He took my money and never did the project. He kept promising a refund for months which never came. Avoid at all costs!!!

n August 2019 we hired Kayne Marzetti of Pool Design Consultant to install a fiberglass pool. We were initially put in contact with Kayne by Latham Pools as he was an authorized dealer for this company. Kayne is based out of Lake Mary, Florida but stated he is from Columbus and has been doing pools in both Ohio and Florida for decades. He stated in the summers he comes up here and installs pools then in the winter he goes back to Florida and installs them down there. Kayne may also go by the name of Kelly and sometimes uses the last name of Larkins as well. He also owns businesses under the name of Craftsman Pools, Central Ohio Pools, and Ohio Pools Builders. Kayne is not affiliated with Marzetti Pools, a local pool installation company. However, at the time we were under the impression he was. Construction was to begin in late October and be completed the beginning of November 2019. Shortly before digging was to begin we received word from Kayne there was a delay in the process, he stated he was unable to obtain permits for the pool. He blamed the city of Grove City for refusing to grant him permits. He then stated due to the delays we would not be able to start our project in 2019 because of colder weather and the project would be pushed to spring 2020. He stated during this time he would work with the city to obtain permits. March 2020 comes and he states he's still unable to work with the city and requests we obtain permits ourselves to help with the process. This is shortly before COVID hits. In effort not to delay the project any longer we obtain permits immediately. We ask about delays due to COVID, he assured us no more delays and he wasn't worried about COVID, he and his workers would be there. Many delays occurred, finally late April Kayne reached out again stating there was an issue with Latham Pools and our fiberglass pool was not ready and would not be ready for a while, even though he stated he ordered the pool back in 2019 when he was supposed to install it in October. He informed us that he was doing a very large project in Marion, Ohio where the pool was constructed with concrete and due to the size of that project he was able to get a deal on concrete pricing. He stated he would have a crew in Marion in May and since they were up here he could build us a concrete pool and pass along the savings to us. He stated he would do the concrete pool for our contracted price of the fiberglass pool. We felt pressure to follow this plan since he stated the issue with the fiberglass was due to increase in pool installations across the nation from COVID. We agreed to this new project and a new contract was signed in April. Digging was to start late May. The crew arrived May 27th, seven months after the original dig date. June 5th the concrete shell was installed. That was the last day of ANY progress on the pool until August 11th. Kayne blamed the delays on everything but himself. We had to obtain a lawyer to have him restart the work on August 11th. The last day of work Kayne had completed was September 9th. He improperly installed decking around the pool and needed to tear the entire project up and hire a new company to complete that task. Kayne had stated to us he was unable to finish the pool because our project was costing him more money than he expected, that he lost the giant Marion pool project, that we gave a poor review to a potential client (which we didn't, we just gave an honest one discussing the many delays.) Earlier this month we were put in contact with a family in another local city that Kayne has potentially taken advantage of as well. They notified me that they plan to sue him as well. We plan to file a complaint with the Ohio Attorney General's office, Florida's Attorney General's office, the BBB, and working with local building departments to not allow him to build in their cities. The city of Grove City has already stated that they will not allow him to do any work, and have already informed a few residents inquiring about him to avoid him. We have had to hire another company to finish the pool and it is costing us more money to do so. In doing so, we have found many errors that Kayne made in the installation process that we are having to fix, and some issues are not able to be fix but we will have to deal with poor performance. Do NOT hire Kayne Marzetti to install your swimming pool. read more

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I can't speak highly enough of Kayne Marzettiof pooldesignconsultant.com. I am building a DIY pool with a fairly complex design. I had sent in engineered drawings to my county building department to apply for a permit, but they came back with a long list of extra requirements. Kaye knew exactly how to address the requirements, which he did extremely quickly and professionally. He created a whole additional set of plans to complement the engineered drawings, which answered all the county's requirements and led to my permit being approved yesterday. He also took the time to discuss equipment options with me and offered many excellent suggestions, both on design modifications and equipment suggestions. I add that I thought the cost of his services were very reasonable for the quality and timeliness of the work he did. read more

I think the other reviews here are actually for a different company or service. As far as I know, Kayne designs pools but he is not a builder or installer. We are putting in a fiberglass pool with Leisure Pools in our home in Southern California. It is next to impossible to find a local contractor to install a fiberglass pool in our area and ACTUALLY impossible to find one who will do it under $150,000. So I have turned into and owner/builder, coordinating my project myself. The salesman for Leisure Pools recommended Kayne to draw the site plan needed to obtain a permit in my city. Kayne created not only the site plan, but also some great 3D CAD renderings as a bonus. His services were affordable and he was very prompt. Because of my inexperience with my city's municipal code, I have had to ask him to modify the plans several times. He has done it free of charge in a friendly and prompt manner. I can't recommend him enough. His experience and hard work has really gotten me through this learning curve! read more

We can't say enough good things about this company "Pool Design Consultant" and the owner Kayne. He went over and beyond to make sure we (owner builder) designed the perfect pool for our extremely small space. In our situation, 1 inch of space was valuable, and he worked hard to make every inch counted. He was available for several calls even after working hours. He provided us with sooooooo much more information than just the design. We never felt he wouldn't call back, show up, or be on time. And if you have ever done any kind of construction, you know that never happens. Because of "Pool Design Consultant" and the owner Kayne we felt confident and happy to build a pool. He was a pleasure to work with. read more