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    Pontchartrain Pool & Spa

    5.0 (1 review)
    Open 7:30 am - 8:00 pm

    Services - Pontchartrain Pool & Spa

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    8 years ago

    The most honest businessman who does beautiful work! He followed up afterwards to make sure everything was working properly.

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    Crystal Pools & Spas

    Crystal Pools & Spas

    (5 reviews)

    We could not recommend Kevin Knott with Crystal Pools and Spas more highly! From start to finish,…read moreKevin & his team were a pleasure to work with. Crystal Pools is a locally owned, family-run business that delivers attention to detail, professionalism, & customer care. Kevin worked closely with us to design a stunning saltwater gunite pool & spa that maximized our space. The thoughtful design includes a raised stack-stone wall with waterfalls, a tanning ledge with a bubbler fountain, LED lights, and a convenient app-controlled computer system to manage everything, including lights & temperature. Construction was timely, and the finished product exceeded our expectations. Throughout the process, Kevin's communication was top-notch. He kept us informed at every step, answered all of our questions, & made the experience smooth & stress-free. His hands-on involvement, keen eye for detail, & genuine investment in our vision were evident in every aspect of the project. The result is a breathtaking backyard oasis that we couldn't be happier with! Kevin took the time to show us step-by-step pool maintenance and recommended a reputable pool maintenance company for ongoing care. If you're looking to build or renovate a pool, Crystal Pools and Spas is the way to go. Their expertise, professionalism, & commitment to customer satisfaction are truly unmatched. Thank you, Kevin, for making our dream pool a reality!

    We cannot overstate how happy with are with our decision to work with Kevin and Crystal Pools! We…read morebegan discussing our pool with Kevin three years before it was installed. He was never pushy. He took plenty of time to describe the process and options for our budget even though the project was so far in the future. When it came time to install, he made everything so easy and enjoyable. Kevin is one of the most responsive contractors we have ever worked with and always answered our texts and calls within minutes, if not seconds. Having his dad, Jeff, on the job installing plumbing was also a great testament to the quality of work they put forth as a family run business. The pool came out absolutely beautiful, and Kevin still takes the time to respond to our questions about operating the equipment long after the install finished. It feels like he became a part of our family. We love our pool and would build again with Kevin and Crystal Pools ten times out of ten. The only problem is that we can't get our friends and family to leave our backyard!

    Kingfish Pools - Secret garden in Metairie

    Kingfish Pools

    (30 reviews)

    I needed the seals changed in my pool pump. The tech did a very poor job (almost no job) and…read moreinformed me he would need to check his schedule before returning to finish or should I say do the job.

    Do your due diligence!!!! Save yourself a lot of time, stress, & money & read reviews on multiple…read moresites (not just on Google bc you can pay to have the bad reviews removed) to see people's experience with Billy/Kingfish pools. Go to multiple pool stores & ask people about Kingfish, they have a reputation in the industry & I often heard after having so many issues with Billy that other people in the industry can't believe he was still in business bc of all the nightmare stories they would hear from customers. I WISH I had read his reviews before I committed to Kingfish but I am here now to warn people so that don't make the same mistake. During the build, there were multiple issues where I had to pay more for this or that & ultimately my pool ended up costing me $15,000 more than the original quote. I also surprisingly had $5,000 worth of electrical issues right after the pool was complete, hmmm. Billy's plumbers installed the pool drainage into my sewer line, not just to drain there but pushed the pool drainage pipe through my sewer line, completely blocking it right down the middle. I had multiple sewerage back ups over the next 6 months bc of this. I paid multiple plumbers to come out to flush the pipe clear. I troubleshot the issue with draino, special plungers, & snakes wanting to pull my hair out until I realized the issues started after the pool was installed. I called another plumber to come out & he suggested he use the camera to see what was going on. The camera saw a pipe going right through my sewer pipe BLOCKING IT, I did not figure this out until 6 months after the pool was completed. I notified Billy & he never even offered to pay my cost for the multiple plumbers that came out or the troubleshooting I did over the 6 months, I had to ask him to do the right thing. His crooked plumbers came out to bust up my brand new patio to fix it & I had to chase Billy for weeks to reimburse me. Another issue, my pool immediately had splotches in the plaster, like as soon as it filled. I asked Billy about this multiple times over the next 6 months & he just said it's curing & will be fine. After becoming upset that my new $85,000 pool looked dirty things got very tense with Billy. He claimed the warranty on my plaster was only if the plaster was falling apart he offered no advice or assistance to help me with this issue or even bothered to come out & look at what was happening. After speaking with people at a pool store, this could have been solved very easily if he had told me to go buy a stain test kit to figure out what was going on 6 months ago before the pool got worse & is now covered in splotches. I asked Billy why he didn't simply mention this to me & he said it was for me to figure out & that after the pool is built he "breaks up" with his clients bc he is too busy with new projects to be bothered by past clients texting & calling him. Buyer beware, installing a pool is too big & expensive of a project to get stuck with someone like Billy. Now bc the business relationship has become so bad I have no service & no warranty of any kind bc he stops responding completely even when you threaten to sue him. Kingfish has lawyers on hand bc they have to deal with so many clients issues. Go somewhere else, anywhere else is better than Kingfish.

    Pontchartrain Pool & Spa - poolservice - Updated August 2026

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