We had opposite experiences, depending on whether we shopped at the store in Goleta or the one in…read moreSB on Haley St. Let's just start by saying the staff on Haley were wonderful. To this day, we go there to purchase our spa chemicals. G&G on Haley in SB gets 5 stars. For some weird reason, there are 2 different Yelp pages, depending on the G&G branch, so while the Haley branch is great, read below for my experience trying to buy a Sundance spa from the Goleta branch. We decided to purchase a spa last summer to replace our old Jacuzzi. We went to Haley first to check out the local spa businesses. The staff was great. Super helpful, knowledgeable. They didn't have a spa that really spoke to us, but they were so professional, we thought we'd check out the Goleta store. The Goleta store was a mess. Some of the spas had water puddled inside (and they were inside the store). Outside, a recent rain had torn up their canopy and it was a mess that no one seemed interested in cleaning up. The guy who helped us was just okay. I got into a few (mostly) waterless spas and noticed some of the caps on the jets were missing. There were things like that... just messy looking, like no one was really paying close attention. We did find a Sundance spa there that we liked very much and asked the fellow for an estimate. He provided a rough estimate and a catalog, took my email address and said he would send a written estimate. I pressed on him that we wanted a spa installed in the next 2 weeks, before we had guests coming from Scotland. A week later and still nothing, so I googled Sundance spas and called the next closest dealer about an hour south of us. Turned out they deliver here in Santa Barbara. I had a written estimate that same afternoon. We negotiated a few fine points (the step, the cover, the lift, the colors) and by the next day, I had given them a down payment. A week later, the company from down south did an incredible job removing the old Jacuzzi and installing the new spa OVER THE ROOF OF OUR HOUSE! Check out the pics. These guys were total pros! We love the new spa and couldn't be happier with our purchase. In all that time, still no follw up from Gordon & Grant Goleta. About 4 months later, I got a PDF file from Gordon & Grant from the guy who helped us. No message, just an attached PDF. I attempted to open the PDF and thankfully, I was on my phone, because it was clear he had been hacked and the PDF was just malware, which my iPhone blocked. It happened again about a month ago. Got the same email with the PDF malware from Gordon & Grant Goleta. Just deleted it. I want to reiterate that the staff and store on Haley totally seemed to have it together, but they didn't have any floor models of the Sundance spa we loved. It was the Goleta store that felt tired and lazy.

I just had the best experience with the installation of our new hot tub! Gordon and Grant has been…read moresupporting us through the last 20 years maintaining our previous tub. Joe and his crew showed up this morning and hauled away the old tub and put in the new one. They were all very courteous, professional, and knowledgeable. Joe took great pains to make sure we understood everything and went so far as to go around and polish and clean and make it look pretty. Hope they stay around for the next 20 years!

I purchased a hot tub from Hotsprings Spa and Patio. The delivery went smooth and accommodated my…read moreunique needs. The service maintenance men were accessible in between services for questions. I had an electrical issue and the board was replaced, no hassle. The store front is beautiful and relaxing to walk around. I've had a good experience. Highly recommend!

I recently started using HotSpring Spa & Patio for my hot tub cleaning. They've been great to work…read morewith, easy communication, friendly, and always available. I also purchased my hot tub from them and they were very helpful in selecting the right hot tub for our family. They also helped to get the hot tub into our backyard (which required a crane!) and they made the set up super easy. They're great to work with!

Excellent experience purchasing a Softub from Alyre! Very professional, informative, and enjoyable…read moreexperience all-around. Loving our new Softub and grateful to have a Softub store in the area for future needs - thank you!

This review is specifically for Alear (I may be spelling that wrong, so my apologies). I've…read morerecently been given the opportunity to get a used hot tub from a friend. She was beyond helpful with answering many questions about spa maintenance and what to look for, even though it was evident I was not going to be buying one from Coastal. It's that kind of service that will ensure they get a recommendation from me to others who are in the market to purchase a new spa. She went above and beyond. Thank you Alear!

I have used Leslie's over the years and found they have always met my pool needs. Shout out to…read moreIsabel who has been there since I started coming to the store some 20 years ago. It's so nice working with such a skilled and knowledgeable person who knows me and my pool. That's becoming a rare find in retail businesses these days. She makes our pool upkeep much, much easier. Thanks Isabel for making Leslie's our go-to!

Great customer service and fair pricing on chemicals! Shout…read moreout to Isabelle for going above and beyond to help and inform.

Maybe you are looking for a hot soak, a cool swim, or like me, you want a hot tub so hot with jets…read morethat beat the knots in your shoulders and back into submission. Even if you don't know what you are looking for, Dennis, Claudia & their family will help you find it. They are so patient, knowledgeable and down-to-earth. You might see them at the home show, the fair grounds, or like me - at Costco! But wherever you see them, be sure to chat them up about their products, you'll be glad that you did. I love their no-pressure sales approach and the considerable amount of knowledge they are willing to share. They have everything from smaller two or four person models, right on up to a large swim spa for the whole family! They even have models that can cool the water to around 60 degrees!And let's face it, with Bakersfield's summer heat, that could make for one refreshing dip! This makes a swim spa or hot tub a serious competitor when considering installing a built-in pool. With it being cooler than your pool and less cost and maintenance. We had our tub installed in November of 2023 and I have to say, it's awesome! The team at Hot Tubs Plus delivered, installed it and set it up. The process was pretty easy and with the model that we decided on, maintenance is a cinch. The saltwater system that we added on is fantastic and really helps with my sensitive skin. We love our new spa and it's been an amazing addition to our outdoor living space.

I gave them three stars because I called about getting a part for the hot tub I purchased from them…read moreless than a year ago. The pump motor quit working So I called up looking for parts and they told me they don't sell parts but they'll sell me a new pump motor. I went to the Amazon website and purchased a 50 MF Round capacitor for $17 I removed the two screws On top of the pump motor revealing the housing for the capacitor I removed the two wires going to the capacitor, discharged it by bridging the terminals with a screwdriver and then installed my $17 Capacitor. turned the power back on and the repair was complete. They knew this. They are in the business for crying out loud.

Horrible service....you only get help if it seems like you are going to spend a lot of money…read more Trying super hard to be"high-end", but are really just mediocre and overpriced! The owners are a really flaky couple who seem to dislike each other a lot. And the sales people seem pretty incompetent and will lie and say anything to get a sale.

The people were friendly enough, though did not seem overly knowledgeable…read more Granted, I had a small order, but as another review mentioned, I heard them trying to figure out where a contractors order was while he was just standing there waiting. There was not one thing they said they would do that they actually did. Whether sending me pictures, ordering the tile, or having it delivered when they said it would be.

We purchased a Endless Pools swim spa from Lifestyle Outdoor…read more The salesmen Camron was very helpful before, during and after the purchase. We are happy! Thanks!

Purchased a hot tub in November of 2025. Received great service and help from Camron. Very friendly…read moreand knowledgeable and no pressure. My wife and I are enjoying the hot tub and recommend this store

G&G is awesome. I've got a 15+ year old Sundance Spa that I neglected for a few years and let…read more"rot". After realizing what I was missing, I reached out to Perry to help me with the components I needed to get it up and running. After quite a few trips, phone calls, and emails, Perry dialed in all the parts I needed to get it up and running. He is a consummate professional and very prompt in responding, and man, does he know Sundance Spas! His pricing is reasonable and he has great stock on hand for the necessary chemicals. I can't say enough about my great experience with G&G. Thanks Perry!

We had opposite experiences, depending on whether we shopped at this store in Goleta or the one in…read moreSB on Haley St. Let's just start by saying the staff on Haley were wonderful. To this day, we go there to purchase our spa chemicals. G&G on Haley in SB gets 5 stars. For some weird reason, there are 2 different Yelp pages, depending on the G&G branch, so while the Haley branch is great and I gave it 5 stars, read below for my 1-star experience trying to buy a Sundance spa from the Goleta branch. We decided to purchase a spa last summer to replace our old Jacuzzi. We went to Haley first to check out the local spa businesses. The staff was great. Super helpful, knowledgeable. They didn't have a spa that really spoke to us, but they were so professional, we thought we'd check out the Goleta store. The Goleta store was a crowded, disorganized mess. Some of the spas had rain water puddled inside (and they were inside the store). Outside, a recent rain had damaged their canopy and no one seemed interested in cleaning it up. The only employee in the Goleta store at the time was just okay. Super low energy. We were the only customers in the store, so I took the initiative to get into a few (mostly) waterless spas and noticed some of the caps on the jets were missing. Oh yeah, he said. We would fix those. There were things like that... just messy details, like no one was really paying close attention to selling quality. We did find a Sundance spa in Goleta that we liked and asked for an estimate. We were given a verbal rough estimate and a catalog. I pressed upon the clerk that we were serioius buyers and that we wanted a spa installed in the next 2 weeks, before we had guests coming from Scotland. I provided my email address and was told he would send a firm quote in a day or two. As we left, I told hubby I would be surprised if we heard from him again. A week later and still nothing (and yes, I checked my spam folder), so I googled Sundance spas and called the next closest dealer about an hour south of SB. Turned out they were experienced at delivering Sundance Spas up here in Santa Barbara (that's interesting). They emailed me a written quote that same afternoon. We negotiated a few fine points (the step, the cover, the lift, the colors) and by the next day, I had given them a down payment. A week later, the company from down south did an incredible job removing the old Jacuzzi and installing the new spa using a crane OVER THE ROOF OF OUR HOUSE! Check out the pics I attached to the G&G Haley St. review of the installation. These guys were total pros! We love the new spa and couldn't be happier with our purchase. In all that time, still no follw up or quote from Gordon & Grant Goleta. To my surprise, about 4 months later, I received an email with a PDF attachment from Gordon & Grant Goleta from the guy who helped us. No message in the email, just an attached PDF. I attempted to open the PDF and thankfully, I was checking email from my phone, because it was clear he had been hacked and the PDF was just malware, which my iPhone blocked. It happened again about a month ago. Got the same email with no message and attached PDF malware from the Gordon & Grant Goleta guy. Deleted it. I want to reiterate that the staff and store on Haley totally seemed to have it together, but they didn't have any spas that we loved. It was the Goleta store that felt tired and lazy. Unfortunately (for them), I'm not that girl who is gonna chase down someone to buy a $14,000 spa from them.

Not only was David one of the nicest guys I've talked to in a while but he's extremely…read moreknowledgeable and has my spa working and looking brand new. I bought a new spa cover and he installed it, he drained and cleaned my spa and told me I needed to change my filters and showed me which ones to get and how to do it. He never tried to upsell me on anything and was extremely fair and kind. I cannot recommend him enough and I will be using him from now on.

I was fortunate to have Pacific Pool Services, Inc., 5880 Hollister Ave Suite A, Goleta, CA 93117,…read morerefer me to David Perez. David has decades of experience servicing spas when he was formerly employed by Gordon and Grant, so there is no doubt that he is knowledgeable and qualified. The first thing that impressed me about David is that he is warm, friendly, and sincere. He is also very professional, fast and honest. Within five days, he ordered and replaced both pumps in my 2003 Sundance Altamar. While restarting my spa after many yeas of disuse, he and his son Alberto were able to repair a leak in the heater as part of their service. They did a five-star job. You won't be disappointed.