I took care of my passport renewal and it was fast and efficient. The older gentleman with the…read morewhite hair did an excellent job. Took about 10 mins in and out.

Missing mail? Don't call THIS post office. The (very pleasant) Wes will give you the exact same…read morenumber you JUST CALLED (erroneously telling you that is the number to call for complaints) and when he picks up, again, he will tell you he can do nothing about your delivery issues. Nice guy. But this post office location is really bad. We miss mail constantly. The mailperson seems to come only sporadically. Then when the person comes, he/she puts mail in the wrong boxes. I feel sorry for the staff of USPS. I am unsure they test them for literacy. And whoever runs this operation does not seem to care about regular delivery, at all.

This post office couldn't be in a better location for those staying at nearby hotels and shopping…read moreat Great Lakes. Even if you're a local, and need to mail a bill, buy stamps, drop off a package, any of the things anyone needs from a post office in the digital age, this location is ideal. In addition, this is one of the few USPS' with a self-service kiosk that isn't broken, or otherwise out of service. That alone gives them a star. The couple of times I've been here, the employees were pleasant and helpful and not anything at all like I've encountered elsewhere. More stars for that. It's a little awkward to get here, though, as the entrance to the parking lot isn't a direct one, but rather requires a circuitous route around another building.

I came in to drop off 50 packages (Yes i know 50 packages is a lot, but all the postage is prepaid…read moreand I just need them to be scanned in). The worker proceeded to tell me the max she can scan in is 10 at a time. This was a blatant lie, I've gone to other locations and scanned over 100 packages before. She directed me to the self kiosk for some reason? I just walked out. Please get better staff

Hours say they open at 8:30am. I was there at 8:30 and stayed for 10 minutes- they never opened…read more I saw this sign that said ring bell for service before 9am - I rang it multiple times (hearing people in the background) and no one answered. Very unprofessional.

Excellent Post Office except for Jeff the clerk. Very surly. Often have lines with only one clerk…read moreworking. I was in the other day and there were 3 other people in line. Jeff was serving a passport customer and there was no other help. I heard Jeff say to a Supervisor when she asked why the long wait: "They can go to a different post office". Wow, Very poor attitude for a public servant.

I've always been extremely satisfied with the service at this location for the past 15 years I've…read morebeen coming 5+x a week and the only flaw is the box gets full or is full (understandable)! Highly recommend!!!

West Bloomfield post office if there was a rating below…read moreone, that's exactly what I would give this post office my mail carrier put a couple sensitive documents in another mailbox not belonging to me. I am so upset. I don't know how to correct the situation it had account numbers and Social Security numbers on it now it's in someone else's mailbox who I don't know one of my neighbors. This happens all the time.

This office is never open based off posted hours. They always close a few hours earlier than posted…read morewith a sign of staff shortage. Call before you go especially after 4.

Never open! Very frustrating. I always drive all the way over and they are ALWAYS CLOSED. Never one…read moretime have they been open. I have a package I cannot pick up or reschedule pickup because they did not enter my package information into their system! Very disappointing.

The postal machine is never working or printer paper always out. Can we get these machines working…read moreso don't have to stand in line. A lot of nice people that work at this location and have at least 2 people at windows. Would be great to get more people at window but at least have 2 most places have 1 with 20 people in line.

Worst thing I can see when I buy something online is that they used the USPS. Guaranteed late and…read moreuntraceable. Was waiting for a package all day ve ay that was the scheduled delivery date ( even says it now) but as usual...nothing! When people complain about the inefficiency of government they are the first thing I think of. Stick to shipping letters and leave packages up to the professionals!

The ladies that work here are top notch ! They take the extra time to make sure you are not over…read morepaying by using the Flat Rate packaging! You are in & out! ! Efficent kind & courtesy!

The postal lady Anna is not very friendly and didn't seem to want to tape up a box. Which I've…read morenever had that issue at that post office. Terry is always very kind and nice and always accommodating. She rolled her eyes and sighed because I wanted my tracking receipt.

Several of the workers are immediately confrontational with customers. The lack of knowledge is…read morecomical. Several of the workers are almost irritated that they have to do any work. They shouldn't have an attitude with customers asking simple questions about shipping international items etc. Before closing the box, I handed the customs form to the employee and asked if everything was ok to send. I was unsure if I could ship a can of soda or not; of course everything was described in detail. I know that she knew because she said I needed to be more descriptive than "soda", so I added "root beer" next to soda. *She* said it was ok. She taped up the box and then said to read the screen about prohibited items. One was that there were no liquids. I hit "yes" and she looked so irritated. She had to ask another employee behind the counter if it was ok. She came back and said no. She said "Ugh.. after all that taping we have to pull it out". She then took her sweet time to un-tape and and re-tape the package. It was clear that she wanted to waste my time because I didn't have everything perfectly ready for her. The takeaway: The Positives: The line was short (1-2 minutes). Negatives: Rude and genuine disinterest to help the customer. Uneducated on basic shipping rules. (2 out of the 3 employees while I was in were rude to customers. One older lady was very sweet and sounded knowledgeable.)

A great big Thank You to Mandy at the Waterford Post Office !!!! Thank you for being so helpful…read moretracking my package from my Granddaughters and thank you for being so kind.....I truly appreciate your outstanding customer service!!

This USPS has outstanding staff! Jennifer, Michelle and Shakil are knowledgeable, courteous, always…read moresmiling and positive. I highly recommend.

I didn't go inside, I just dropped off a package in the mail. Parking is plentiful, and accesss to…read morethe mail boxes is pretty easy and straightforward. The insides provide access to all of the mailing materials you would need for priority and other shipping. Would ship items from here again

One look at the sort of beings employed here and you instantly know why quite literally every…read moresingle service they are supposed to provide either " isn't possible " ( which just means they're too lazy to do the jobs they were handed ), or it is done in the absolute worst possible manner. Of course, they hire based on who they are friends with, so the only possible way this location will ever improve is by firing the entire employee base and starting fresh, without engaging in any of the usual modern hiring practices and instead hiring based on merit/qualifications/experience. Until that happens, the rating of this embarrassment will only ever fall further ( not that it can go much lower than it already is ). Of course, hiding from false claims of " isms " and " ists " is infinitely more important than providing quality service to those in charge of such positions, having turned them into nothing more than a form of welfare by removing all meaningful expectations of such employees. At this point, if you want quality usps service, you'll need to drive north of Waterford.

We called regarding a mail hold. Glen couldn't have been more helpful. Contacted our letter carrier…read moreto bringing our mail back to post office. The absolute best. Pleasant and responsive and helpful!!!