Larry is great: responsive, knowledgeable, personable. He assessed my tub's problem quickly, sent…read moreme an estimate, ordered parts and returned in a few days... tub is now working perfectly. My only complaint would be his steep travel fee, but I understand his time is valuable.

From the owner: Harmony Hill Spa Repair in Greene cty ny will get your hot tub running so you’re back enjoying…read more you’re hot tub Harmony hill can diagnose heating,pump, control problems and leaking hot tubs If your located outside Greene cty no worries we can travel to your location and diagnose your hot tub problems

The only reason they get one star is because it will not work with zero stars. I was charged an…read moreoutrageou fee to clean and sanitize my hot tub. it is now muddy and not usable. of course they required payment prior to service, obviously they do not plan on customer satisfaction. DO NOT EVER CALL THIS COMPANY.

I really am grateful to have found Jack at Best Hot Tub in Windham. He took my gross murky hot tub…read moreand turned it into something crisp and clear. We booked the premium service, and I'm so glad we did, because as AirBnb hosts, we wanted to make sure our guests had the absolute best hot tub experience we could provide. The services are very expensive, but you definitely get what you pay for. Jack takes care of everything for us and gives me tremendous peace of mind. 5 stars!

I moved it on a home I purchased in Feb 9. I had Hudson River hot tubs come look at an existing hot…read moretub that wasn't working . They told me the issue , they took it away and replaced with a very reasonable hot tub that was a great price and works awesome

So happy to have found Jerry. I had a major issue with my hot tub, and not knowing exactly what it…read morewas I made an appointment for an assessment an hopefully a repair. Upon Jerry's arrival he realized the leak was a simple hose connection. Jerry was extremely knowledgeable and confident in his work. Everything was done in a timely manner. He even had to return at no extra charge to reseal the connection with a different product. My tub is working beautifully now and the cost was extremely reasonable. Jerry was also a great guy and simply a pleasure to be around. Highly recommend with any hot tub issues and more.

They're incredibly rude here. Asked if they could service my pool and they said no, they were too…read morebusy. Fine. I asked if I could get on the waiting list for next year and they still said no. I understand if their client roster is full but the way they communicated was really smug. I told them I live less than a five minute drive away and the guy said "our cut off is a 4 minute drive." Ok guy. We ended up buying overpriced supplies from them anyway and our pool water still went green. Just YouTube it and buy supplies off Amazon.

Swim King was great to work with. Gary was so helpful. I know nothing about pools so he helped me…read morewith the installation of a new pool liner and winter cover. The pool looks amazing now, like it belongs at a 5 star hotel! I will be using them for all my pool needs from now on!

Ted was very responsive and scheduled my fix quickly. He came out with his Tool Bus and fixed my…read morewater pressure issue without a problem. He communicated the day prior to arriving and same day before showing up. He was on time, had all the parts and tools necessary, was very knowledgeable, and got the job done in a timely manner. Highly recommended.

Ted showed up in his school bus office. He was on time, and thoroughly prepared. He had to purchase…read morea replacement toilet from another site, but returned within 30 minutes, and finished the job within two hours. His crew was extremely friendly and helpful, and Ted's work and attention to detail was impeccable. He even replaced a valve for free, and provided additional advice for winter plumbing issues. Highly recommended.

What a huge relief. After weeks of not being able to get ahold of another plumber, we finally found…read moreDoug and he was able to come over within half an hour of calling!! He immediately fixed our problem and we will absolutely be calling him again for future work.

Not sure about their business. But driving behind them going up Palenville Mountain, they were…read moredriving erratically and almost hit the guard rail and the mountain itself. If they can't seem to drive in the lines. I can't find myself to hire them.

After receiving quotes from a handful of businesses in the area, we decided to hire MC Pools to…read morebuild our inground pool. Before we signed a contract or put down a deposit, Carl was patient and more than willing to answer our many, many questions and walk us through the process and options. He did a drawing of what we thought we wanted and when we wanted to make a few changes he quickly did it with no problem. Carl is very knowledgeable about not only what works best but also what looks best. We put a lot of trust in him as this is our first project of this kind and we're so glad we did. We never felt rushed or pressured or that we were being an inconvenience with our questions or changes. He is also very responsive, he never left us hanging, waiting for a response when we contacted him. One of the great things about MC Pools over other builders we contacted is that they have the ability to build the pool you want so you're not forced to pick something from a catalog. You can create a custom build like we did. Another positive, in my book, is that Carl includes (pretty much) everything in the quote, giving you the full picture of what the final cost will be. Other companies give quotes but don't add the other necessary items/services such as electrical, hauling away fill, etc so you think you're paying less but end up getting hit with costs you hadn't known about until later on. Carl adds all that in up front. Plus he included some things that other companies don't such as 2 lights for the pool, 2 skimmers, a safety cover and an upgraded handrail. *One huge bonus for us was the discount they offer for first responders (my husband is a volunteer firefighter).* The build itself was smooth and followed the timeline we were promised. When Carl came for his final walk-through to make sure we were happy I could not come up with a single thing I wasn't thrilled with (that's never happened to me before ). Every detail is perfect and our pool is gorgeous, we couldn't be happier. Details about the pool: it is 16 x 37 (with the bump outs). We added a bench seat to the bump out in the deep end (see picture) and we are SO glad we did, everyone loves it. It's a place to hang out while in the deep end and such a great feature. The kids especially love it because they can swim across and have somewhere to "land". It also doubles as a step to get out of the pool. We wanted a larger shallow end since we know that's where a lot of people hang out so we adopted for an extended shallow end (16 1/2 feet). The chlorine is salt water and we chose to have a cartridge filter and added a gas heater. The coping and concrete are stamped and dyed. Another detail worth mentioning, the contractors that MC Pools works with are top notch. The concrete company, Capital Concrete of Albany, went above and beyond to give us exactly what we wanted and helped us design and choose options when we asked for input without being pushy. They worked through the weekend to help get our project finished as soon as possible. The electrical company was also top notch. (I can't recall the name but I'll add it when I figure it out). We are SO glad we chose MC Pools for this large project, we couldn't be happier! Thank you, Carl!

From the owner: Proudly serving The Greater Capital District, MC Pools offers services such as, In Ground Pool…read moreInstallations, Openings, Closings, Renovations, Liner Changes, and many more! Family owned and operated, we strive for nothing less than perfect!

Avoid this company at all costs! We reached out to them in May, 2022 to open the pool and provide…read moremaintenance services. Maintenance was a must condition since we were new pool owners, and they agreed to it. As soon as this guy connected all the pool equipment and declared everything was set, the motor/filter started leaking. He opened it, hammered something inside and outside, made some other quick changes and assured me that everything was fine. He promised that his wife would stop by and help with the pool app on my phone, as she was a pro and enjoyed doing it. He also offered to take a pool water sample and asked me to call in a day. I started calling them later the same day as I noticed that the filter started leaking again. The first two days I kept getting a nice voicemail promising a callback that never came. For several days after that I was finally talking to a live person who said that she could only take messages for them. I left many but NO ONE EVER CALLED BACK OR STOPPED BY and I had to hire another company that charged me more for emergency call. They discovered that some parts were damaged and fixed the problem efficiently. To my surprise, today, after almost a year of not hearing from Foxx Pools, we received an invoice from them demanding payment! They have the nerve to send a bill, along with penalties. 11 months since I last had any form of contact with anyone representing this company and no response from them whatsoever. Should be sued for their negligence instead of paying their invoice! It's no surprise that many people are complaining about them. Hope that potential clients read these reviews and avoid our mistake of contacting them.

Worst pool company on earth. Did a poor job maintaining my pool last year. I scheduled opening,…read morethey did not show up nor return phone calls. Stay away. They have a bad reputation in the area and it is well deserved!

Nejame pools are NOT pool specialist. They provided the most horrible service for exuberant prices…read more after weekly service that costs $280+ for a visit, I found dead animals, baskets never been cleaned, 0 chlorine even though I was charged each week for chemicals they claimed to add. I would not even go into their complete incompetence regarding how to handle and fix pool equipmen. Stay away from this company! There are other pool guys in Dutchess county who can provide adequate service!

Chris Nejame installed my concrete swimming pool years ago. The pool cracked and leaked immediately…read more(within days), ultimately draining completely of water. Nejame went incommunicado, not responding to my many emails and phone calls, assuming no responsibility for the repair...he had been paid. I had to sue him and did after it became clear he had no intention of addressing this. Expert witnesses testified in deposition that the crushed stone he put beneath the pool construction was far too thin a layer and that's why the pool cracked - it had not been done to standard. After spending tens of thousands of dollars, I had a cracked nonfunctional pool which several other pool installers felt needed a complete excavation and replacement to repair. When the case finally came to court, at the courthouse, I was advised by my attorney to accept the small, token settlement Nejame offered because, even assuming I won the case, I would have great difficulty collecting. Defendant's attorney made clear to mine that Nejame's business would, and not for the first time, declare bankruptcy rather than pay. I agreed at his advice. In short, working with Nejame was an absolute nightmare!