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    Pooles Pull Apart and Towing

    4.0 (4 reviews)
    Open 8:00 am - 5:00 pm

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    Services - Pooles Pull Apart and Towing

    Vehicle towing

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    3 years ago

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    6 years ago

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    New Cats Auto Parts

    New Cats Auto Parts

    (2 reviews)

    Crappy car just needed it towed for scrap. Very responsive & got far more than expected. Super…read morepleased & really nice pleasant lady that helped me. Definitely recommend

    I really don't like to leave a bed experience to any place I deal with even though if they were…read moreunderstanding, but this one I think he really needs it. I called for shocks observer for my Lexus. They told me on the phone. They were $75 each and even though when I went there, I showed them they are online for about 250 for all four of them But the reason I'm buying them for such a place because I need all the bolts and screws that goes with it someone swap that to a non-hydraulic and I'm trying to put it back the way it was. I purchased the car that way so she charged me 220 and it was only for the two front ones after she charged me I figured that out I said that's fine and they do not let you see the part before you take it off. You have to pay for it and then if you don't like it, they refund you the money. The guy brought the shots and one of them is damaged so they said OK will charge your only for one so they refund the money and charge me for one but then I thought about it it's not worth it to take one. I want it all four of them, but at least if not only two I cannot take one. I won't do me any good so I asked for a refund for the other one at that time. It was a guy at the window so he said bring everything back which is talking about the screws because he knows that's what I need the most and I'm pretty sure they will throw that in the garbage so I did and I asked them for the screws and I told him I pay you 20 bucks for them even though they're not even worth anything and they are going to throw them in the garbage he says no I wasted my time driving 45 minutes ago and 45 minutes back paying tollway and gas and on top of that I got a red camera ticket couple blocks from their place I really don't recommend this place not even to an enemy, even if they do have your part, there's a lot of places out there are more appreciated for your business and at least they have a positive attitude lost about $130 for nothing and you wouldn't give me couple screws that you're going to throw in the garbage for $20

    A-1 Towing & Recovery

    A-1 Towing & Recovery

    (18 reviews)

    A-1 towed my Land Rover to repair shop without me experiencing any issues. I was skeptical due to…read morejob request was via insurance app. The tow driver Tony called to say he will be arriving in 10 minutes to meet at my home, yet he arrived before me and waited patiently for my arrival. Long story short, my truck was parked in my garage, Tony had to be innovative using jumper cables and a jump starter pack simultaneously to get truck started. He took his time loading truck on tow bed and ensured my truck would arrive safely to repair shop. I'm not sure of A-1's history with customer satisfaction but Tony was truly professional, caring and is an asset to A-1 Towing & Recovery.

    Initial Review: Driver arrived and demanded an extra $30 cash fee to move my car from my garage to…read morethe street, despite me informing the company beforehand that it was in the garage. I declined and offered to push it out with my brother. The driver instead pushed it out himself and later demanded payment, which I again refused. He acted hostile, refused to let me ride with him, and made the experience unpleasant. This was my first tow and the lack of upfront communication, along with the aggressive attitude, makes me confident in saying I'd never recommend this company. Update: After posting this review, the manager called and apologized for the driver's behavior. He explained that charging to move the vehicle so it can be towed is against their policy. He also said they'd reprimand the driver and install dash cams on all their trucks to make keep their drivers accountable. While I appreciate the apology, it came across more like damage control than a genuine effort to understand what went wrong or prevent it from happening again. It felt like pressure to get me to change my review, not true accountability. That said, I'm updating this to two stars because I hope this isn't how the company normally operates. If they follow through on these changes and more customers share positive experiences, they may well deserve a second chance. For now, this is still my experience, so keep it in mind if you're considering their service.

    Pooles Pull Apart and Towing - towing - Updated May 2026

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