Cancel

    Open app

    Search

    Pool & Spa Works

    3.2 (9 reviews)
    Closed Closed
    Updated over 3 months ago

    Pool & Spa Works Photos

    You might also consider

    Recommended Reviews - Pool & Spa Works

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration
    Photo of Jeff M.
    76
    32
    2

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    10 years ago

    Does anyone know the trick to getting any appointment? I've been trying since May 16 and was just bumped to June 8.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Pool & Spa Works

    You might also consider

    Verify this business for free

    People searched for Pool & Hot Tub Service 413 times last month within 25 miles of this business.

    Verify this business

    Aqua Pools - Back Of the House. Location of the pool.

    Aqua Pools

    (53 reviews)

    $$

    I am writing to provide an update on the progress of the pool installation at our new construction…read morehome, as well as to share some insights regarding our experience thus far. Currently, we are in the process of building the pool with Aqua Pools. I have been working closely with Tony Davis throughout this process, and I am pleased to report that his professionalism and responsiveness have been exemplary. Today, we officially placed the order for the pool, and we are optimistic about the upcoming stages of the project. This pool will be installed in a home that is new construction, and we intentionally delayed completing the sprinkler system and landscaping until after the pool was installed. Our builder Modern Family homes of Indiana has graciously agreed to hold off on landscaping until the pool installation is complete. However, the village has established a specific timeline for when the landscaping must be finished, which is by the end of May 2026. We are hopeful that Aqua Pools will be able to meet this timeline, and we are crossing our fingers that everything proceeds smoothly. It is worth noting that the village is holding a substantial amount of escrow money, which will be refunded to the builder once the landscaping is completed, adding an additional layer of importance to adhering to the schedule. Throughout this journey, my communication with Tony Davis has been outstanding. He consistently responds to my inquiries, even over weekends, exemplifying a level of customer service that I greatly appreciate. I strongly believe that effective communication is key, and Tony has certainly demonstrated his commitment to ensuring a positive customer experience. Prior to selecting Aqua Pools, we explored multiple options--three different builders for the house and four different pool companies--before ultimately choosing Aqua Pools. Our decision was driven by the professionalism and reliability we observed during our research, and so far, the experience aligns with those expectations. I sincerely hope that the overall experience with the pool will be as satisfying as the home building process has been. I will continue to keep you updated on the progress of the project as it advances. So far, everything appears to be on the right track, and I remain optimistic about the final outcome. Thank you for your attention and support throughout this endeavor. Please do not hesitate to reach out if you require any further information or updates.

    Communication!! I never had a pool before so I had a lot of questions after install. Jim is the…read moreBEST! Highly recommend aqua pools!

    Epic Escapes

    Epic Escapes

    (1 review)

    Unprofessional and Unaccountable- A Frustrating Experience…read moreI'm sharing this to help others make an informed decision before hiring Epic Escapes in Saint Charles. They originally built the pool at the home I purchased and also handled the pool closing for the previous owner. Unfortunately, when I had the pool opened by another company this spring, it was discovered that the spa had not been properly winterized-the spa wasn't plugged-which led to a cracked valve and expensive repairs. I contacted Epic Escapes to ask if they stood behind their work, but they denied responsibility and never returned my calls. Hoping for a resolution, I went to their office and spoke with Donna. I calmly explained the situation and even offered to cover the cost of parts if they would help fix the issue. Donna said she would speak with the owner and get back to me, but I never heard from them again. It's incredibly frustrating to deal with a company that built the pool and closed it, yet refuses to take any accountability or even return a phone call. If they had simply provided a reasonable solution, they could have gained a loyal, long-term customer. Instead, I was left with a poor impression and a very negative experience. I would not recommend Epic Escapes based on the way this was handled.

    From the owner: At Epic Escapes, we distinguish ourselves as a premier swimming pool and hardscape installer…read morethrough our commitment to customization, quality craftsmanship, innovative technologies, exceptional customer experience, and creative design solutions. We prioritize tailoring outdoor spaces to our clients' preferences and needs, offering a high degree of customization in our designs to ensure each project is unique and reflective of the client's vision. We place great emphasis on quality craftsmanship, utilizing premium materials and meticulous attention to detail to deliver installations that are built to last. Incorporating cutting-edge technologies and techniques, such as automated systems and energy-efficient solutions, sets us apart in the industry, providing our clients with advanced features and enhanced functionality. Moreover, we believe in delivering an exceptional customer experience, offering personalized service, clear communication, and prompt resolution of any concerns throughout the design and construction process. With a focus on creativity and innovation, we pride ourselves on delivering imaginative design solutions that maximize the potential of outdoor spaces, incorporating elements like water features, fire pits, and custom landscaping to create stunning and functional environments. Through these key attributes, we are dedicated to providing exceptional service and transformative outdoor living spaces for our clients.

    Hot Tub Services - $175 gaskets per Robert

    Hot Tub Services

    (19 reviews)

    Robert and I played phone tag for about a week. When our schedules finally coincided, Robert…read morearrived promptly, took a look my hot tub and easily fixed two leaks. While the tub was re-filling, Robert gave me a quick crash course on hot tub maintenance and chemical balance. I would use him again!

    I want to start by acknowledging that Kevin, the installer, was excellent, professional, friendly,…read moreand thorough. My low rating is not a reflection of his work, but rather the lack of transparency in the pricing and communication I experienced. My concern began when two gaskets were replaced without my authorization or even a notification. I was informed only after the job was completed, and then charged $175 for the two gaskets, which can be purchased online for about $5 each. When I reached out to Robert, the owner, his response was that he once paid $875 for a headlight that cost $27 wholesale, an example that didn't address the issue and only reinforced my concern about unreasonable markups. Surprising customers with undisclosed parts and charges does not feel like good business. Before the appointment, we had agreed that since I already had the part they initially diagnosed as the problem, I would only be charged their hourly rate. What wasn't disclosed upfront was that the rate is $100 per hour. I was prepared to pay that once I learned it, but when I received a $375 bill for roughly two hours of work, I requested a breakdown. Only then did I learn about the added $175 for the two unapproved gaskets. The situation left me feeling like this was a bait‑and‑switch, especially since they were unable to charge me for the part I already provided. What makes this especially disappointing is that my first experience with this company about seven years ago was outstanding. At that time, Robert went above and beyond during the middle of winter, and I've recommended this company to others based on that great service. Unfortunately, something has changed, and this recent experience fell far short of the transparency and fairness I expected. My hope is that this review helps future customers who value clear communication and upfront pricing.

    Pool & Spa Works - poolservice - Updated May 2026

    Loading...
    Loading...
    Loading...