We had opposite experiences, depending on whether we shopped at this store in Goleta or the one in…read moreSB on Haley St.
Let's just start by saying the staff on Haley were wonderful. To this day, we go there to purchase our spa chemicals. G&G on Haley in SB gets 5 stars.
For some weird reason, there are 2 different Yelp pages, depending on the G&G branch, so while the Haley branch is great and I gave it 5 stars, read below for my 1-star experience trying to buy a Sundance spa from the Goleta branch.
We decided to purchase a spa last summer to replace our old Jacuzzi. We went to Haley first to check out the local spa businesses. The staff was great. Super helpful, knowledgeable. They didn't have a spa that really spoke to us, but they were so professional, we thought we'd check out the Goleta store.
The Goleta store was a crowded, disorganized mess. Some of the spas had rain water puddled inside (and they were inside the store). Outside, a recent rain had damaged their canopy and no one seemed interested in cleaning it up. The only employee in the Goleta store at the time was just okay. Super low energy. We were the only customers in the store, so I took the initiative to get into a few (mostly) waterless spas and noticed some of the caps on the jets were missing. Oh yeah, he said. We would fix those. There were things like that... just messy details, like no one was really paying close attention to selling quality.
We did find a Sundance spa in Goleta that we liked and asked for an estimate. We were given a verbal rough estimate and a catalog. I pressed upon the clerk that we were serioius buyers and that we wanted a spa installed in the next 2 weeks, before we had guests coming from Scotland. I provided my email address and was told he would send a firm quote in a day or two. As we left, I told hubby I would be surprised if we heard from him again.
A week later and still nothing (and yes, I checked my spam folder), so I googled Sundance spas and called the next closest dealer about an hour south of SB. Turned out they were experienced at delivering Sundance Spas up here in Santa Barbara (that's interesting). They emailed me a written quote that same afternoon. We negotiated a few fine points (the step, the cover, the lift, the colors) and by the next day, I had given them a down payment.
A week later, the company from down south did an incredible job removing the old Jacuzzi and installing the new spa using a crane OVER THE ROOF OF OUR HOUSE! Check out the pics I attached to the G&G Haley St. review of the installation. These guys were total pros!
We love the new spa and couldn't be happier with our purchase. In all that time, still no follw up or quote from Gordon & Grant Goleta.
To my surprise, about 4 months later, I received an email with a PDF attachment from Gordon & Grant Goleta from the guy who helped us. No message in the email, just an attached PDF. I attempted to open the PDF and thankfully, I was checking email from my phone, because it was clear he had been hacked and the PDF was just malware, which my iPhone blocked.
It happened again about a month ago. Got the same email with no message and attached PDF malware from the Gordon & Grant Goleta guy. Deleted it.
I want to reiterate that the staff and store on Haley totally seemed to have it together, but they didn't have any spas that we loved. It was the Goleta store that felt tired and lazy. Unfortunately (for them), I'm not that girl who is gonna chase down someone to buy a $14,000 spa from them.
