This company honestly has the worst customer service I've ever experienced. They will tell you that they pride themselves on customer service but in the multiple months that I tried to work with them, they NEVER CALLED ME BACK ONCE. I honestly don't know what their "coordinator", George, does all day other than ignore his phone and lie to people about making progress on their jobs or calling people back. After meeting him and him giving me his number, I would call him, and it went to voicemail every time, so then I would call the PoolMax phone number and he would answer it and I would say it was me and he would give a big sigh, knowing that he had just avoided my call. They will take tens of thousands, if not hundreds of thousands of dollars from you, then when it starts falling apart, ignore you completely. Do yourself a favor and read the other reviews and stay away. read more

We also had them come back and complete some turf and cement pavers. Very happy with the final product. Thanks again Dan. read more

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I contacted Poolmax to replace a pump. The pump was under warranty with Jandy. Dave at Poolmax did all the leg work. He contacted Jandy, ordered the replacement pump and arranged to have it installed. I only had to fill out one form. Couldn't be easier. Thank you Poolmax!! read more

I spoke to Dan Cortez regarding the repairs I needed on my rock waterfeature/slide. He referred me to his " rock" person which is Caesar. Caesar came out and asset my job and knew exactly what it would take to repair my rock and slide and repaint it. I had him acid wash my pebble tech too. It looks amazing. Once we filled up the pool Uzie came and did a " New start up" chemical balance. The pebble tech and pool water looks so nice I actually forgot the original color of my pebble tech David did a fantastic job in keeping me in the loop and made sure everything was done to my satisfaction and I was happy on every project that was done. My pool actually looks actually better than it did originally 21 years ago. Thank You team Poolmax read more

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The team at Poolmax did a fantastic job for us! First of all, their bid came in at half of what two other companies quoted us. We got top rate service and quality for a very reasonable price. Throughout the project we were given our options but there was never any pressure for upgrades. Dave and George were especially helpful and patient with answering my many, many questions and finding solutions for my concerns. We went with the Quartz Blue Splash finish and Fujiwa tile and we could not be happier! Thank you Poolmax team for an outstanding job! read more

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We used PoolMax to replace our heater and panel. Couldn't be happier with the service and professionalism from start to finish. Will definitely be using them for all pool related service from now on. read more

Spent $75k on a pool remodel. Lots of things forgotten and went wrong. Bad communication. Contractors rushed to finish the job and left it a mess. Over sprayed pebble tech all over the tile which they claim is "normal". Told us we had to turn 5 levers to get the hot tub on and never mentioned automation. News flash Dave... if someone spends $75k assume they want automation. Lastly, 12 months later the heater stopped working and they blame the pool cleaner. Owner came by one day for 10 min and then completely stopped responding. It's a $5k fix. We live in the Ranchos in Long Beach where they do most of their business. so if you're in the market for a pool stay clear unless you want nothing but problems. Our neighbors had the same experience. Had a pool built they messed up and had to dig the entire backyard up 2 or 3 times. A very poorly run company that will overcharge your first sloppy work and won't be here if you need them. read more

GREAT work. We had our pool re-plastered and wanted a few last minute add-ons like tile re-grouting and pool light upgrade. They were immensely knowledgable and happy to service us. Also GREAT communication! So lucky to have hired the BEST! read more

Pool Max gave us our dream backyard. We now have a pool, spa, fire pit, and hardscape. The entire PoolMax team is amazing to work with. From the first time Whitney came to look at the yard for an estimate to the final inspection, Whitney was extremely patient with our decisions and returned our calls within reasonable time. Uzzi was also very responsive. The pricing was fair, completed the project on time, and workmanship was great! Highly recommend your future backyard/front yard projects with Pool Max. read more

Poolmax - Dream back yard! - General Contractors Near Me - Fountain Valley, California

Putting in a pool is a big undertaking, and we are so happy that we chose PoolMax. First of all, our pool came out beautiful and it functions wonderfully. PoolMax did a great job at helping us come up with the best design for our yard that matches our home's style and the configuration of our yard. PoolMax had a great selection of materials to choose from so we were very happy with our tile and pebble combination. The construction process went great. PoolMax's employees were always friendly and courteous. They were also great about cleaning up after themselves. I was also really impressed with how well Dan and Whitney followed up on any of our suggestions that popped up throughout the process. There are a lot of small details when it comes to pool construction and they were great at handling everyone of our requests. When ver we had a question or an issue, there was always somebody at our front door within a few minutes, ready to help This will probably be the last pool that I ever buy, but if I needed a second one, PoolMax would be the only business I'd consider. read more

We were so pleased with our experience at PoolMax! The whole team was amazing, especially Maggie. She was incredibly responsive to any questions or adjustments we had. Whenever we have any things that needed to be adjusted or fixed, it was done the next day. Seriously! And she was completely good natured plus smart about every aspect of the process. The whole experience was easy, fast and efficient. Everyone was extremely helpful and polite and did great work. Even one of the inspectors from the city said, unprompted, that Pool Max was really great. (We got a new hot tub, driveway, fence and hardscape on our courtyard). read more

It is so hard to find good contractors, that are fair, honest, and do good work. We were so grateful to have been referred to Poolmax for our pool renovation. They were fast and did amazing work! Dan and Whitney are so responsive and take accountability when we had a few things not go to plan. Dan takes pride in his work, and is very meticulous about every little detail. The best customer service and so happy with our new pool! Thank you Poolmax!! read more

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Poolmax is amazing. Dan is the man. He came in and saved my husband and I from a nightmare con artist of a prior pool contractor, who left us with rebar to stare at and abandoned our job site. FYI - NEVER USE CRAIG KING! He will scam you! Anyways. Use Pool Max. They are miracle workers and work fast! read more

Great pool contractor... We do several projects a year with pool max. Whittney is awesome and east to work with. Highly recommend!

Dan was very honest and explained to me the process of finding the leak and the repair. It's hard to find businesses with ethics, honesty and that stand behind their work. I would use Dan's Poolmax again for any repairs to my pool/spa and any other repairs in the backyard. Thanks Dan! read more

Poolmax - Removing the old plaster - General Contractors Near Me - Fountain Valley, California

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These guys are fantastic. After having to fire two other pool contractors, Dan and his crew came out a couple of times to really understand the project. The communication with the entire team from the city, engineers, and architects has been seamless and transparent. Poolmax is currently building two massive retaining walls to prep for the pool they're building. They are extremely quick and efficient. Unlike the last pool company, all their equipment is on-site and owned by them, so the cost of renting it is not passed on to us which helps them be much more competitive. If you are looking for a company that is professional, detail-oriented, and efficient, these are your guys. read more

I had the best experience with Aaron. He was extremely professional, helpful, courteous and knew what he was doing. After other pool leak guys and plumbers who pressure check my equipment twice and found nothing, I wasn't convinced. I found Aaron at pool Max. He was the only one that found the leak and made me feel I wasn't going crazy. I wish I found him sooner. They are the cheapest but the BEST. Don't go anywhere else! I will let all my family and friends know to use this company only! Thank again Aaron at Pool Max. Tina G in Riverside read more

Dan Cortez went above and beyond for our home and treated my family like his family. The attention to detail and continual follow up on our project is bar none the best I have ever experienced with any contractor. We completed the entire front of our house, build a new deck, redid our pool, added a water heater and built a built in backyard barbecue and he did it at a very affordable price in a very reasonable amount of time. Great work, great service and a great visionary behind the company. read more

Thank you Dave and Giovani for coming out this morning and cleaning my pool after my pool service guy neglected to show up this week. I appreciate the quick action. read more

Just got our pool finished & couldn't be happier with the results. Poolmax for sure knows what they are doing. They walked us through the whole process step by step. Everyone that worked for the company were super friendly & hard workers. I would highly recommend them if your looking to get a pool or pool maintenance they are your guy! We will be using them to redo our fence, we saw the work they did down the street & they did amazing work on that too. Thanks Dan & Uzi we really appreciate you. read more

This company is great !! I've only dealt with Dave and he has been awesome in troubleshooting my jacuzzi issues multiple times and helping me to understand and explain everything thoroughly what I was paying for. Highly recommend. read more

5 stars on prompt service to call and honesty. Dan stated my pool had so much calcium build-up only a bead hard wash would clean it up. Needed to go elsewhere but he helped honestly explain the process. read more

Dan was extremely pleasant, patient and willing to work with me through any issues. He walked into a project that had already been partially started by another contractor, and resolved a bunch of existing issues. I admitting was less than pleasant and frustrated with the position the previous contractor left me in. He went out of his way to go over many issues and make sure we were comfortable moving forward with work. He helped us pick out the perfect tile and coping for our pool, and left us very happy. I would very much trust him for any future work. read more

Dave was awesome. We were having issues with our jets and heating in our hot tub that had been sitting for awhile. He was professional and informative. Fixed everything and did a great job. read more

We enlisted Poolmax as our maintenance service upon purchasing our home with a pool nearly 6 years ago, and while never pleased due to extreme inconsistency of service, I am just now realizing the extent of this terrible mistake. There were multiple times during the last few years where our home fell entirely off of the service schedule for weeks and sometimes months at a time, leading to significant algae build-up and wear and tear on our pool equipment. Dan and Aaron (owners) always seemed so genuinely apologetic and sincere about the fact that it wouldn't happen again, that I foolishly continued with them, including believing them when we were told that we needed to replace various parts at an additional charge. Now that we transitioned to a new pool cleaning service, I learned that without our knowledge or consent, PoolMax converted our pool from salt water to chlorinated!! Our new cleaning service explained that because our salt water filter has not been cleaned in a very long time, that PoolMax dropped chlorine tablets in our pool to make it seem as though all was well. As a result, my five year old daughter's eyes had a severe reaction after swimming in the pool and we may be looking at a $300 charge to replace the filter. If PoolMax has any integrity at all, I invite them to reach out to resolve this matter. I strongly caution you against working with this company. read more

These guys are excellent! Dan is always very patient when i have questions and always seems to have an answer. He always follows up on the repairs, too. These guys seem to care more than I do! Once he asked how my new pump was running and I hesitantly said "good." He asked me to explain and I thought I was being a little too picky when I told him it's a little noisy, I expected it to be just a tad quieter. He was out 3 days later, moved some stuff around and I couldn't be any happier. Thank you pool max!!!!!! read more

I hired these guys to install a new heater for my pool. I am so pleased with the overall service I received. Their prices were great. From start to finish the customer service was excellent. Their crew was on time, they cleaned up after themselves, and they completed the job in the time promised. I will definitely use them again for all my pool needs! I highly recommend them to anyone who needs pool service. read more

PoolMax did a great job! I recently requested a quote for tile cleaning and repair, and PoolMax was a pleasure to work with. Each phase of the work was completed as quoted - on time and on budget, with no surprises. The PoolMax techs were competent and courteous. I would recommend PoolMax to a friend. read more

I hired this company a while back and paid more for there service then I was paying due to the level of service I would be receiving. I had problems with the guy that was coming to clean my pool not showing up weekly, but still being charged. I called them about it and sometimes a new person would come or not at all. I need the filter cleaned and they promised the higher price I was paying would include 3 filter cleanings a year. My spa was unusable due to the filer being so clogged and kept calling about it and was told week after week it would get done next week. It took them 4 weeks to do it. Then last week again the guy doesn't show so I call my regular guy and he tells me he quite because he was not getting paid on time. So I called them 2/13/18 at 9am and told them to discontinue my service, so what do they do but come clean my pool at 10:30 am . I contacted a new pool guy that came over at 5:30 on 2/13/18 and gave me a estimate and checked out the pool. He said my PH was to high and adjusted it and that there was algae build up on the steps of the spa and my booster pump for the spa was full of black algae and he showed it to my wife. All being said I cant encourage anyone to use these people service and buyer beware. read more

Great job guys! My pump went out so I called Poolmax and not only were their prices great, but they did an excellent job and they ended up saving me 100 dollars a month on my electricity bill by installing an energy efficient pump. Thanks Poolmax!!! read more

Wow, where do I start? Where has customer service gone these days? Totally out the window. Should I go on? Ok, I first called this company on Tuesday asking them for a quote and they told me that someone will call the following day for them to come over and look at the pool. No one ever called me. Thursday I called them and because the guy left me a message asking me that he wanted to come by to look at the pool. I called back and left him a message letting him know that it was ok to come by after 10:30.. Nobody called me or even showed up.. finally Friday he came and give me an estimate and said they could start on Saturday. They did show up on Saturday and they claimed they cleaned the pool at 11:00am. I got home at 1:00pm and my pool was still full of algie. Wow! So the sent me an invoice. Really? I emailed them and told them that the pool had algie in there and they told me that the pool guy left the pool in good conditions. You make the decision if you would like to use this company.. be careful and if you do use them.. GOOD LUCK! read more