I had such a great experience at Pomona Dentistry. From the moment I walked in, the whole team made me feel comfortable and taken care of. The office is clean, organized, and the vibe is super welcoming, which honestly helped a lot because I normally get nervous at dental appointments. Dr. La was amazing! Really thorough, gentle, and took the time to explain everything clearly without making me feel rushed. I appreciated how patient and reassuring they were throughout the visit. You can tell Dr. La genuinely cares about doing things the right way and making sure you feel okay the whole time. Also, Andrew, the health coordinator, was so helpful and kind. He broke everything down for me, answered all my questions, and made the whole process feel easy and stress-free. It meant a lot to have someone so supportive and on top of everything. Overall, I'm really happy I chose Pomona Dentistry and I definitely recommend them if you're looking for a dental office that's professional, caring, and actually makes you feel comfortable. I'll be coming back for sure! read more

Update: 7 years later, still going to Pomona dentistry and Dr Awad is still giving me the highest quality of care and education on how to keep my teeth healthy. Dr Awad is the best dentist I've ever had read more

New to this office but not new to the community. Recently had a change of insurance and had to choose a new dentist to establish with. Couldn't be happier with this office. The location, hours, staff and MOST importantly the Dentist's here all have great reviews! It's been some time since my last dental exam/cleaning so I knew I would be in for a DEEP cleaning at the least. The dental assistant and Dr. Awamleh made me feel absolutely comfortable and always checked-in on me throughout the whole cleaning process. I can tell moving forward that I made a great choice in choosing Pomona Dentistry as my new home. read more

Pomona Dentistry - General Dentistry Near Me - Pomona, California

I DO NOT recommend Pomona Dentistry. I was holding off on this review until I received a second opinion & treatment from another dentist, so I could provide a fair review. My family and I were previously patients at Pomona Dentistry for a couple years. The dentist I saw was great, Dr. Demian Choi. He was so nice and did a great job, unfortunately he left and started his own practice. Dr. Paul Awad is also a great dentist and I felt he was honest and didn't recommend any unnecessary treatments. One star for the nice dentists. The problem I have with this place is their deceptive billing practices for their treatment plans and whoever is deciding the random rates to charge patients. If you are admiring their big, modern facilities and how they have now expanded into the space next door, it's because they are making money upselling and overcharging for treatments beyond what you are supposed to pay through insurance. During my last visit here, I was shocked to find out that my estimate for two cavity fillings was going to cost me over $1,000!!!!!!!! I decided to go with the smaller filling that was going to cost me $184 and skip the other one since I couldn't afford the second filling. I couldn't believe that with my insurance it was still going to cost so much. After my cavity filling, I pulled up my insurance Summary Plan Description (SPD) and looked up the procedure codes for what I got. Turns out I was only supposed to pay $75 instead of $184. The second filling that they quoted $835 was supposed to cost me $205 through insurance. I called my insurance company to make sure I was reading it right and the rep confirmed that I was supposed to pay $75, and that if they were still going to overcharge me that i could file a grievance with the insurance company. I was livid and called the office back a couple times, and got the run around (need to check with the dentist, the office manager isn't in right now, etc.). I finally spoke with the office manager, Miguel, who told me that they don't have the Explanation of Benefits from my insurance but will refund me $109. How professional are you if you don't have the explanation of benefits for major dental insurance companies? And weren't you supposed to check my coverage before giving me the estimate like all other medical offices? Prior to this experience, my oldest son needed wisdom teeth extraction before he got braces and they quoted over $2,000. I got a second opinion from another dental office and it was about $600 for the same thing. Notice a pattern? I have completely lost all trust in this place. I started asking for procedure codes anytime they recommended something so I could check my SPD to make sure they were charging me the correct rate. I hated the fact that I was using a provider that I know was purposely being dishonest, so shortly after this experience, I immediately changed my dentist to another practice, and today I got that second filling. Instead of $835, I paid my co-pay of $65 through insurance. read more

I want to acknowledge Dr. Paul Awad for being genuinely kind, attentive, and open to feedback, after a bad experience with one of the clinic staff. The doctor took the time to listen to my concerns and had an honest, respectful conversation with me about how the staff can continue to improve patient experience. That level of openness and professionalism really stood out and made me feel heard as a patient. Patients often come in feeling anxious or fearful, and the doctor clearly understood that these emotions should never be mistaken for unkindness. Patients' anxiety and fear should never be confused with unkindness because these emotions are natural responses to vulnerability, uncertainty, and loss of control. When patients enter a healthcare setting, they are often worried about pain, outcomes, finances, or receiving bad news. This emotional state can affect tone, body language, or responsiveness--not because the patient is disrespectful, but because they are coping with stress. Interpreting fear as rudeness risks escalating situations unnecessarily and can damage trust. Empathy from staff is essential because it acknowledges the patient's emotional experience and helps restore a sense of safety and dignity. Simple actions--introducing oneself, explaining what will happen next, using a calm tone, and checking in--can significantly reduce anxiety. When patients feel seen and informed, they are more likely to cooperate, communicate openly, and have a positive perception of their care. From a care-quality perspective, empathy directly impacts patient satisfaction, adherence to treatment, and overall outcomes. It also protects staff-patient relationships by preventing misunderstandings and conflict. Empathetic care does not require agreeing with a patient's emotions, but it does require recognizing them as valid. In doing so, healthcare professionals uphold the core principles of patient-centered care: respect, compassion, and trust. read more

What a great experience on Monday! Marlene provided exceptional customer service--she was gentle, attentive, and genuinely cared about my dental health. read more

Today was my first dental visit in 7 years and I decided to go to Pomona Dentistry for a check up. I met with Dr. Awamleh and Dr. Moran. They were both so kind, patient, and informative. I had to get a deep cleaning and was pretty nervous. I really appreciated Dr. Moran joking with me to put me at ease. He also made sure that my comfort was his #1 priority. And the receptionist with the blonde hair (I didn't get her name) was very helpful with the price breakdowns and payment plans. I wish I took a before picture so I could showcase the work that was done, but I only have an after picture. I was so thrilled with how my teeth looked and felt. I can't thank this team enough and I look forward to seeing them in a few months. read more

Pomona Dentistry - After my deep cleaning - General Dentistry Near Me - Pomona, California

Dr. La was fantastic! he took the time to explain everything clearly, listened to all of my concerns and made sure I understood my treatment options. His expertise put me totally at ease, even though I was a little nervous going in. The gentleman up front I believe his name is Andrew, the health coordinator. was so welcoming when I arrived, walked me through the check-in process, and made sure I felt comfortable throughout the visit. Everyone here is very well educated and professional! Thank you Pomona dentistry! read more

I wrote this same review on google but had to share the positivity on Yelp I brought my daughter to Pomona Dentistry, and I must say our experience was beyond wonderful! From the moment we arrived, Miguel was exceptionally helpful and friendly. He took the time to explain each step of the process, which put both my daughter and me at ease. His patience and kindness made a potentially stressful visit much more pleasant. I appreciate the care he showed, and I'm grateful for the positive atmosphere at the clinic. We will definitely be returning for our future dental needs . Thank you for all your help Miguel and thank you Pomona Dentistry , you guys are awesome . read more

The staff is great here! I found this place through my insurance and came here based off of other positive reviews. When calling to make an appointment or just having questions, the staff on the phone was nice and caring. Each receptionist I spoke with was genuine and helpful, over the phone, and in person. My dentist was Dr. Casey La and he was great! Very professional and very attentive. My hygienist was Carlos, he was thorough, gentle, and he gave me a lot of insight into oral health and how to improve it. It was super helpful! I did go in for a regular cleaning/exam and needed further cleaning done that was not covered by my insurance. They did go over that in detail with me and I did not have any issues. Also, i appreciate how modern the technology is here. I highly recommend this place! read more

Pomona Dentistry - General Dentistry Near Me - Pomona, California

Love going to the dentist which is hard to believe because who likes going to the dentist. From the receptionist welcoming greeting to the dental hygienist and Dr. Awad it is a great experience and always a great visit. The pictures before and after is always great, and such great care and quality for each patient. Defineyly happy I found a dentist that I like going to and the staff is great. read more

Dr. Awamleh really took her time to explain everything and made sure what needed attention, Criser, Frances very informative and communicative, the latest in technology, clean place and friendly! read more

Always such a pleasure coming to Pomona Dentistry! Dr. Awad is super kind, thorough and gentle. I trust him wholeheartedly. The team is very welcoming and always smiling, which makes the experience so much more worth it. Special thanks to the amazing hygienist, Anna, for the thorough & gentle cleaning--the best! read more

Just a quick update! 6 years later and I'm still driving an hour away to come to this dental office. Love Dr. Paul, the techs, and staffs. The care quality is top tier and I totally trust them with my dental needs. read more

I do not recommend this dental office because they overcharge and recommend treatments not needed. I continued to make appointments with this dental office and the same thing continued to happen. I am no longer with this office. read more

On November 13, 2024, I received a refund of $403 from the dental office. The point is not the cost. It's WHY this office required me to prepay $1,200 before delivering the treatment. read more

Pomona Dentistry - General Dentistry Near Me - Pomona, California

SERVICE So I came here on a late Wednesday evening, but right off the bat, I felt like I had a whole team of experts taking care of me. 1. My dentist Dr. Casey La was the best. Honestly, I am a nervous Nelly when it comes to going to the dentist. I have really sensitive teeth and tmj that prevents me from opening my mouth too wide or too long. I ended up having a cavity i needed to fill. Dr. La was able to address all my concerns and walked me through the whole process to make sure I wasn't nervous. He even gave me a stress ball to calm my nerves. But to my surprise, I didn't need to squeeze that ball at all. The cavity filling was legitimately painless, and he was able to do it so quickly that I barely even had time to get scared. He even made sure to give my jaw plenty of breaks since he knew how tricky my TMJ was. Overall, I was super impressed. I felt like I was in good, reliable hands. I plan to take my husband here, too! 2. Emily- did my x rays, and she was super sweet and personable! She went the extra mile and even helped me get my earrings off and on for the x rays. 3. Anna, she did my cleaning, and she was SO sweet and well informed! She was able to remove a stain on my tooth that had me considering whitening! And she did it all so quickly! I was very impressed 4. Carlos was a warm and welcoming presence that checked in on me and made sure I was doing well AMBIANCE It isn't the most modern design but it is clean and spacious, which is the most important thing! read more

Excellent experience here. So I had a really bad toothache and I called first thing in the morning for an appointment. The receptionist stated that they were all booked. I explained to her that I was having excruciating pain. She placed me on a brief hold. When she came back to the phone she asked if I could come in right now, I was there in 10 mins. The staff is extremely nice and Dr. Awad is a good dentist. I was in pain only for 1 day read more

Dr .Paul Awad has been my dentist for years , him and his staff are amazing and will Live Up to his Statement and philosophy" will treat you life family ".Emily with the awesome xrays and food recommendations (tai food smile) and Frances with the Finish Crown Tocuhes. Awesome and Totally Clutch !!!! you will feel Welcomed here at Pomona Dentistry , the Staffs are 100% indeed!!! read more

Careful, they will lie to you and tell you that you need a procedure you in fact do not need. I came in because I had a chipped tooth, I was told the tooth would need to be entirely removed and an implant was necessary. I knew this was false and left immediately after 2 people told me that was the only option. Thankfully I went to a legitimate dental office where they do not try to scam you. My tooth was fixed without having to remove it and I did not need an implant. It has now been 2 years without an issue, and I am so glad I didn't do more crazy unnecessary damage to my mouth, as suggested by the dentist at this office. read more

My daughters treatment has been delayed due to our move, but came in today and ortho doctor and his assistant was very helpful and happy to see my daughter. Also office manager Nara was great in assisting us with a little hiccup I had. She went beyond to make sure that my daughter got her treatment today and not continue to prolong her braces treatment. She was clear and helpful made us feel very important as patients that we are. Thank you Nara giving her a 5 star review. I drove all the way from Downey all worth it. read more

Let me preface this with I have great insurance. I hardly ever have to pay out of pocket. As long as I don't get any up sales or anything the insurance labels cosmetic. I had fillings put on and had to pay $0 out of pocket. In fact I got them done here. They did try to tell me they had better ones that last much longer, but which my insurance didn't cover. I told them no thank you. That was over 6 years ago and they are still in great condition. Fast forward to today I made an appointment for a simple cleaning which is covered 100% by insurance. When I was sitting on the chair the young lady who deals with payments came into my room and gave me a breakdown of what it was going to cost me. I told her I shouldn't have to pay for anything my insurance covers cleanings. She proceeds to tell me I need a super deep cleaning. I said no. She leaves and then the owner of the place the head dentist comes in and basically tells me that they are not going to treat me because I need a deep cleaning not a regular cleaning. So basically he said if you are not going to pay me an extra $200 cash then fuck off I don't want your business. So I left. I have been to 4 different dentist in my area Diamond Bar, Walnut and Pomona and every single one of them tried to get me to pay out of pocket. I used to just accept it because I wasn't sure what my insurance covered. I since called my insurance for a document that states exactly what procedures they cover. Are all dentist like this? They are just as bad as used car sales people. Scummy untrustworthy. Don't go if you have good insurance they will scam you. read more

Pomona Dentistry is my new dental spot going forward. Dr. Awad was so kind and made the process as painless as possible. I used to dread going to the dentist and get nervous coming in after having some not so great dental experiences previously but the whole Pomona Dentistry team made me feel as comfortable and at ease as you can be at the dentist. The facility was super clean and the equipment and technology was very modern. The entire team was super friendly and I can definitely tell they go out of their way to put the patient first. My only critique is that it took a little bit of time to go through everything, but I had a lot of work being done (deep cleaning, laser cleaning, metal to ceramic filling replacement) I'd suggest taking the day off rather than trying to come during your work day. I spent a solid 4-hours in the dental chair. Customer service: 10/10 Cleanliness: 10/10 Timeliness: 8/10 read more

Miguel was amazing. He answered all of my questions and concerns were taken care of. The atmosphere is amazing. The personalized attention was very comforting. This will definitely be my regular dentist. read more

Dr. Arwad, you are wonderful however in order to get to you, it is like climbing Mt. Everest. The office manager and the front desk will cause your business to take a spiral down. I believe it takes just as much hospitable manners, decency and just enough understanding to run a well oiled service especially dealing with the general public. There is no care in that front desk office and lack of professionalism that perhaps you should investigate further. I am now in a completely happy dental environment in Chino as well as my four family members. I was perhaps client number two or three when you first opened your practice in Pomona. I was impressed by your honesty and your genuine care. Not just for your patients but for the community inside and outside of Pomona. It was nice to see that in Pomona as a resident. It's time to re-evaluate and or perhaps it's too late as I see that your clients are lining up and waiting and lining up other parts financially. They may soon discover that the honeymoon ends soon. Take care. read more

My whole family was with this dental office for almost 5 years and I like them before, until recently 2 incidents happened to me and my 8 years old son. We went there on routine checkup and cleaning for 5 years. 6 months ago my son had a small cavity on one tooth and Dr didn't put filling to fix the tooth till 6 months later, he went in and found that tooth was 2/3 gone and had to extract that tooth and not to mention my son had to suffer the pain and got traumatized by all the procedures. And same thing happened to myself, a year ago, I only had a small tiny chipped on my old filling, Dr wouldn't do anything, but suggested a crown, he said the filling too big and probably not going to last. So few days ago I went in again because the chipped got bigger and same thing he wouldn't do new filling but recommended to do porcelain crown which will cause $500+ and I have Delta Dental PPO plan and they told me my insurance will not cover for filling, and filling is not the option for me, only option is the porcelain crown. So I walked out and go to another dentist for second opinion, and this new dentist in chino did a new filling within 1 hour and only paid $44, he said my insurance cover 70%. All I have to say is this office will not do anything when your tooth problem is small, they wait till you have bigger problems and charge you higher and lied about the coverage and trying to get us pay more than we supposed too. My family is not going back for sure. Although we been going there for almost 5 years and close to my house. read more

The service and quality of care at this office is amazing. I had a chipped tooth from clenching too hard and they were able to get me in right away to fix it in a timely manner. The front office manager Miguel was very professional and assured me they would take care of me. The assistant Angelina was also very sweet and answered any question I had. When I saw the dentist Dr. Awad, he was amazing and provided excellent service while being very knowledge in the treatment along with recommendations to prevent something like this from happening again. I recommend coming to this location if you're looking for an amazing dentist along with receiving excellent dental care. read more

Went in for my husband two weeks ago and 100% recommend! The doctor gave us all the options we had and his assistant Brianna was very knowledgeable and answered any questions or concerns we may have. She was making sure we were comfortable, since i had taken my baby with me, and took us to a bigger room. She explained to us a little more about pros and cons from the two options we had and we were able to decided from there. We will definitely return and recommend to family members! read more

I came for the oral surgery to remove four wisdom teeth today which is Saturday at 7:00am my appointment with already more patients serving before. I guess the place is super popular and they open earlier than I expected on Saturdays. Receptionist Laura was welcoming and helpful with paperwork and showed me to the rooms. The assistants gave me instructions and prepared my operation. The first of any kind. I was given oxygen or something , pads and IV then helped me sleep through this painless process. Left the office to get prescription, treatment and a day of rest at home. It was nice experience. I checked in yelp for a free toothbrush but I forgot to show receptionist. Hopefully be back next time. read more

Went in today for a teeth cleaning and check up. I was told I needed a deep cleaning. I told them I don't have the money for a deep cleaning can I get a regular cleaning? They said no. I don't understand why I couldn't get a regular cleaning and come back later for a deep cleaning. So I went in for nothing. They wasted my time. Now I have to go to another dentist that will give me a routine cleaning. read more

I had scheduled a deep cleaning at this location, Miguel and his Team were so helpful. Not to mention this was the first doctors visit that took me on time! The hygienist was gentle and thorough. Definitely coming back for all my dental needs. read more

This is what they did to me after performing an unnecessary deep cleaning claiming I had periodontal disease, which was never true. Doctor also drilled my bottom teeth (good tooth) because he was in a rush to finish and didnt want to shape the filling correctly. I was there a total of 5 hours and somehow he was rushing to finish right before closing time, and to save time drilled my good tooth to make it fit. Furthermore, they wanted to perform oral surgery on my husband on 4 teeth. We got a second opinion, and it turns out, my husband has no need for anything, and it's best to leave everything alone. These people need to be investigated thoroughly and I will be making sure they are accountable for what they've done (permanent). I have all proper documentation to back up everything I'm saying. read more

Pomona Dentistry - BEWARE: PREDATORY OFFICE IF YOU HAVE GOOD INSURANCE - General Dentistry Near Me - Pomona, California

New to the area and found this office on Yelp. My family's first visit was went awesome. The office was clean, updated, and they have state of the art equipment. They are located in a nice shopping center and they're staff is phenomenal. From the front office staff, Irene, X-ray tech Yuen, Dr. Demian and Hygienist Carlos, every single one of these people treated my family of 5 amazingly. Personable, friendly, informative, they each took their time to explain every procedure and ensure we had all the information we needed for future procedures. We love, love, love this office and so happy to have found them. read more

The staff here are really nice and friendly. Mr Choi has been taking care of me since 2020. I had a cavity that required either major work or an extraction. I expressed all my trauma from a kid (had a dentist try a root canal without an aesthetics, major surgeries as a kid) and he took all that into consideration. He made the tooth extraction feel like nothing but pressure being pressed against me. He told me that's how it would feel and it did! So 3 years later (March 21, 2024) I come back for a second tooth extraction. my family & loved ones were all worried but I had to let them know, Mr.Choi knows what's up! And just like the first time, he remembered my trauma, my fear of the tools & drills and he made it the very easiest tooth extraction ever. I seriously wouldn't go anywhere else, Mr Choi, Mr. award and their staff all rock & know how to treat a patient. read more

Thank you to the Doctors and staff for truly giving me a great experience. Everyone was friendly, knowledgeable, and transparent during my visit. I came in for a deep cleaning. They demonstrated cohesive teammate and got me in and out in no time. Will definitely come back! read more

What a great dental team. Very friendly and professional. Dr. Choi is an excellent dentist!!! He's great at explaining everything so you know what to expect, but his greatest attribute is his kindness and care that you're not in pain. read more

Dr. Paul Awad's great ! He extracted my three badly damaged teeth; skillful, fast, and no pain. I'm not afraid to visit dentist any more. read more

I highly recommend Pomona Dentistry! Dr Awad and his team are amazing! Their knowledge and professionalism is refreshing to hear. Staff is always so friendly and accommodating. read more

The front desk service has gone downhill. I used to rave about the great service at this office, but something has changed in the last year. The front desk customer service is not as good as it used to be. I used to like them a lot, but I'm not sure what changed with them. I guess I will have to exercise my option to find a new dental office. I would not recommend this office to anyone anymore. read more

Came for the first time and they treated me like family! Call and set appointment up with a gentleman name Miguel and he made it so easy for me and flexible with time options cause of my work. If your looking for a reliable and consistent dentist office I recommend this office 10 out of 10 times! read more