This is a rather long three part review. Part one is as follows. PART 1 So two of my recent service dates (December 20th and January 3rd) were cancelled (via email) due to a "snow day" and me also being informed that the companies "snow policy/snow fee" is in effect. The email went on to further state the following.... "We will be out on your next scheduled service and a snow fee will be added for the extra week of waste. For those not familiar with the snow fee, it is less than the weekly rate and to compensate the technician for the extra week of waste and time to service you. If you are going to clean up between now and and next weeks visit, just let us know and we will remove the fee. Let us know if you have any questions at all and thank you for your patience." This was my rebuttal to the first email. (which as of me writing this review has still not been given a reply.) Sent on December 24, 2024 "So I'm really confused as to why there was no pickup done this past Friday? There was barely any snowfall this past Friday. There have been pickups over the past month where there was significantly more snowfall/snow on the ground and pickup was still completed. At any rate, I had my yard cleaned up this morning. However I do have a problem with your verbal email portrayal of Poop 911's " snow policy/snow day/snow fee" vs what's readily available online via Poop 911's website. This is actually the first time I've ever heard of a "snow policy/snow day/snow fee." Prior to responding to this email, I did my due diligence by researching this " snow policy/snow day/snow fee" via your website and this is what my research yielded via three different sources. (Referenced below.) 1.) https://www.poop911.com/2019/07/01/poop-911-weather-policy/ 2.) https://www.poop911.com/2019/11/20/its-snowin-and-your-dog-keeps-goin/ 3.) https://www.poop911.com/terms-and-conditions/ The main takeaways I gathered that related to your aforementioned " snow policy/snow day/snow fee" email were as follows. Cold weather is never a concern unless an emergency is declared and meteorologists say it's just unsafe to be outside. (There was no emergency declared this past Friday and meteorologists did not deem it unsafe to be outside that day.) Do you pick up dog poop in the snow? Absolutely. Our service to you is essential, so we will come out and clean up your dog's poop regardless of snow on the ground. So with that being said I don't see how myself and current customers should be assessed a "snow fee" based on your own existing policies online that contradict what you're stating in your previous email. There is not one mention of this aforementioned "snow fee", let alone an actual monetary amount listed anywhere on the Poop 911 website. I don't think that's a good business practice attempting to drop an unknown/undisclosed surprise fee on customers whenever your policies on the Poop 911 website state pickups occur regardless of snow on the ground. I highly suggest you publicly update your "snow policy/snow day/snow fee" via your website. As current and potential customers deserve full transparency about any/all policies." Really shady of a company that publicly advertises they provide service "regardless of snow on the ground", but then once you're an established customer fabricate some "snow policy/snow day/snow fee" (which is only made privy to an established customer via email) just to steal more money from the customer. I just copied and pasted my original reply to this 2nd email they sent me regarding my service not occurring yesterday (January 3rd) and will updated my review if I get a response. PART 2 After receiving "service" on December 27, 2024 I wanted to do a check on how well the service was. Mainly because my Ring camera recorded the technician speed running my entire back yard in under a few minutes. The walk through resulted in me finding multiple (in plain sight) piles of poop left untouched. Here's a link to both my Ring camera recordings of said service and my walk through. https://photos.app.goo.gl/R4ri1zrtm6PLPBYo7 Sent an email early afternoon on the 27th about the unsatisfactory service and surprisingly got an email reply from Alaina that evening stating the following. "I apologize for the oversight of the technician. We sent a substitute today. I will be speaking to him. I have issued a refund for today's service as we guarantee services. We appreciate you bringing this to our attention so we may address and resolve the issue quickly." I mean this with all do respect, but the job isn't rocket science. The whole point of your service is to pick up poop. Regardless if a technical is a substitute, he/she quiet literally has three steps in order to do the job. Step 1: Scan the customers yard (slowly) to identify poop. Step 2: Scoop the poop. Step 3: Dispose of poop bag via customers trash can. UPDATE FROM PART 1! See attached photos. Will post updates via photos due to reaching review text limits. read more

POOP 911 - Pittsburgh - January 5, 2025 Alaina Reply - Dog Walkers Near Me

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The techs are reliable and do a great job. I've used them for almost four years. Really appreciate this service

Got exactly what I paid for. The technician texted to let me know he's coming. 5 stars

Poop 911 didn't clean my yard for an entire winter and when I noticed and informed the company, they only gave me one "free" week of cleaning, when I had been paying them for over 6 months of service. read more

Highly recommend this company, my family and I were at loss on what to do with the stress of losing my dad unexpectedly. We signed up to receive services and they were prompt and good with communication. Did a great job. We have 3 dogs so it's a lot especially going through a difficult time. It was a great decision we made and we had set to try for a month. I think we may just keep hiring them! read more

There always do a fantastic job! Very professional! Always prompt and I love the way they offer deodorizer for my yard. In thinking of using their dog walking services as well! read more

I've been using their services for about 9 years now & have been very pleased! Had an issue one time & they were prompt to resolve & seem to take customer service seriously. Would definitely recommend them to anyone that hates cleaning dog waste! read more

Be very careful with this company. More directly with the people who own and manage the local franchise. We have been a Customer of Poop911for 5 years and have had a constant battle getting any type of adequate Customer Service from them. We have since cancelled the service and will go back to cleaning the yard ourselves, since there are no other providers that service our area. And I am happy to do that rather than be treated like I don't matter. Here is what caused us to cancel. There was significant snow fall for a couple of weeks in February. We received notices that no service will be provided due to the snowfall. The third week, on Wednesday, our normal service day, we looked at our backyard wondering if we would receive service. We noticed and counted 5 piles of dog poop laying on top of the show. Poop911 came out and you could see the tech's footprints going to the areas where the 5 piles of poop were. They left a bag full of poop by my garage door. The bag was very heavy, which caused me to look into the bag. Inside there was dog poop three times the size that my miniature Schnauzer can produce. On top of that this franchise sent me a bill for $31.85. What they were doing, in their infinite wisdom, is charging $9.95 for each week they missed due to snow, calling it extra waste, meaning there was so much more than normal. I protested the extra charge and disputed the charge with my credit card company. I then received an email from the franchise owner saying she wanted to work with me. I replied that would be fine if she credited me the $19.90 in extra charges. The next thing I receive is another invoice for $31.85. I do not consider this trying to work with a Customer. I disputed the charge again and received full and final credit from my credit card provider. The franchise owner had the gaul to say that because I was critical I had insulted her and her staff. So she is now has lost a 5 year Customer over $19.90, I wish there was a way to contact directly the corporate office to inform them of how horribly this franchise treats Customers. read more

Walt does a great job of keeping the yard safe from land mines We have the back yard from hell with a 55 degree incline which is very tough to climb Our dog Hobbes only poops on the horizontal line 1/2 to 3/4 way up the hill. Hobbes loves to follow Walt on his round Walt will clean up the occasional raccoon and deer poop I can't say enough for Walt he is the best. He loves his job and loves Hobbes Walt thank you for your customer service read more

POOP 911 - Pittsburgh - Hobbes on the hill - Dog Walkers Near Me

Love this service! It's affordable and efficient, and I don't have to worry about my yard. Too bad they can't follow me and my fur baby on walks!! read more

Yard is so much better now that I have their help! It has been a life changer. I can't imagine ever doing it myself again.

Update. It's now been months since I've had their service anywhere near my house because I was so disappointed in the service. I still get texts asking me to leave a review of how the service was. Somehow my number is still in there system. I got a text from them at midnight last night while I was sleeping. Clearly they haven't updated their system and taken my number off the list which was my original complaint (that they didn't call me back until I threatened to cancel service). IF YOU SEE THIS TAKE MY NUMBER OUR OF YOUR SYSTEM AND STOP TEXTING ME! read more

Left multiple messages but never got a return call. Guess they have no sense of 911 like their name states or any sense of calling customers back. Found Clean Green and they did a great job though. Apparently if you leave them a poor review they then want to contact you. No thanks. It shouldn't take a review to get a response. read more

I have been using poop 911 for a while now since we have a toddler and two dogs, our lives are a little crazy. I read previous reviews and have not experienced this. We are home when Walt comes, usually very early in the morning; but honestly I don't ever really pay attention to what he is doing because it's usually when I'm getting a toddler ready for school and life is wild. I trust this company and haven't noticed anything shady like the other reviews state. You can pause your service for a little bit if you're going on vacation and they have been responsive and honest with me thus far .... so I would highly recommend them! Also, Walt doesn't ever make it awkward, as I don't really have time to sit and chat with him, he just waves and we move on! Great service if you're a busy parent or if you just need the help! read more

Owner responded and never followed through LOL I guess they were just trying to save face publicly. What a joke. read more

I'm not one to write reviews often. I understand that services sometimes disappoint. That's life. Regarding my experience with Poop 911 I feel the need to share my experience. I had a regular yard "cleaner" who would come once per week and do the do. This past Friday I low-key spied on the "cleaner" just to see what he does when he thinks no one is home. I witnessed him enter my yard, place the "your yard was cleaned" sticker on the back door, return to his car, place his tools in the trunk and proceed to get into his car. I quickly opened my living room window and asked him where he was going so quickly. Of course my presence and question stunned him. He came up with some crappy excuse about needing his phone for a flashlight. (It wasn't dark out yet). So he went back did something and left. I sent his boss an email explaining what happened. She apologized and promised to not charge me and even offered to put my yard on her schedule as a way to keep me as a customer. I agreed. The next week nobody came to clean the yard. In addition they charged me for it. I like to give people the benefit of the doubt, but now they owe me money and have not responded to my email. Beware is all I can say. Unless your there to watch them do the work as promised I would not trust that they do a complete job. Its quick and easy money to stick a note on the door then move on to the next yard. I'm bummed out that I have to pick up my doggies turds now. It would have been great to keep a "cleaner" read more

We've been using Poop911 since 10/18. They started off well, but slowly turned horrible. My husband said that he felt like they were just sticking the piece of paper on the door without actually removing the poop. But I told him maybe our dog just pooped a few times after they came. Today, however, I got proof that this company is not doing their job properly. I left my house at 3:53 and I saw the man sitting in his poop911 car. It had not started raining yet. I watched him until he got out of his car and walked to my backyard. I arrive back home at 4:04 and he was already gone. I went to my backyard and there were THREE spots of poop still in our yard. Mind you, we have an incredibly tiny yard with very little grass. So I'm pretty certain that no one "missed it". For $41 a month, I expect my yard to be cleared of poop. On top of that, I called the office and no one answered or called back after I left a message. We might have to pay extra a month, but we'll be taking our services elsewhere from now on. DON'T USE THIS COMPANY. read more