I've sent multiple emails to the VP of Operations Bryan Critser, NO RESPONSE! In the past two weeks I have found concrete chunks missing from areas of the walkway (Added Images). I voiced my concerns of a long term issue with the walkway and it has shown to be nothing be exactly that so far. read more

Pools of Fun - Shotty repair on railing mounts is breaking apart - Pool Cleaners Near Me - Plainfield, Indiana

See all

Pools of Fun has been a huge help while we've been out of state unexpectedly. They've taken care of our pool maintenance and service the entire time, keeping us updated with photos and chemical readings so we always knew things were being handled properly. When our pump went out, they were already on top of it--sent a quote and scheduled the repair before I even had a chance to ask. Their communication and reliability have been top-notch. Highly recommend them if you're looking for a pool company that truly goes above and beyond read more

We paid 113,000 for our pool last season, it was one of the worst experiences. The thermal regulator valve went bad. They fixed it, but our system keeps popping the breakers off which then led to water turning greenish brown and we have spent a grand in the last 3 weeks and still have not been contacted by Pools of Fun to let us know their plan of action. We have called and left messages and when my husband finally spoke to one of them, they promised to call back but like always no return phone call. Our pool is still greenish brown and we obviously can't swim. We also paid for the UV system which is also a joke. It's supposed to only use 10 percent of chlorine which is not true. I wanted a Salt Pool but they talked me into this UV System. read more

To whom it may concern -- We just paid $350.00 to that has turned into $4,000 to have Pools of Fun dump the entire winter leaves and debris from the tarp Pools of Fun used to close our pool last season, directly into our pool. I called the office to confirm I was home and the pool gate was open and ask to ask to have the tech call or text me in case they had any questions or concerns. I watched in horror from our security camera as the tech and another lady laughed and dumped the leaves into the pool. "That will be fun cleaning up" Jaci at Pools of Fun stated the tech said "it couldn't have been avoided" and that it was "impossible" to remove this type of cover any other way. Keep in mind, that they closed our pool last season. Would have been nice to know then. I am beyond disappointed and their response to seeking a resolution was less than caring. The tech texted later in the day saying his phone had no signal and that he was "sorry" and offered to come back to clean the leaves out for $175.00 per hour. It will take us days to clean this and we cannot afford to pay that much per hour. Cleaning our pool will take many days, maybe a full week. Common sense says no homeowner would agree to have debris dumped into their pool. No. One. I have RA and I cannot do physical labor without significant pain. Cleaning this incompetence is going to hurt and take a very long time. I'm devastated. We were so looking forward to getting our pool opened and now I'm in tears. The opening contract says to clean your cover "as much as possible" this is why I called. I wasn't able to do a lot because I'm limited in my capacity. I would have paid more or preferred for them to call me and say they would recommend not to open it. This is the response I received to my inquiry as to why I did not receive a call before the tech assumed I would want all this debris dumped into our pool? I would have rather had them say "we can not open your pool" and I quote: "Pools of Fun has satisfied the terms of the contract. It is the homeowner's responsibility to remove debris from the cover prior to our arrival. There will be no further action taken." How can you be so cruel and disrespectful? You treated our pool, our sanctuary like a garbage can. We are devastated. read more

Do not do business with this company! They are full of empty promises and don't live up the contracted agreements! If you'd like full details of our year long experience (still with no working pool), send me a message. I ONLY GAVE THEM 1 STAR BECAUSE IT WOULDN'T LET ME GIVE ZERO!!! read more

We had an absolutely terrific experience working with Pools of Fun! From day 1, they were attentive, kind, informative, helpful and professional. Our rep, Tyler, was phenomenal! We ended up doing something different than we originally intended for our pool design because he was very knowledgable and helpful! We are not only soo much happier with the outcome but we got more out of our pool and it saved us money in the end! Not many companies truly have the best interest of the customer and their preferred budget as a priority anymore but Pools of Fun did! The process was very easy and even fun! The communication was efficient and scheduling was prompt! We had a kind, respectful team on our property often and we have really enjoyed getting to know them. They literally blew us away from the very beginning when they had the entire pool dug and walled in in one day! The customer service has been excellent, we have been able to reach our rep, our construction manager and the office staff at any point when we had questions or concerns and they were quick to respond and be helpful. Our construction manager frequents our job many times a week and is always quick to be helpful, answering questions and concerns that we have as first time pool owners. We also feel as though we got a great deal for a beautiful pool! We have priced pools over the years and for all that we got out of our pool (16x40 with a splash ledge, shallow end, diving well and diving board) and for the customer service level that we have received, we feel that it was money very well spent! They also helped easily connect us with financing at Key bank who does a high volume of pool loans and makes the process very easy. Overall, we have been completely thrilled with Pools of Fun and confidently refer them to all of our friends....who all RAVE about how terrific our pool is! Can't thank you enough, Pools of Fun and your team! We absolutely love our pool and have loved our experience working with you! read more