely lacking. My third time at the store was no better... took my daughter again, did the line up thing, and then found what we wanted and then tried to pay. We were stood for at least 10 mins with employees milling around the store but nobody to help us check out. Eventually paid and left but what an awful place to shop! I do not recommend this place, the staff are rude, the store is crowded, the line ups are crazy long and did I mention the staff were rude! Oh and I don't know about you but over $50 for a cheap plastic doll seems a lot of money to me. read more

Great Selection. A Super Fun Store. Helpful Staff. However PopMart stuff have gotten SOOOOO outrageously, ridiculously expensive. Think $40-60 and up (!) for a blind box, for an attempt to get the doll / design that you want. Or, you ca buy a full set of 12 -- one of each -- to ensure that you will get the one you want... What the heck!! Sounds like throwing money down the drain to me... yet the line keeps getting longer, and their "New Arrivals" or "New Series" keeps coming. This is a great store to browse. I'd say take your time browsing this store - look at all of their selections and varieties (which are indeed very very cute!!) - then just take pictures of them. That's it. No need to buy... lol! Have fun!! read more

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It's great we finally have a popmart store locally. I came here few times already and I find that you still need to go online for their new release as it's not in their store an not available to ship to store. read more

Looks cool but it wouldn't allow anyone of us to pay for some reason. We all had different cards; some debit, some credit, some master or visa; it just wouldn't process our payments. Maybe we came in on a day when it was down or something else went wrong but that was pretty disappointing. read more