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    Polly Products

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm
    Updated over 3 months ago

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    4 years ago

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    National Unclaimed Freight Furniture & Mattress

    National Unclaimed Freight Furniture & Mattress

    2.8(10 reviews)
    11.2 mi

    As always, great service and great prices. This is my third purchase from Joe and his crew. It is a…read more450 Mike round trip drive and the price was still lower than buying in our hometown. You are doing yourself a disservice by not visiting these guys. Thanks Joe, Thanks Steve. The Cannons.

    Oct. 15, 2024 RUN, RUN, RUN - from 'National UNCLAIMED FREIGHT STORE' in Lansing, MI does not…read morestand behind their products! I was told by staff member 'Joe' at the end of this furniture problem that he "sat on all the couch cushions in the store and within 10 minutes the fabric began to bunch up on every cushion". He refused to refund the furniture we bought & the 'the manufacturer (Benchcraft) will not speak to customers!' He also said that we're supposed to hand brush the fabric backwards after each time that anyone gets up, from sitting down. I told him this is 'Faulty furniture & this problem 'is not a normal thing' for furniture to do. (whole story below) We won't be back to this place again! ------------------------------------------------------------------------------------------------------ (I dont want other people to get ripped off like we did. Buy from a trusted large, name brand store.) (Beginning:) After purchasing a love seat & chair, within the first week the fabric began 'bunching up' on all 3 seat cushions & stayed like that (on all 3 cushions). I called National Unclaimed Freight store in Lansing & I texted photos of the 'fabric bunching problem' clearly seen in photos, upon their request, & I also stated that I wanted to return the furniture & get a refund. The staff politely said they would order 3 new cushions at no cost and said let's try this first. After a lengthy wait, maybe 3 weeks I think it was (or seemed that long) the staff brought 3 new cushions out to us, that again started doing the same 'fabric bunching up on all three cushions'. I called the store back again, then at 'Joe's request... I texted new photos, of the new cushions, to 'Joe' whom I spoke to before, & again I stated that I want to get a refund on this furniture. It's now going on week #2 after calling, & I still have not received a call back. So I called again tonight with nobody answered the phone. We bought this furniture on July 12, 2024 but I believe it was approx. seven weeks before we received it. Search reviews online and at BBB.org (Better Business Bureau) to find furniture stores with a good reputation that stand behind their products & name to keep their customers coming back!!!!! I need to post this on BBB too.

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    National Unclaimed Freight Furniture & Mattress
    National Unclaimed Freight Furniture & Mattress
    National Unclaimed Freight Furniture & Mattress

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    Polly Products - outdoorfurniture - Updated May 2026

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