The worst. No-show, no follow up and full of excuses. Totally unprofessional and unreliable.
A tow truck service recommended them: he said he would meet me at my car after Pop-A-Lock unlocked it (at my place, with a GPS-able address, not in the middle of nowhere, so no one could get lost). I made an appointment and after confirming address, costs and how I was going to pay, they said driver would meet me in 30-40 minutes. They had detailed instructions of where to meet me(lower garage, 500 building). Tow truck service showed up punctually 30 minutes after the call to Pop-A-Lock. But not Pop-A-Lock. We waited 30 more minutes. I called Pop-a-Lock to get an ETA and the operator said that service showed in the system as "completed." I said, no, they never arrived. Then she changed the story and said the driver called, no one answered so he left. Not true. I had my phone with me at all times and it never rang, nor had I missed any calls. The driver lied. She apologised and said she would schedule another driver. 30 minutes later, Pop-A-Lock still didn't show up. No call. I called again for an ETA. Different operator (a male this time), but the exact same story: service showed as "completed" in system; when I said no, they did not show up, he said driver called and no one picked up, so he left. When I said that's not true, no one called, he apologised and said he would schedule a driver to arrive in 30 minutes. I said no, not a third time. The tow service guy who had been waiting with me for over an hour for Pop-A-Lock to show up, said he could do it, he had the tools. He did it in 5 minutes. Did not charge me. I kept his card. If I am ever locked out of my car, I get better and timelier service from a random tow truck service than from the "specialists" from Pop-A-Lock. And without lies or excuses. It seems they really did not want my business. They could just have said that and not waste my entire morning. Totally unprofessional. read more