Excellent service and quality work! Jerry the owner made our car look new again with his 35+ years…read moreof experience! If you have a body repair this is the shop! HONEST AND UP FRONT!! Unlike other quotes we received!

M&M auto body did fantastic work on my vehicle. my vehicle came back cleaner then when it went in.read more

Absolute disappointment …read more I trusted this shop based on past experiences because they used to be helpful. We are not just returning customers. We have used them several times over the years and have referred many people to them. I sent my child there for a second opinion after he was sandwiched in an accident, and needed a second opinion because the first shop couldn't find parts. I made an appt last week and explained the situation and that this was a second opinion and we needed also help finding parts. Steve told us to come back today, so we did. My son went in, Steve completely forgot the purpose of the visit, started questioning my son, then my son told me "the manager guy is angry and calling you" I said ok. Steve calls me, I re explain the situation, he says "your son says he doesn't plan to fix the car" (all while having a rude tone with me). I let him know that obviously we will be fixing it-- that's why we are bringing it to the body shop, to which "Steve" replied, "I'm not doing an inspection for free." I calmly asked (in my raspy voice because I'm sick), "How much would you like me to pay for the inspection?" He immediately snapped, "I can sense a tone in your voice so I'm not doing the inspection because of your attitude," and proceeded to yell at me (with my son standing in front of him) so I hung up. I am currently recovering from pneumonia, so no, I don't have a chipper, lady-like voice right now. The fact that he chose to yell at me in front of my child over "tone" is completely unacceptable and unprofessional. To be treated this way as a loyal, repeat customer who has supported and referred business to this shop is beyond disrespectful. It is also worth noting that the only person who replies to negative reviews appears to be the very individual I am describing here, which makes this experience even more concerning. I will not be returning. If you value being spoken to with basic respect, I suggest you take your business elsewhere. I will also be filing a complaint with the BBB.. And all the recommendations I made for them with my community, I'm retracting. Never again.

I would definitely recommend this place. The guy that fixed my car was so nice and did a really…read moregood job

I have used their services for over 20 years, and have always been very pleased with the results…read more Shawn is very particular about quality of fit and finish. I recently damaged the tailgate of my SUV, and Shawn repaired it perfectly. The amazing part of the repair was the perfect match of the paintwork. It is impossible to tell that the tailgate paint is not part of the factory finish. I got all this at a very reasonable price. I can't speak highly enough about Shawn and his team. They are top notch professionals in every regard. Thanks guys for another beautiful repair!

Being new to town I needed to find a mechanic to work on my 15 year old SUV that in my previous…read moretown I only took to the dealer (too lazy to find someone else so I paid the high prices). After asking friends and neighbors with no luck I turned to Yelp and saw the great reviews for Monona Motors. I had seen this place dozens of times on walks and bike rides - it is just a mile away so I thought I would give them a try. It is a tiny place so it is hard to get into but I was not in a rush - two weeks out was OK. Greg and the guys were really friendly and straightforward in helping to figure out what was wrong. They only fixed what was wrong and did so in a cost effective way. They also discovered a very rusted out part that needed replacing in order to replace a rocker arm (I saw the old one - wow I am lucky it didn't fall apart). They tried getting the part from Nissan but due to pandemic supply chain issues it was not available but they found one from the South on Ebay for a quarter of the price of new. It was in great shape (no salt used down there). I like their initiative in trying Ebay for the part. I brought the car back for this additional work. It was done quickly and for the price quoted. So far so good with both the brake job and the front end work - and I am sure I saved a ton of $ going to these guys. I am glad I found them on Yelp!

I've been going to Monona Motors for over 30 years and trust them completely to do quality work…read morewith repairs and maintenance including the Honda and Subaru vehicles I currently drive.

Excellent customer service. Excellent response time. Every question answered. Friendly. Fabulous…read moreexperience. Vadim was able to address all of my concerns quickly and courteously. He was very knowledgeable and professional. Thanks a lot! See you at my next oil change.

Needed to repair the a/c on my kid's car. Went to a national chain for diagnosis. They quoted me…read more$1k to replace the unit. I went to Apex because they're local and I thought they might give me a more... nuanced price. Apex got the car in when it was convenient for me, finished the job early, and charged me less than half of what the national chain had quoted. Personal, local, skilled service -- I'm completely satisfied.

I used to always go to big-name car shops like Don Miller Subaru in Madison but after getting a…read morequote for almost $2000 to get front control arm fixed, I knew I was being overcharged. I saw Crestwood auto clinic come up on Google and since I live in the neighborhood I decided to give Mark a try. I am so glad I did!! He had my car fixed within 24 hours and for less than half of what Subaru was quoting me for. He gave me updates and was thorough about explaining to me what was going on with my car. I love my experience there's so much that I convince my sister to go there who lives all the way in Fitchburg.

Mark is very responsive and knowledgeable. He was willing to spend time to try and figure out an…read moreunusual problem and when he ruled out a number of potential issues he let me know it would require a visit to the dealer with their specialized computer. He did not charge me for his time and effort because he was not able to fix the problem. This example of excellent customer service is why we now take our vehicles there when we need work done.

Matt and Paul helped to squeeze me in after I got a flat tire in the middle of a trip! They were…read moreexcellent at accomodating me on short notice.

Disappointing Experience -- We Won't Be Returning-…read more This is a long one, but I feel it is important to share our experience. We were previous customers of Wrench's before the change in ownership, so when our vehicle needed work, we initially felt comfortable returning to a shop we had trusted in the past. Unfortunately, this experience was very different. We dropped our vehicle off overnight for an inspection and some needed work, including an issue with the trunk that would not fully open. The following day, we received a call informing us that the back windshield had spontaneously shattered while the vehicle was at their shop. We were told it was a huge mess and that they didn't know what had happened. We understand that unexpected things can happen. What became concerning was how the situation was handled. When we asked about security footage, we were initially told that there was footage. When we asked whether it showed our vehicle, we were then told that it only showed people coming and going. We were also told that additional footage existed but that someone would have to go through the entire day's footage to find anything. Our expectation was fairly simple: we hoped the shop would take responsibility for the broken window, replace it, and we would continue with the other work we had planned, including purchasing new tires from them. We also asked whether they had the neighboring body shop take a look at the trunk issue per their recommendation. Instead, the conversation became a back-and-forth about who would pay for the window. We were initially told the neighboring body shop was too busy, then that they wouldn't do it, and eventually that no one would be willing to install the glass. At this point, we were out of town and had a vehicle sitting at their property with a large missing window. After approximately a week and a half of back-and-forth, they finally agreed to have the glass replaced, but initially would not pay for it. After further discussion, they agreed to pay half, which was our suggestion. However, they did not provide us with a quote or keep us updated on the process.We repeatedly had to reach out ourselves asking basic questions: Had they found someone to install the glass? Was it being done? When would the vehicle be ready? Eventually, we were told our vehicle was finished--without any prior communication that the work had been completed. We were also told we should bring cash or a check because there would be a $30 credit card processing fee. When we asked how much we owed, they couldn't tell us the total. At that point, I did some research of my own. I called the first two auto glass companies that came up in a Google search, explained our situation, and both quoted us approximately $300-$400 for the replacement and said the installation would not be a problem. Wrench's ultimately chose a company in Illinois and the glass cost nearly $800. We were then presented with a bill of nearly $600 for the glass and an inspection fee. We were particularly frustrated by the inspection charge because the window broke while the vehicle was in their possession during the inspection, and we had no explanation for how or why it happened. After additional discussion, my husband was eventually able to get the inspection fee removed. The final cost to us was $388.03. What was most disappointing throughout this entire experience was the lack of communication, accountability, and customer service. At no point did we feel that there was genuine concern about what had happened to our vehicle or the inconvenience this caused us. Other than the initial "we're sorry, we don't know what happened" phone call, there was no meaningful apology or effort to make the situation right. We also never received the invoice we requested for the glass replacement, so we were left without documentation showing exactly what we were charged for. As people who have worked in small business, we understand that unexpected situations happen. What matters is how a business handles them. We would have been much more understanding if the situation had been handled with transparency, communication, and good customer service. We even intended to continue doing business with them and purchase new tires. Instead, this experience cost them not only our future business, but also our recommendation to friends and family. After nearly two weeks of having to repeatedly communicate, negotiate, and follow up just to get our vehicle back, we ultimately paid $388.03 and received our vehicle back in essentially the same condition it was in when we dropped it off, aside from the replacement of a window that broke while it was in their possession. Unfortunately, based on this experience, we will not be returning to Wrench's and cannot recommend them.

Unprofessional, rude and hostile. I was charged a ripoff price, the quality of work was poor and…read moreincomplete, I was yelled at, swore at and threatened by the owner. I will never come back here and strongly suggest to anyone reading this to AVIOD State of the Art Auto Body.

I've been asking for years for a referral for a good, affordable, honest, local body shop. I've…read moretried Gates, Advance, Maaco, Abra, all the big names and even a few smaller local ones. Abra was always the cheapest, and while I had no issues with them, I always wanted to find a small town local option. My aunt told me about State of the Art and I brought my car there today. It's off the beaten path, technically in Sun Prairie, but I didnt see anything nearby except farms and a few homes. There's a no frills parking lot and a circa 1980 office where you walk in. The shop itself is more modern looking, and clean, but still very no frills. Chuck was very friendly and knowledgeable, as was Jack. They were very concerned about giving me the best value as a customer. Since my car was over 10 years old, they didnt want me to pay for anything unnecessary, unlike the chain shops that are more concerned about bringing everything back to factory condition. Jack is the owner, and Chuck says he's been working for him for over 30 years. They said most of their business comes from repeat customers and referrals. It's easy to see why. I'll definitely be going to them first in the future.