I had a very bad customer experience there. I shopped there once, came in once to make the purchase, came in once for the tire and sensor installation, and then came back twice to get the newly-installed sensors properly programmed. If I could give a zero star rating... I initially made a complaint to their corporate office regarding how a particular manager behaved. Following that complaint, that manager actually threatened me. He had apparently lifted my address off of Pomp's records, because he said things like, "I know where you sleep at night," quoted my name and address, and more. The guy was truly bizarre and disgusting, and I notified Pomp's of his behavior. Finally, but not for a several weeks, I heard that Pomp's fired the guy. Amazingly though, they kept him employed for that long. Subsequently, after living in my home for 30 years without incident, my property was badly and aggressively vandalized. So, on top of the tire cost of over $1200.00, which was similar to cost quotes I'd gotten elsewhere, the 4-hour installation time for 4 tires and 4 sensors when I had scheduled their first appointment of the day at 7 AM, the behavior of the clearly sociopathic manager, and the repeated visits because they had not correctly programmed the new sensors, I got to buy a security camera system AND spend more than twice the cost of the tires repairing vandalism.
If you want to do business with a place that employed and retained a criminal, even after they were made patently and certainly aware that he was running customers away and mistreating people... But if not, well, there are plenty of options in Springfield. In my opinion, Pomp's has been complicit in destroying what Midtown Tire had built for 50 years as a mainstay in Springfield, and in laying to waste what the good and hardworking employees there come to work for every day. I'd done business there in the past, of course, and expected more of the same. I was wrong. Do yourself a favor - avoid.
Update: The credit card that I used for this purchase and have had for many years was used fraudulently today. Twice. Also a first. So, I've had my name and address lifted from their records by the sociopath they didn't have the awareness to fire after being very clearly and concisely apprised of his behavior, I've been threatened by that now former manager, I've had my property vandalized per one of his threats, and the payment method I used has been breached and abused.
Second update, I was just apprised that Pomp's management "doesn't have a leg to stand on" pursuant to doing the right thing about this completely true account of the actual as long as this honest and true review is posted. Newsflash, Pomp's management: That's not how it works. Do the right thing in the first place. And if you can't do that, follow up by doing the right thing. read more
