Always friendly service no matter who is staffing the desk. Whether I'm dropping off an absentee ballot or picking up city brochures, I am greeted promptly and dealt with professionally. And if I'm standing there trying to explain a problem or phrase a question, they patiently explain which city office I need to go to and how to get there.
They seem to be unflappable. Last fall I showed up one day at five minutes before closing to register a cat (yes, we gotta do that in B'ham!) - and there's some official paperwork and payment involved - yet no one rolled their eyes, sighed with irritation or looked at the clock and then glowered at me with disdain. Nope. This clerk was happy to serve a citizen. So it was after closing time by the time I was checking out at the city cashier across the hall, and the cashier was all smiles as well. After 5:00 p.m. and on a rainy day at that!
They even wrote Calvin's name on the envelope containing his registration tag - and drew a paw on it. Really cute. Faith in government restored? Well, maybe not yet, but in my experience this is a five-star city clerk's office. read more