See photo. Improperly installed sand filter lead to heater part breaking and sand all in my spa and pool. He and Yaz both would say this is normal. NOT! We did bring up about the sand both to him and then to Yaz. Whoever is maintaining the pool when they do a backwash, it's important that they can address that issue. I could get into the technicalities of the install issue that we had Santa Barbara Koi identify and fix, but this would get too long. It is true and we appreciate that you could offer to come remove some of the sand when It was identified that too much sand had been put in during install. Then overtime that cracked a certain pipe and overtime it also created heater problems and is why we had to repair and eventually get a new heater. Then the new heater had issues that were super odd and that is when the other company who handles the warranty discovered the issue with the sand filter. Had it and installed correctly we would not have had the eventual pipe issue and the heater problems. If anybody really wants to dive into it, they can private message me. Jared , if you would like more insights about this you can talk to the warranty representative leader in town. I know you both spoke a few times about the issue. I also know that Yaz texted you these pictures in November 2018 but nobody seem to have addressed it until we got Santa Barbara Koi involved - when we had even problems with the new heater because of the sand. Also be very careful that he is not using photos of your property without your permission. We have found images that we have not authorized He reaction to my honest review - just my datapoint - is a bit unnerving. read more

Jared not only does a great job keeping our pool clean, he found a craftsman and oversaw the repair of the decaying concrete surrounding the pool. He accurately quoted the repairs, and kept in touch during the entire process. And came in on the low end of the estimate, and far exceeded my expectations. Plus, he's just a really nice guy, and my dog likes him, too. I'd recommend him without reservation. read more

Jared & Tony are the absolute best Spa service people we have ever had the pleasure to work with! They genuinely take pride & care about their work and always do their very best to make certain that you are happy. read more

Jared's service is Platinum PLUS. We've have been using Platinum Pools for over five years and cannot praise Jared enough: Professional, reliable, responsive, outstanding quality work, and, his is a really great guy too. We trust his advice 110% and continue to be so happy to do business with him. read more

Jared is professional, extremely reliable and knowledgeable. He has been servicing our pool for about two years now, and it is always perfect. Our previous pool service company owner was nasty and difficult to deal with. Jared is just a joy to work with. read more

Jared just gets it. We had a new pool put in and with the new pool came unforeseen problems. Waterflow, chemistry etc. A typical pool guy would have just worked around it. Instead Jared searched for the cause of the problem and fixed it long term. Very happy to have Platinum Pool in my corner! read more

Jared is trustworthy, reliable and always professional. If we have questions or concerns about our pool, Jared is always available and quick to respond. He is extremely knowledgeable and always a pleasure to work with. His prices are very competitive and the service he provides exceeds expectations! read more

Jared is a pleasure to work with and is always available to answer your questions. He is extremely knowledgeable and he knows his stuff. He was there for me when I was building my pool and provided me with great recommendations for equipment. My Pool is always on point and clean! read more

Jared started servicing my pool in 2010 when I had a pump break, his quote was 25% less than anyone else's, and I have been a client ever since. His prices are lower than industry average and he is extremely knowledgeable about servicing my pool. My dog loves him (and she thinks everyone is trying to kill her hahaha). The best part is that I never have to think about my pool. It's always clean and if anything goes wrong I know he is going to get it fixed immediately. You can't go wrong with with this guy. I highly recommend him - Montecito Resident. read more

Jared does great work. He has been cleaning my pool for years. I am very picky about everything regarding my home and I have never been disappointed. He is professional, efficient and his prices are unbeatable. I would never recommend someone or something I don't truly believe in, so trust me, if you use him you won't ever have to find someone again because you'll use him forever! read more