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POOP 911

4.3 (4 reviews)
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Dallas Mobile Pet Spaw

Dallas Mobile Pet Spaw

(43 reviews)

Design District

I used them twice and found them to be very nice and capable. On the third attempt, I asked if…read morethey would take my two dogs that they have serviced before for $120 each. They never got back to me. They are incredibly expensive for a van service. You have to pay for them just to show up, then a premium for the grooming and cleaning.

I was really excited to try this company, but unfortunately my first experience was incredibly…read morefrustrating. I was originally told my appointment was at 3:00 PM, so I rushed home from work to make sure I was there on time. Throughout the afternoon, I was given multiple different arrival times. First I was told 4:00-4:30 PM, then 5:00 PM, then I received another call saying they would arrive by 5:15 PM. By 5:45 PM, no one had arrived, and my text messages asking for an update went unanswered. Because I had spent my entire afternoon waiting at home, I ultimately had to cancel the appointment myself so I wouldn't miss a family event. Had I not canceled, I would have missed it. What disappointed me most wasn't the delay itself--things happen. It was the lack of clear communication and constantly changing expectations. Had I been told from the beginning that the groomer might not arrive until after 5:00 PM, I could have planned my day accordingly. Instead, I rearranged my entire schedule based on information that kept changing. When I expressed my concerns, the response focused on the fact that they waived a same-day cancellation fee and had already applied a new customer discount. While I appreciate not being charged for an appointment that never happened, I don't consider that a resolution to the inconvenience of spending nearly three hours waiting on multiple inaccurate arrival estimates.

POOP 911 - petwasteremoval - Updated October 2026

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