Catered a park party, ordered online, and picked up flawless. When I arrivee, the woman at the front took me and was the kindest. She filled my order and went over each item with me prior to me leaving. White glove service, thank you for an easy catering decision. 10 out of 10, highly recommend. read more

Pollo Tropical - Latin American Near Me - Royal Palm Beach, Florida

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This is the second time I've ordered in the last 2 months that the order has been messed up. I ordered an avocado and cilantro tropichop. It came bone dry. No sauce or anything. I'm already back at work. The phone number won't let you call the store. And I can't go back now as I'm on a time limit for lunch. This place is horrible. Take your business somewhere else if you can. read more

Pollo Tropical - My meal with no sauce - Latin American Near Me - Royal Palm Beach, Florida

Stopped for a quick Tropichop, had a great visit! The food was fresh, I didn't wait long in the drive thru. The staff was courteous, it was a good Pollo Tropical experience. They had all the sauces I wanted (sometimes they don't, so this was nice). Fried yucca bites were great too! read more

This was a regular tropi-chop they add so much rice and no meat it's supposed to have 6.5oz of chicken this only had 2.3 oz. This place is just not worth it anymore. read more

Pollo Tropical - Regular tropi chop - Latin American Near Me - Royal Palm Beach, Florida

I ordered food to takeout on 6/08/2026 at 11:16 am. After I've already arrived at my home I realized that the restaurant forgot to put chicken on the chicken Caesar salad. I came back later in the afternoon at 5:45 and the manager agreed to remake my order. After already eating some of it I noticed that there was a rancid straw wrapper... literally garbage in my food. The manager agreed to refund my order, but did not offer any other compensation. I recommend skipping this place and eating somewhere else. Absolutely disgusting quality of food and service. read more

Pollo Tropical - Chicken Caesar salad with a rancid straw wrapper - Latin American Near Me - Royal Palm Beach, Florida

I ordered ahead using there app. Two cars in the drive through which moved fast. The employees was friendly. Parking lot was empty and minimal people inside around 6pm. I would return and best part about ordering ahead is they have rewards. read more

Pollo Tropical - Steak salad - Latin American Near Me - Royal Palm Beach, Florida

As I am writing this I'm wondering what the next restaurant will be to take its place because this place cannot last the way it conducts business. My order even though we reviewed it three times came wrong and the receipt reflected it as being wrong on top of the fried food was not completely fried no crunch completely raw. I mentioned it to the person upfront and they told me that they could not corrected that the fryer was busy. read more

wow I have not been here in ages the fried yuca must be man made it does not taste like yuca at all the cilantro sauce is green each dressing how things have changed not for the best read more

Tastey chicken, great sauces. The family meal is our go to on Friday nights but it used to be a lot more affordable.

Stopped by for an early dinner. Lots of workers behind the counter. Nobody spoke to me or waited on me. So I left and went to The Habit Burger Grill which was delicious and the staff was professional and courteous. Never going back to Polo Tropical - not willing to pay for a third world dining experience. read more

I pulled up ordered my food then I asked them to give me more beans and they didn't give me beans. They gave me more juice and then they kept refusing to give me beans unless I asked the manager so they have bad customer service read more

I really wanted to give this place a fair chance, but the service has gone downhill. It always feels like they have inexperienced teenagers running everything, and my orders are constantly wrong. I actually stopped going for about a year after finding raw chicken in my meal. I decided to give them another try recently, and for a little while things seemed okay. But yesterday I ordered my usual meal and ended up waking up extremely sick. Please save yourself the trouble and avoid this location. It's just not worth the risk. read more

At Pollo Tropical I bought 2 dinners to go & the next day I got extremely sick & to this day November 10 I'm still having stomach issues, I think I have a virus. I'm on my way to the hospital because I can't get rid of this virus I have. Awful! Went to Wellington Regional Hospital November 10, & I was tested & Dr. said I had stomach virus or food poisoning. My problem started after eating @ Pollo Tropical. "BEWARE ABOUT EATING THERE" read more

It's actually surprising how bad this place can be. I tried them 3 different times because I understand eveyone can have a bad day, but all three times were bad. 1- got my order wrong 1- ordered a Cesar wrap, like two pieces of lettuce 3- food was cold and cheese not even melted. This used to be such a decent option for fast food, but none of the local places are good. read more

So I have a gone to this restaurant a few times and out of a few times twice they have messed up my order either they forget to put the sauces in the order or they forget to put the Platins on my order and the bad thing about this. Is that when you go pick up your order your bag is all sealed up and everything and they don't give you a chance to make sure that your stuff is there until you get home and you open the bag they don't even give you the courtesy for you to look into your bag to make sure everything is there they just give you the bag sealed. I've had bad experience with this restaurant. I would not recommend this place. Now I know why this restaurant is rated a one star. the services are poor and the staff really anyways I'd rather just keep the comments to myself. read more

Pollo never fails. The value is great. My last experience was awful. I saw a worker open a big silver bag of croutons with her mouth. It was my Caesar salad those croutons were for. I let the manager know. She personally remade the Salad her self and apologized. Still gross. read more

How does a drive thru line take 20+ minutes?? How? At 3:45pm? Not a lunch rush. Not a dinner rush. Please explain

Order on-line, pay for it, then pick it up. Zero mistakes. No waiting on a drive-thru line. Pollo is a very healthy option & we're lucky to have one close by. The only reason I didn't give it 5 stars is because they don't offer cheese for the Tropi-Chop. The price was great for our family of 5. Go! Give it another shot! Bet you change your mind. read more

OK I'm gonna give them three stars because the food at Pollo Tropical is normally pretty good. For example - the original Cuban sandwich is actually quite good even when compared to some of the other Cuban restaurant in the area. We have had the original Cuban sandwich several times and each time it was very good. Unfortunately on several other occasions when we tried to order the original Cuban sandwich they said they did not have the pork ready or available or some excuse for not having the sandwich. With regards to the employees working the drive-through window, most of the time they are pleasant. But you can tell they're on the pressure to keep the line moving. My other suggestions are to keep the quality of the food good by paying attention to all the small details in preparing the food. All the employees need to do is say welcome, thank you, have a nice day....etc read more

fought traffic to finally get to pollo tropical in Royal palm starving ordered two tropichops crispy chicken avocado white rice black beans and there was a rubberband in the food if I could rate negative stars I would lobby was dirty they were behind on the grilled chicken line was long inside and drive through read more

Pollo Tropical - Latin American Near Me - Royal Palm Beach, Florida

Service was good, food was what we expected, and I would stop at one of these again in the future.

Hair in food Terrible wait times Making me write 72 characters Hair in food Hair in food read more

Pollo Tropical - Found hair in food. Also terrible wait times. - Latin American Near Me - Royal Palm Beach, Florida

Food is great but customer service is HORRIBLE!!!! 1st time I thought maybe they are just having a bad day.. came back a second time and it was worst than the first time.. they messed up the order and refused to fix it. Payed for food that they argued had already given us. I literally brought the food and receipt for them to see I was missing items. And I'm assuming it's the person Incharge was so RUDE!!!! I come from California and I have to say our customer service is wayyyy better.. maybe they need some sort of training so they can provide better customer service.. the cashier Ariana was so rude and unfriendly that I don't recommend this place to anyone. read more

This particular Pollo Tropical needs an overall with staff and come management. The food seems to be so dried out. The place is messy with stuff all over. They don't clean the countertop and spaces often enough. The few times I have gone in I see and hear arguments amongst employees. Other times they are having loud enough conversation over the food about their personal lives--we do not need to be a part of that. The food used to be good and done right and now I just rather make the drive to Boston Market. read more

Pollo Tropical - Menu - Latin American Near Me - Royal Palm Beach, Florida

Don't go here unless you have an hour to wait! We left after 30 minutes I'm will reclaim our money from the credit card company.

Yet another location of this once great chain that has employees standing around, only concerned about their own lunch break, and not getting food out to those who order in advance online. What's the purpose if even the manager didn't check their computer? At least they're grilling the chicken properly at this location. Hopefully new corporate ownership will bring in a consultant or something to turn this company around to prevent further location closures. Look no further than everything Chick Fil A does right from people & culture to tech & process. read more

This is the second time my husband and I have come to this location. The first time they ran out of chicken. I am not sure how you do that when you are a chicken place, but we chalked it up to they had just been really busy and didn't start cooking the fresh chicken in time. Tonight we came in and ordered classic cuban sandwiches. My husband got soup as a side and I got french fries. I asked for no pickles on my sandwich, but my husband wanted his...sadly, he got no pickles. They also lacked mustard, which is standard on a Cuban. Our sandwiches came out, they were barely warm, the cheese wasn't even melted. These are supposed to be pressed sandwiches. We had to clean our own table because it had clearly been HOURS since they had wiped the tables down. The young lady that took our order was less than enthusiastic and only helped us after we had stood there for about 3 minutes. In fact, I was getting ready to walk out when she finally showed up to take our order. I gave them two stars because the quality of food was good. The sandwiches had a good flavor, the fries were hot and my husband said his soup was flavorful. read more

I just want to let everyone know that I had a great experience in the Pollo Tropical Store# 10050, the manager was kind and very willing to help me with my very large order. The chicken was well done and the staff commented on the presentation of the food . Too often we take the time to write something bad but never anything good. Onbelf of my school we say thank you for you great service and wonderful staff and most of all great meal. Thank you store #10050 read more

Make sure you get YOUR food order, because the employees don't check anything like that all. And do not believe them when they say they have no salsa (they actually do but don't want to give it out). If you order black beans - do not accept a container filled with 80% sauce and 20% beans. No one there cares about anything at all - how can they go through life like that? read more

march 13 2021 . Cashier with a bad attitude. This was the last time i tried this location. Same bad service every time read more

Let me just start by saying this is the first time I've ever took the time to write a review on a chain drive-thru restaurant. Not sure who is going to read this but, here we go. After checking-in the Pollo Tropical a few time I noticed they had some very bad yelp ratings (as do most fast food chains) and decided to read them. I became annoyed pretty quickly after reading them So here's my take..... Pollo tropical is a fast-food restaurant offering healthier and fresh choices for a low cost price. You mainly find a variety of different chicken choices such as chicken and rice or grilled chicken wraps and sandwiches. They also offer a nice assortment of different sauces to go with your dish. The location here in Wellington is extremely busy. So much so that during lunch every register is opened and they cannot even fit one more thing on the grill or person in the kitchen. The food is always served hot and fresh with a smile. For the people who complain about having to wait in the drive-thru for 3 whole minutes maybe you should learn to cook for yourself. Fresh chicken takes time to cook and if you're expecting someone to roll out the red carpet for you for a $5 meal it's not going to happen so stay home! read more

Pollo Tropical - Trop a chop with assorted sauces - Latin American Near Me - Royal Palm Beach, Florida

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Dry overdone flavorless chicken, stale bread. Old rice pollo tropical is unfortunately on its way out. It use to be the spot, unfortunately it's fading away faster than a fart in a wind storm @business owner- yet I do appreciate a response unfortunately - you have said this to all previous posts and it appears you have not rectified the situation you have going on at your store. read more

This place is the absolute worst Pollo Tropical. They are understaffed and you can tell the people working there don't want to be there and don't care. Food takes 20-30 mins. Then I ordered a chicken wrap and there was a bone in the chicken? Never coming back read more

Pollo Tropical - Bone is chicken wrap - Latin American Near Me - Royal Palm Beach, Florida

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Unbelievably disappointing. Ordered the Duo - chicken was very dry and lacked flavor. Pork was OK. Too much $ for this dissatisfaction. Decided to throw the remains away. Won't be better tomorrow. read more

What a disappointment! . Hard to beieve a restaurant can go from your absolute favorite to a place you never want to go to again. Came in ordered 1/2 chicken dark meat only side yellow rice and side Caesar salad $17.00 took almost 1/2 an hour and the place was not busy at all. the expiditer calls me over "we have no corn right now" I said I didn't order corn and repeated my order to her. Meanwhile I can see my plate just waiting for chicken so i was confused. So the expiditer hands me a plate with a mound of chicken and my rice and salad . I was even more confused there must have been a whole chicken on there . I said no I pulled out my receipt and there was a 1/2 chicken meal and a family style corn .i said large coke . So now I finally got my 1/2 chicken rice and salad which I overpaid for cause the corn was 6 bucks and I didn't feel like standing there for another 1/2 hr to clear up 2 bucks . But believe it or not that's not the disappointing part... the chicken is the size of a parakeet . The salad had no dressing and the rice was cold . Guess where I will never go again! read more

Found a contact lens in my pollo tropichop. Freaking disgusting! Of course no one from the restaurant answers the phone so I can't complain! read more

Pollo Tropical - Contact lens - Latin American Near Me - Royal Palm Beach, Florida

I'm honestly not sure how this location is still open. If you can imagine how efficient Chick fil A is, this is the exact opposite. The completely fascinating thing is, there are about 8 people working behind the counter with only one person taking orders. Who knows what in the actual hell they are doing back there but it is not being productive, I can tell you that from first hand experience. They called order 100 as I was ordering and it took 36 minutes for them to call my number, 107, AFTER the poor guy who was 106 asked for his money back since they were taking so long. read more

It's been 35 min and i have not get my food yet over 10 employees it's crazy waiting this long for a food that is ready cook and poor service from the people serving the food read more

Pollo Tropical - the receipt for the chicken on the grill - Latin American Near Me - Royal Palm Beach, Florida

The absolute worst Pollo Tropicale I have ever been to, I go here frequently and every time it takes over 25 minutes to get a quarter chicken with rice and beans? Absurd their corporate needs to contact this location and rehire everybody because no one wants to work there clearly as I get to the front every time the cashier has an attitude. Do better read more

The food is consistently good at this location, but the service is pretty bad! Most of the workers look like they want to either kill you or go to a funeral service with you. If you ask for something like an extra sauce they look at you like seriously you are asking me to get you something else! I don't expect every restaurant to have the customer service of Chick-fil-A but this place seriously needs to do better! I usually go in the drive-through and now I remember why! The manager needs to maybe give some kind of little pep talk on how to treat a customer. Also, it wouldn't kill any of them to smile occasionally...I get they might not love their job, but it's a job. Also if you're going to serve Caesar salad you need to have Caesar dressing... if you are out of dressing, tell them, and they might not order the salad! This isn't rocket science! read more