Communication!! I never had a pool before so I had a lot of questions after install. Jim is the…read moreBEST! Highly recommend aqua pools!

Last year they came out to fix my auto cover pulleys and sliders, they worked for 7 months. They…read morehad to come out back in November, because they were not sliding correctly and was uneven. I'm assuming this caused a ton strain on them and that is why they broke. They did not do a good job and plastic sliders were sticking out and I told them that and they said it was fine. $1,200 a year later the pulleys snapped. I called them to ask if they could do they could do anything they offered 10% off which is a joke. I called 5 other companies and got quotes 500-800. Aqua is over priced and does not stand by their work. I don't mind paying extra if the job is done right, but not making good on the job is why I won't ever use them again. Do your homework and find another company.

Outstanding experience from our first interaction; initial phone call through sale, design,…read moreconstruction and follow-up question phone calls. Team is professional, knowledgeable, responsive, willing to make suggestions and talk through options. We're very happy with our new spa and would highly recommend All Seasons for anyone's pool or spa needs. While every one of our interactions with the All Seasons team was positive, special shout out to Tom Sekulski. He has been an exceptional primary contact to work with and helped us work through the entire project, including a mid-project design change. The construction crew was also very easy to work with and with any project, there are always surprises. The crew was communicative and great about addressing questions and making suggestions. Crew made a great suggestion for lighting to enhance the hardscape that really looks amazing. Truly exceptional experience and we highly recommend this business!

I have an inground pool, which I purchased from All Seasons, and have had service for years from…read morethem, even up to this point. They opened the pool for me last month and I noticed small air bubbles coming from one of the returns, long story short I turned the pool off last night and had several gallons of water shooting up from the skimmer in the deep end and heard a hissing sound. I tried restarting the pool and it took a little more time to clear out the bubbles through the sight glass but it did. I called this morning and stated I would like to have it checked out before something goes really bad. I told the girl on the phone I could make the problem happen, just by turning the pool off and they would see it and hear the issue. I know they are busy we always have to wait a long time. I am not rude, just asking if it is safe to use because they won't look at it for two weeks. I am 7 miles from them and they said two weeks. During the process of building the pool, I had to wait days of ,well he's on vacation, or someone called in sick and so on. This could end up costing thousands to repair. I have spent close to 60 to 70,000 dollars with them I am in Homerglen and they wouldn't even give my family 15 minutes to look at the issue. I think A customer is entitled to at least that. Craig

We've been customers since 1990. That ends today. Wanted to purchase a leaf vac for the pool. They…read morehad 6 on the floor marked $24.95. when it rang up it came to almost $50! The clearly said they were planning to change the stickers today. Then she called "the boss" to see if they would honor the tag on the item. The boss said no, someone must have changed the sticker! On all 6? So, doubling the price on an item, and refusing to honor the posted price. Nope.

This place has three different sets of hours…read more When I called this am , the answering service said 10-7, the online with maps said 10-6 and the door says 10-5 .. The only thing certain is 10am .... All else is in flux !

They put us off on delivery our tub for 5 months and kept saying they were really busy. When they…read morefinally brought our hot tub, they didn't bring the new pillows we purchased. For 4 months we were trying to find out when the pillows would arrive. Now they have ghosted us and do not return or answer any calls, emails or texts. We've called from different phone numbers and as soon as they realize its us, they hang up. We gave them so many chances to make it right. DONT USE THEM, THEY WILL STEAL FROM YOU!

back in June, I was talking to Anna to buy a refurbished hot tub with warranty, I picked delivery…read moredate with Jim... delivery date kept getting pushed further and further and multiple no return phone calls. Kept being told my hot tub wasn't ready to go. I asked to get a different one that was supposed to be ready to go and again nothing I gave them $1900 down. Rest would've been given on delivery and they refused to return my money. I was nothing but patient with them and now I don't even hear back from them. I had to have my lawyer send a demand of Refund. And still nothing... I would stay away from this company... I no longer care about getting a hot tub. They have ruined it for me.

Unprofessional and Unaccountable- A Frustrating Experience…read moreI'm sharing this to help others make an informed decision before hiring Epic Escapes in Saint Charles. They originally built the pool at the home I purchased and also handled the pool closing for the previous owner. Unfortunately, when I had the pool opened by another company this spring, it was discovered that the spa had not been properly winterized-the spa wasn't plugged-which led to a cracked valve and expensive repairs. I contacted Epic Escapes to ask if they stood behind their work, but they denied responsibility and never returned my calls. Hoping for a resolution, I went to their office and spoke with Donna. I calmly explained the situation and even offered to cover the cost of parts if they would help fix the issue. Donna said she would speak with the owner and get back to me, but I never heard from them again. It's incredibly frustrating to deal with a company that built the pool and closed it, yet refuses to take any accountability or even return a phone call. If they had simply provided a reasonable solution, they could have gained a loyal, long-term customer. Instead, I was left with a poor impression and a very negative experience. I would not recommend Epic Escapes based on the way this was handled.

From the owner: At Epic Escapes, we distinguish ourselves as a premier swimming pool and hardscape installer…read morethrough our commitment to customization, quality craftsmanship, innovative technologies, exceptional customer experience, and creative design solutions. We prioritize tailoring outdoor spaces to our clients' preferences and needs, offering a high degree of customization in our designs to ensure each project is unique and reflective of the client's vision. We place great emphasis on quality craftsmanship, utilizing premium materials and meticulous attention to detail to deliver installations that are built to last. Incorporating cutting-edge technologies and techniques, such as automated systems and energy-efficient solutions, sets us apart in the industry, providing our clients with advanced features and enhanced functionality. Moreover, we believe in delivering an exceptional customer experience, offering personalized service, clear communication, and prompt resolution of any concerns throughout the design and construction process. With a focus on creativity and innovation, we pride ourselves on delivering imaginative design solutions that maximize the potential of outdoor spaces, incorporating elements like water features, fire pits, and custom landscaping to create stunning and functional environments. Through these key attributes, we are dedicated to providing exceptional service and transformative outdoor living spaces for our clients.

I want to start by acknowledging that Kevin, the installer, was excellent, professional, friendly,…read moreand thorough. My low rating is not a reflection of his work, but rather the lack of transparency in the pricing and communication I experienced. My concern began when two gaskets were replaced without my authorization or even a notification. I was informed only after the job was completed, and then charged $175 for the two gaskets, which can be purchased online for about $5 each. When I reached out to Robert, the owner, his response was that he once paid $875 for a headlight that cost $27 wholesale, an example that didn't address the issue and only reinforced my concern about unreasonable markups. Surprising customers with undisclosed parts and charges does not feel like good business. Before the appointment, we had agreed that since I already had the part they initially diagnosed as the problem, I would only be charged their hourly rate. What wasn't disclosed upfront was that the rate is $100 per hour. I was prepared to pay that once I learned it, but when I received a $375 bill for roughly two hours of work, I requested a breakdown. Only then did I learn about the added $175 for the two unapproved gaskets. The situation left me feeling like this was a bait‑and‑switch, especially since they were unable to charge me for the part I already provided. What makes this especially disappointing is that my first experience with this company about seven years ago was outstanding. At that time, Robert went above and beyond during the middle of winter, and I've recommended this company to others based on that great service. Unfortunately, something has changed, and this recent experience fell far short of the transparency and fairness I expected. My hope is that this review helps future customers who value clear communication and upfront pricing.

Condescending, rude,unprofessional. No call back,why should any customer chase anyone for…read moreservice....wouldn't recommend please stay away

Just purchased a home with a pool Mike built. I'm a first time pool owner and have a lot of…read morequestions. Mike has been incredibly responsive and patient with all my questions. Top notch professional l. I plan on incorporating Pools By Design into my annual pool opening and closing services as well as system maintenance.

From the owner: Swimming Pools Cleaning and Service…read more Products: Pool Covers, Chemicals, Salt water, Hot Tubs, Heaters, Slides and Diving Boards. Services: Swimming Pool Opening and Closings, Weekly Cleaning Service, Rehab Paint and Tile, Liner Replacement, In-Ground Pool Service and Maintenance, New Liners, Auto Covers, Call for Appointment, Free Estimates.