Fantastic ! The Wife and Myself do not purchase furniture at any other venue since Dave N. does…read morehis utmost in helping us out in redecorating these past 6 months. He is so knowledgable. All that we bought had to be ordered so we were at the mercy of the manufacturers. Dave calmed our fears and remained in regular contact with us during the crafting and transport of our pieces. Mr. N's delivery crew did a wonderful job of bringing the bedroom and living room articles into our home and placed them carefully in their places. All were delivered without damage. Our home is a show place now.

You get great quality and awesome customer service at Wilbur's. Dave is amazing and he really…read morewants to make sure that the customer is satisfied. We buy our furniture from here and will continue to do so.

Do not buy a mattress here. They are only here to prey on the people of BC because they have no…read moreother options. I've purchased 3 mattresses here in the last decade and all 3 were crap. All 3 times I either dealt with Gus or Trent, who are very good at their jobs. The first one (2016) was cheap at $400 because we had no money. Cheap in the sense that these were way overpriced mattresses for what you're getting to begin with. Within a month It started sinking in like we were bouncing bowling balls off of it every day. It looked like it had potholes. We had to tolerate sleeping on that crap for 2 years until we could afford a new one. So two years later we had saved about 1k which I know still isn't much, but we paid $400 for a prison cot there already, apparently. We spent $800 on a $950 mattress. It was amazing at first. And then just like the last one, it began sinking in in various spots on the bed, this time within 3 months. Wtf? What happened to mattresses lasting at least a decade? We can't even get through a year! I'd be happy with 5 years at this point! We don't have kids that play around on the beds, I weigh 120 lbs and my husband weighs 170. What is the problem now? So instead of admitting we waisted our money AGAIN, we spend the next 4 years switching out bed frames thinking thats the reason things kept screwing up. 3 bed frames, several foam pads, giving up and putting the mattress on the floor, and 4 years later, we need another mattress AGAIN because we're friggin broken in our 30s because our bed was so uncomfortable. This time we looked around first, for months. The timing was bad being shortly after covid so it was difficult to find a mattress store that didn't close down. We attempted to order a mattress online twice, but it was too expensive and we didn't even know if we'd like it. The only other mattress store that was open with displays was in Grand Rapids and they don't deliver to Battle Creek. So here we were, once again in 2022 stuck with having to buy a mattress at this store. I get now why they're still here, because they're it! No wonder the quality doesn't have to be great. But we were convinced we just needed to invest more money into a decent mattress. This time we threw down $1400 on a $1495 Sealy Posturpedic. I was so excited. That mattress was a Godsend, for almost a year. And then the same friggin thing started happening. It was slower to start, but once it started, the mattress was crap just a couple of months after that. It sunk on both sides leaving a huge bar down the middle causing no area on the mattress to be comfortable at all. Now its 2026 and most nights we sleep on our 10 year old couches so we don't wake up feeling 80 years old. I am so over it! So I called Sealy to let them know that their mattresses are crap. I've never done that before, but I was heated. Thats way too much money to have them die in less than a year. They told me, after laughing at what we paid for it at a "discount store" , that those mattresses didn't meet full quality control, so they didn't go to the big box stores for that reason. They went to discount stores AND they're supposed to disclose this. He told me they wouldn't even have honored my warranty in the beginning because of where we bought it. They are final sale mattresses because they're essentially crap but still legal to sell at a discount. Nice. So there you have it, folks. No matter how much you spend at this store, you will be buying junk and you will spend more trying to fix it than its worth. Save your money and order direct if you live in BC or you will just get taken advantage of because you have no other options. We almost have enough for a new mattress again and I will be ording direct from Sealy this time with a ten year warranty. The way it should have been. You guys, Trent, should be ashamed of yourselves for ripping people off the way you do. I will make sure as many as many people as I can in this community know it too.

Great service with delivery. Was able to talk down the price to a more reasonable amount.read more

This place is excellent. The sales people all the way to upper management are exceptional. They are…read morewilling to work with any specific need that you require for a mattress at a reasonable cost. Yes, they are small but their customer support is off the charts. I would recommend them to anyone!

Staff was very courteous and Ray was especially helpful in picking out a comfortable, durable…read morecouch. He listened well and has great knowledge of the products. We love the couch! Pricing is very reasonable throughout the store. Definitely will be back.

We went to several furniture stores in Jackson looking for a couch. We didn't like the prices or…read morestaff. When we got to Jackson Furniture Outlet the first thing we noticed was how courteous the staff was. We got the couch we wanted and didn't even hear how we should go with a more expensive one. We knew what we wanted and they let us get that. They were great and let us look around instead of bothering us trying to get a sale. When I needed help though the employees were there to help. It was the best experience I ever had shopping for furniture and will be going back there for future purchases.

Friendly customer service and great selection. Ken (owner) went above and beyond as we arrived 30'…read morebefore closing on a Saturday. Walked us through lots of options and once we decided on a mattress he ultimately delivered it himself on his way home from the shop. We were NOT on his way home and he didn't have to do that. If you want to support a local business with great personalized customer service, buy your mattress from Van Winkle.

I just bought a mattress from them- GREAT experience!!…read more Greeted by a knowledgeable and friendly person. He walked us through the store and explained the choices and store layout. Never was there any hard-sell or pressure. Calm and easy process. I recommend them as a place to shop.

Purchased both of our guest beds from here. Service was great. The owner was very personable. Great…read morevalue for the beds with basic easy to assemble frames.

Chris was SO helpful in assisting me in locating a mattress for a friend of mine. She has many…read moredisabilities and doesn't drive but desperately needed a new mattress. Chris helped us find one she could afford and she is beyond excited to have this new mattress. She calls me every other day to tell me how well she's sleeping and how much she appreciates her new mattress. Thanks for your help Chris!!!!

First off i went to just look,and then met Ashlee what a great sales person she is.From just…read morelooking to bought a king mattress because the sales person knew what she was talking about made it some much easier to buy there at a great $$$. Go check it out you won't be disappointed.

Selection was poor and understocked, saleswoman wouldn't leave me alone to select and then lied…read morethrough her teeth about the Memorial Day Sale.

I purchased the mattress with an understanding that I could return it if not completely satisfied…read more Although, I did misunderstand the number of days I had, so that's on me. However, when I went to the store the salesman said he would talk to his manager and see what they could do and he would get back with me. I have heard nothing and it's been several months since I went back to the store. Also, if you look at their website, there is a '10 year comfort guarantee', so clearly that is false since I wasn't happy after 6 months. Sad to say I cannot give this company a good rating since their customer service/follow-up is null.

Taylor Evans was great help on picking out my mattress. Even helped load it up. Sleeping great on…read moreit.