The professionalism and attention to detail is second to none. Water balancing is extremely…read moreimportant and I appreciate the time spent in making our pool comfortable.

We are extremely happy with the services Brandon and his team provide for us. Brandon is always…read morehelpful and very responsive when we have any questions or need any extra services for our community pool and spa. Our property is a luxury property and keeping our pool and spa clean and in great condition is of top priority to us. I would definitely recommend Brandon and his team!

This is without doubt the best pool supply in Santa Barbara County…read more They are courteous, helpful, and have a huge selection of material, and parts in stock and are willing to help.

Their expertise and prompt response to any of our pool issues have been excellent and quickly…read moreaddressed! We highly recommend them since we have a large circular infinity pool which is not easy to service

Jordan was incredibly patient and took the time to explain everything without ever making us feel…read morerushed. He carefully tested the water, answered all of our questions, and made sure we understood exactly what our pool needed. Thanks to his help, our pool is finally crystal clear and beautifully blue. Excellent customer service!

I had a great experience with Jordan. He was professional, personable, and very knowledgeable. Took…read moretime to teach me how to maintain the spa and answered all my questions. Went above and beyond the call of duty. Would highly recommend him to anyone looking for spa/pool care! Thank you Jordan!

We have had Crystal Clear Pools maintaining our pool for several years and without a doubt they…read morehave done an exceptional job for us. They are always on time, give service that is complete and quick, and do it with a smile. Their work is the "best of the best", and we know we are cared for without any hassles. We'd highly recommend them as the "best of the best" in Santa Barbara area.

Love Beachside Pool & Spa! Owner/operator Nicco, does a great job, has fair pricing, and is always…read moreprompt & dependable. Highly recommended!

Overall, I'm very happy with the knowledge and work Nicco delivered! He brings great value, quick…read moreto respond to questions, and is honest! Our pool looks amazing!

This is copy and pasted from my Google review…read more Beware. I would recommend going with another company. Our experience with Pac Pools has been less than ideal. I will say though, I have nothing against Clay and his team, they are nice people. They did our pool in '22/'23. The first issue was the pool tile. We had selected a fire clay tile that had a 16 week lead time. They had plenty of time to order the tile, told us they would order it all etc. Well, the tile didn't get ordered, so we had to choose a different more readily available tile. No big deal, things happen. But, as a contractor myself, if I don't order the custom veneer plywood to build cabinets before it comes time to install, I'm in trouble. But again, things happen, we get something close enough, move on. They finish our pool and a few months later our pool is getting incredibly cloudy after just 1 day of our 3 kids having swim lessons in it. Like disgustingly cloudy. We call them, they come out, shock the pool, give "reasons" why, too many kids peeing in the pool is the main one. I don't really believe that, but months go by, they're out every week shocking the pool etc. I call dolphin pools out, they take one look, about 10 minutes, and they find the ozone generator isn't where it's supposed to be in its output levels. So we hire Dolphin, pool has been crystal clear since. Then almost a year later, the tile on the pool cover bay starts peeling up, not sticking on the steel trays they are mounted to. And then the nosings start falling off. I call the tile people, Buena Tile, they say, never happened before but she replaces the 3 nosings for free. Great customer service. Then 4 more fall off. I call Clay. He comes out tells me it's specific to our jobsite and he won't cover the material. But he will be generous and do the labor for free. I have since had 2 pool contractors out and 4 tiles guys. Everyone is appalled and very clearly labeling a failed installation job on PacPools. The steel trays they are in, are not scuffed up to allow adhesion, don't have wire meshing welded to them for adhesion. They do have little strips of 1/4" material to provide surface area for adhesion, but those are glued on with a PL type of construction adhesive, and they have all failed and come up. So we have had to spend $5k ordering new material to replace the material that was poorly installed in the first place. The tile guys here installing them now are actually using the same exact trays, but will weld the mesh to the tray and do it so it won't fail. All of these things on their own are issues that can come up with any job. Crap happens. It's the lack of accountability, constant excuses, blaming of "jobsite conditions" "too many kids in the pool" etc etc, that really gets under my skin. I prefer to do business with people that take accountability when and where it needs to be done. My wife and I are both patient and reasonable people. But this all is just too much. There are people out there with companies that are better managed and I suggest you look into them before signing with PAC Pools. They will not be back to our house to do work, even if it is free. I don't trust them to be able to do the work right. The pictures here are of the tile that I personally, the home owner, repaired. And those repairs have lasted longer than the install job pac pools did. There is also a picture of how our new pool, that we spent $350k+ on, looks on 9/3/26. Almost exactly a year after the first nosing dropped off with me having done 4 repairs. 3 more nosings have fallen off. So. BEWARE. EDIT, turns out there is a review on here with 4 stars from Anya that is a photo of our pool!!!!!! Sketchy!!!

Pacific Pools were efficient and prompt and Clay took care of all permits. The result is beautiful…read moreand exactly as we dreamed. Their crew was responsive when we needed follow up adjustments or fixes. We would gladly work with them again.

This is a great company. Mike Cavalleto at SB Ponds spent an inordinate amount of time on the…read moretelephone with me and was able help me diagnose and fix a complex problem without making a service call. I would recommend Santa Barbara Ponds to anyone who needs pond service or maintenance. Thank you Mike.

I love this company and they have been servicing my pond for several years. Mike will go above and…read morebeyond to help me with a problem (like intrusive wildlife), and his guys keep my pond beautiful and clean. I cannot recommend them enough!!

The entire buying experience was excellent. I did a lot of research on exact which tub would suite…read moremy needs best and decided on the Jacuzzi two person. Jets are amazing twice as powerful as my last tub which was a high end tub. This is the second tub I have purchased from Gordon and Grant, the local vendor here in SB. I love shopping local, the service is by far the best that I have experienced. From the no pressure very knowledgeable honest sales staff, to the installation team and even the input from the principals I could not be happier. The expression of under promise overdeliver comes to mind.

We had opposite experiences, depending on whether we shopped at the store in Goleta or the one in…read moreSB on Haley St. Let's just start by saying the staff on Haley were wonderful. To this day, we go there to purchase our spa chemicals. G&G on Haley in SB gets 5 stars. For some weird reason, there are 2 different Yelp pages, depending on the G&G branch, so while the Haley branch is great, read below for my experience trying to buy a Sundance spa from the Goleta branch. We decided to purchase a spa last summer to replace our old Jacuzzi. We went to Haley first to check out the local spa businesses. The staff was great. Super helpful, knowledgeable. They didn't have a spa that really spoke to us, but they were so professional, we thought we'd check out the Goleta store. The Goleta store was a mess. Some of the spas had water puddled inside (and they were inside the store). Outside, a recent rain had torn up their canopy and it was a mess that no one seemed interested in cleaning up. The guy who helped us was just okay. I got into a few (mostly) waterless spas and noticed some of the caps on the jets were missing. There were things like that... just messy looking, like no one was really paying close attention. We did find a Sundance spa there that we liked very much and asked the fellow for an estimate. He provided a rough estimate and a catalog, took my email address and said he would send a written estimate. I pressed on him that we wanted a spa installed in the next 2 weeks, before we had guests coming from Scotland. A week later and still nothing, so I googled Sundance spas and called the next closest dealer about an hour south of us. Turned out they deliver here in Santa Barbara. I had a written estimate that same afternoon. We negotiated a few fine points (the step, the cover, the lift, the colors) and by the next day, I had given them a down payment. A week later, the company from down south did an incredible job removing the old Jacuzzi and installing the new spa OVER THE ROOF OF OUR HOUSE! Check out the pics. These guys were total pros! We love the new spa and couldn't be happier with our purchase. In all that time, still no follw up from Gordon & Grant Goleta. About 4 months later, I got a PDF file from Gordon & Grant from the guy who helped us. No message, just an attached PDF. I attempted to open the PDF and thankfully, I was on my phone, because it was clear he had been hacked and the PDF was just malware, which my iPhone blocked. It happened again about a month ago. Got the same email with the PDF malware from Gordon & Grant Goleta. Just deleted it. I want to reiterate that the staff and store on Haley totally seemed to have it together, but they didn't have any floor models of the Sundance spa we loved. It was the Goleta store that felt tired and lazy.