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Poolmasters

4.1 (9 reviews)
Closed 9:00 am - 5:00 pm

Services - Poolmasters

Pool chemical testing and balancing

Pool cleaning

Pool draining

6 More Services

Pool inspection

Pool installation

Pool maintenance

Pool remodeling

Pool repair

Pool skimming

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Platinum Pool Service - Coping job

Platinum Pool Service

(10 reviews)

See photo. Improperly installed sand filter lead to heater part breaking and sand all in my spa and…read morepool. He and Yaz both would say this is normal. NOT! We did bring up about the sand both to him and then to Yaz. Whoever is maintaining the pool when they do a backwash, it's important that they can address that issue. I could get into the technicalities of the install issue that we had Santa Barbara Koi identify and fix, but this would get too long. It is true and we appreciate that you could offer to come remove some of the sand when It was identified that too much sand had been put in during install. Then overtime that cracked a certain pipe and overtime it also created heater problems and is why we had to repair and eventually get a new heater. Then the new heater had issues that were super odd and that is when the other company who handles the warranty discovered the issue with the sand filter. Had it and installed correctly we would not have had the eventual pipe issue and the heater problems. If anybody really wants to dive into it, they can private message me. Jared , if you would like more insights about this you can talk to the warranty representative leader in town. I know you both spoke a few times about the issue. I also know that Yaz texted you these pictures in November 2018 but nobody seem to have addressed it until we got Santa Barbara Koi involved - when we had even problems with the new heater because of the sand. Also be very careful that he is not using photos of your property without your permission. We have found images that we have not authorized He reaction to my honest review - just my datapoint - is a bit unnerving.

Jared not only does a great job keeping our pool clean, he found a craftsman and oversaw the repair…read moreof the decaying concrete surrounding the pool. He accurately quoted the repairs, and kept in touch during the entire process. And came in on the low end of the estimate, and far exceeded my expectations. Plus, he's just a really nice guy, and my dog likes him, too. I'd recommend him without reservation.

Poolmasters - poolcleaners - Updated May 2026

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