Ponder plumbing charged us $1700 and didn't even fix the issues we were having (clogged toilet). The tech who initially came out had no clue what our issue was. So, he called the supervisor who explained to him what he thought the issue should be, which was supposedly a venting issue. We were told we needed to correct pipes under our bathroom sinks and put in vents to fix the water from under the toilet and water bubbling in our hall bathroom. We repeatedly asked if it still could've been a clog, and Ponder assured us that wasn't the issue and that running a camera would not be needed. Based on their suggestions and reassurance this would correct our problems, we proceeded to get the work done.
After the work was completed the same day, we had the same issues. We informed the tech before he left the property that he hadn't corrected our issues, and we requested a supervisor take a look. The supervisor stated that it could be the wax ring or air, but he never mentioned that it could still be clogged.
They didn't offer to reevaluate their work. Instead, that sent us a an $1100 quote for more work including pulling the toilet and running the camera, which they previously said didn't need to be done. We had another contractor come to our home today. He ran the camera, and the issue was a clog the entire time. He was able to clear the clog through the toilet. Ponder was paid for work they didn't need to be done at this time, and they are not willing to refund us any of the $1700 they basically conned us out of. read more