Everybody was very kind to me, but the security guard is useless. He kept cutting me off when I was talking. When I told him he's being rude, he said I know. He also said he works for her He pointed the lady at the window. Don't our tax money that put food on his table. I'm glad we pay him to be a jerk. ZERO COSIAL SKILLS. HE KNOW HOW TO URGE AND THATS ALL HE KNOWS. read more

When you check into the office at the kiosk, you enter a bit of information. One questions is, do you have an appointment? When you clock no, it should tell you right then and there that they won't help you. Luckily enough I was only second in line. So I didn't have to wait more than 20 minutes to be told that you can only make an appointment. Just needed to replace a ss card. Already did everything online. Was told It doesn't matter. Had all my credentials. Would have likely taken 5 minutes. Now have to wait a month for an appointment. Makes no sense. read more

Security guard was the most unkind, unsympathtic and mean tyrant I have ever been witness to in a government office. He actually bullied an elderly foreign man who was having a hard time checking himself in. Instead of being helpful to him, he degraded him in front of everyone in the room, telling him he should learn english and to next time bring someone with him to read it since he can't read like any child could. I have never been witness to such an abhorrent treatment of anyone in any government office. He is abusing his power by abusing others in need, I truly sense he is mentally unstable. This happened on Feb. 23, shortly after 0900. I did not get the guards name, but I will never forget how he treated a man in need. Why do they keep such terrible people in employment? The woman who helped me at the window was polite, non confrontational and answered my questions with no fuss. When one needs government assistance, one should not be met with fear at the door. read more

Worst place on earth! I came in for the third time with disabled mother and a baby, waited in line for 2 hours for the woman to be sooo rude literally yelling that we need an appointment! So what is the wait for? We are already here! Why can't you help us? Mean, rude and racist! The security guy sits there with the face like he hates his life and everyone around him! If you hate your job this much just quit! People are coming in they need help and all they get is bad treatment and rude people! I hope these places get better! It's embarrassing for America!!! read more

Service has been great the few times I have been here. Saw someone in less then 5 minutes except for the one time when I went in later in the day. :-) read more

I was highly impressed in our phone conversation with Miss Jenna, who was very knowledgeable, patient and generous. Extraordinarily helpful. read more

I called into Social Security help line and waited over an hour to make sure I had the right docs so I didn't waste my time. To preface this is for my 4 month son who doesn't have many documents. I had a hospital release, birth certificate and his medical card. Lady at this branch said whoever I talked to on the phone gave me the wrong information and "rules are rules". I'm angry and frustrated. read more

I don't get how our state hasn't figured out a better way to make this place and experience a less painful. There never seems to be no good time to come here, ever. I went at lunchtime and even after work once, before they close. It's always crowded and it's a complete and utter zoo. No one is ever in pleasant mood, staff and guests alike. The best and most rational way to get through this is by making appointment. I get so irked when I forget to make an appointment and arrive hoping that I came at a time that would be suitable to get in and out within an hour. The last time I was here and wasn't even close to being called by my number after 2.5 hours. Is there no way to improve this utterly root canal process? read more

What choice does one have. This review is not about the one on Crooks Road but every other encounter in person has not gone well. The whole system is designed to pay back debt caused by our government. I think what they are doing is beyond their control and simply another conspiracy to milk money from the largest population who are now retiring. I received a letter stating that, because I have continued to work, for every $2 I earn they are deducting a $1 from that. They think everyone is so stupid that they cannot figure out that is 50% taken away from social security you put into your entire working history. Not only that, when working I am paying into the social security system, paying taxes on social security and paying taxes on the social security I have earned. With most of the staff at social security places, you better know what to ask. For instance it was never told to me that I could sign a form taking taxes out of my social security so I did not owe money at the end of the year. I did not go the Crooks Road but to West Bloomfield where the woman was surly, unfriendly, and never smiled. She is paid to do a job and I was taught that part of any job is to make people feel welcome, and be polite and smile. read more

The person could not get me a date within 20 days to do whatever needed to be done. She assured me I would get a call within 5 days. I questioned what to do if I didn't get a call. She gave me a number to call. You guessed it. I never got the call. The 888 number wasn't even valid. Typical. read more

my few dealings with the office have been efficient and friendly. The security guard was helpful in explaining the use of the drop box.

Just tried to drop off W-4V. Doors locked appointments only due to Covid. You would think a drop box would be available. Guard came out and said go to Post Office and mail it. I am so sick of Covid being the excuse for horrible service from a government office I pay to operate. read more

I've been twice. The first time was fast and everyone was very helpful. The second time was a wait but the guard warned me it would be a wait. After the wait the person I was talking with was very helpful. All questions answered and process handled. read more

It's a hit and miss, first time I came in I was helped quickly and had a positive employee. The second time was where I had the issue. Karen, one of the workers, is very unprofessional and rude. She made personal comments often and made sure to give me a negative experience. Never coming back to this place. Avoid Karen as she is rude, unprofessional and is sure to ruin your day. read more

This office is very busy- the young lady at the window was very helpful but the security person in there needs to find another job that doesn't involve working with people. He is very abrupt getting in my conversation when I was talking with the young lady @ the window- others were complaining about him also. One lady that was waiting told him not to talk to her is such a rude manner. read more