After a long day at Magic Kingdom at Disney World, this was exactly what we needed! From the moment we ordered, the customer service was excellent. The team member who took our order was friendly and welcoming. When our first batch of chicken came out, it seemed a little dry, like it had been sitting for a while. We mentioned it to her, and without hesitation she sincerely apologized and immediately had fresh chicken prepared for us. The difference was incredible! The freshly cooked chicken was hot, juicy, flavorful, and absolutely delicious. My daughter also ordered a chicken bowl and couldn't stop talking about how much she enjoyed it. The restaurant was kind of slow when we arrived but the lobby dined up pretty fast. It was also pretty clean. What really stood out was how the staff handled the situation. Instead of making excuses, they made it right, and that made all the difference. Great customer service, delicious fresh food, and a wonderful experience overall. 10/10 I would definitely recommend Pollo Tropical and will gladly stop by again! read more

10154 is you buy food at this location on 192 make sure to check you food before you leave. I bought dinner for my family drive home for 1 hrs and some items missing and the buss shit the store gives is so stupid it had to be a store credit this is the work food chain I'm don't with this restaurant they suck. I mention to the server I hope everything is in my bag he said yes he picked it. You need another job if you don't know how to take order. They quick to take your money but not to refund it Got transferred to some line to give my information and they hang up the phone read more

My 1/4 chicken was excellent though I found the rice and beans to lack flavor. Service was ok. Ambiance was quiet. Not many people eating there at that time though there were many people working there. Had to wait a while for the sweet plantains. They were delish but I thought the portion was small for the price. My tip: A better value would be to get the family sized portion for only a dollar or two more. read more

Pollo Tropical - Chicken bowl - Latin American Near Me - Kissimmee, Florida

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Ordered from the store through the mobile app 15 minutes before arrival. Not only was my order not ready, but I had to wait an additional 40 minutes after arriving for them to make it. I watched the drive thru line come and go multiple times before they even made my food. What was the point in ordering on the app in advance if they're not even going to start the order until I'm there and waiting this long for it?!? Almost an hour from the time I placed my order until it was ready. Worst Pollo Tropical experience I've ever had. Go elsewhere read more

Highly recommend the Family Meal from Pollo Tropical! This was such a great value and the food was incredible! We had the chicken, pulled pork, rice, beans and added on some plantains! The sauces were all delicious too! I look forward to ordering again when we're in the area! read more

Pollo Tropical - Family meal - Latin American Near Me - Kissimmee, Florida

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Delicious options for a cheap cost. Definitely a great lunch spot! Food is made fresh and is healthy! read more

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great ambiance and very clean maybe a little food on the floor but i've been to worst pollo tropical then this one we went inside of course the line was a little long but for a average pollo tropical it's not that long like 2 or 3 people ahead of read more

Thank you Pollo Tropical for reaching out to me. To their credit I used Pollo's app to order delivery which ultimately was DoorDash. My two meals finally arrived WITH the Spicy Poyo-Poyo sauce and all is right in the world once more! read more

Pollo Tropical - Whole Chicken & Mojo Roast Pork Tropichop - Latin American Near Me - Kissimmee, Florida

Chicken flavor was not pollo tropical flavor ,I waited 20 minute for a whole Chicken, bad service

Pollo Tropical always hits the spot! Great hardy meal for the price. The pulled pork is tender and my absolute favorite sauce to pour over everything is the Garlic Cilantro sauce!!! It's amazing! read more

Aroma is great. My son enjoys coming here because he is a very picky eater. He does enjoy the rice and black beans. I do enjoy the grilled chicken and anything on the grill, especially when fresh. Not the best but not bad. read more

Pollo Tropical - Grilled Chicken Sandwich - Latin American Near Me - Kissimmee, Florida

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just left Pollo tropical and I always get the chicken Caesar wrap with crispy chicken, today. The young lady at the drive-through told me that she cannot give me crispy chicken. I told her that I always get it even if I have to pay extra and her response was "ha ha nope, we can't do that." mind u I just ordered it yesterday with the crispy chicken. they lost a customer at this location because I went to the location five minutes from there and they did give me the crispy chicken. read more

Bright, clean, fast, delicious, tropical flavors. The Tropichop is always a favorite. read more

Pollo Tropical - Bright, clean,fast, and delicious tropical flavors. Tropichop is always a favorite. - Latin American Near Me - Kissimmee, Florida

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Love this place, the few we had in Nj closed down which is a shame. Now when in Florida we have to stop by. I do miss the dressing bar, I think that disappeared once covid lock down started. The older lady at the register was very nice and pleasant. My food was great. read more

Small but clean restaurant, reasonable food, could be a little better, the roast and grilled chicken are ok, but we didn't like the meat, the price is cheap. read more

I did a to go order they didn't put the bread that comes with the meal or the Chimichurri sauce for the steak. The chicken soup had no chicken at all it was all yuca and the broth with pieces of red pepper. The taste could be better but again this is a chain restaurant so that may play a role. Don't think I'll be back. read more

Food was so good and very quick service. The price is also very reasonable for the serving size.

I love pollo tropical, very good flavor and the price is affordable. Love the platanos and yuca cheese.

Unfortunate first and last visit here. I went through the drive through, I was the only customer there around 7pm. Okay, that's fine. I pulled up and was greeted immediately, but no Hi, just a "What would you like?". I asked for a minute and she said Ok. Then, literally not even 10-15 seconds later she said HELLOOOO? Very rudely. I said I am still here, sorry looking over the menu. I am not ready to order yet, first time. She said Hello again as if she did not hear me, so I felt forced to randomly order something. I told her I am not really ready to order yet but I guess I will try the salad. She said okay, is that all? I said no, I'm sorry I'm still looking over the menu. I ordered in total the salad with extra dressing, a bowl, and a mango freeze. She said "Is that all?" after every item as if she wanted me to be done so badly. I said thank you so much after silence and she said "Kay". I pulled up and my food was served quickly as it should have been considering I was the only customer there. However, when I got home I realized I had gotten none of the sauce I asked for, no silverware, no straw, and NO dressing for the salad. On top of that, the chicken was literally black on the outside from being charred and burnt. About half of the chicken breast was inedible and the rest was extremely dry and stringy. The beans and corn were awesome, everything else was pretty gross. I did not finish the "salad", and my boyfriend said his bowl was very bland without the sauce. The mango freeze was so-so. We regret spending $30 here. Definitely should not cost that much. read more

It's fast food with a twist...a Caribbean twist. The TropiChop allows you to create your own bowl by picking a base, protein and toppings. Also the Caesar salad is good, though I wish they still offered it with the fried nuggets. Some of the sides are also good... Balsamic Tomatoes have a great dressing on them making them very tasty! The best part of going here are the dipping sauces. The Cilantro Garlic is good, but I can't do without the Curry Mustard! One odd issue is they always seem to be out if Coke! At least three times I've gone. Beware the sweet tea is very sweet! read more

First of all, upon entering your facility I was met with the oh so kind greeting "ew a fat warthog." That's when the guy I was on a first date with realized I was indeed a fat warthog, and left me. Out of kindness your employees loaded me up with free food, and might I say I was insulted, and left with a heavy heart, and an even heavier body. read more

Leslie is an abhorrent woman. She argued with me over whether the sweet tea was sweet or not and then I had to drive all the way back because they didn't put the Mac and cheese I ordered and paid for on my plate I won't be coming back thanks to her service. read more

when i tell you i love the food here... i could eat pollo tropical morning, noon, & night. i grew up in florida & was obsessed with it, & had to have it any time i visited family in miami (at the time there were no locations in northern florida where i lived). when i moved from florida, i missed it dearly. i was able to go back this year for a visit & it tastes just as delicious as i remember. the chicken is great, rice & beans have incredible flavor, yuca fries on point, mango lemonade hits the spot, all in a cute caribbean atmosphere of a location. staff was awesome & friendly & food was served quickly. bring pollo tropical to the west coast por favor!! read more

I love me some pollo tropical. You could never go wrong with any meal. Always fresh and tasty. Yuca fries were more like yuca bites and they weren't long and the cheesy yuca bites were delicious! Employees were wearing mask, every other table was out of service to promote social distancing, and the sauces were given to you as you could no longer grab it yourself, same for the fountain drinks. read more

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This place is The best. Every time I'm in Orlando I have to try it. The manager was amazing and actually remade me a meal even though I was late to pick it up. Five stars highly recommend. read more

Just do yourself a favor and avoid this place. I should have turned around when there was not another customer in the restaurant at 6:30 on a Friday, but no, I decided to take a chance. Service was slow, the chicken was dry, and they substituted the cookie that should come with the kids meal with a piece of bread. Yes, you read that correctly. When I went to ask about the cookie the workers just shrugged. They obviously don't get paid enough to care. My 6 year old cared though. It really is a shame, I remember coming here before Covid and it was so good then. read more

Three stars for cheerful employees! My review as of now is based through the drive thru. I was really impressed that they had no line as usually Pollo Tropicana are always busy lol. With that being said, we waited roughly three minutes until we were greeted by the intercom and the lady seem uninterested but at the window she was nice. The food came out at a reasonable time (5 mins tops) but we didn't get a side and it took two mins to get someone's attention. Another employee gave us our side and she was genuinely sorry. So three stars for presentable employees and reasonable time thru drive thru and food pickup. Omg - and try their new chicken quesadilla wrap! read more

The food is good but the service is "awful". They made a mistake with our order twice and they acted as if I the customer were the problem, not them. This location is beyond terrible in customer service. read more

Manager was literally arguing with every customer there. My order kept getting screwed up and instead of apologizing or refunding our order he came up to our table and said "you don't talk to me like that in my house." What???? This place has so many red flags and food was cold as hell. I left $75 of food there because it was all trash. It should be shut down... the place was dirty, uncomfortable and you could tell not one customer was happy. read more

HATE IT!!! I ordered a bowl with chicken and rice and two platters of Crispy Chicken. They were always screaming at me, they would not give me my food. The Staff would not wear hair nets and I had a HAIR in my food. H A T E I T read more

We ordered and "Paid" for a Pollo & Pork family meal. Texted meal was ready for pickup. My wife had to wait 20 minutes plus. Than guess what. The Chicken was dry. But worst of all there was "NO" Pork. Yes this is more expensive than just Pollo. We live in Buena Vista and doubt if we will recomend or even return to this location with so many others in the area. I wanted to go to Taco Bell. read more

Very frustrating when you get home and not all your food is in the bag. Can't trust anybody anymore. I'm tired of doing my job and everybody else's too. All with increased prices. Outrageous. Never again. read more

This is, without a doubt, the filthiest fast food restaurant I've ever seen. We asked for sauce cups at the sauce station and the worker came over, filled the dispenser and walked away without even looking at the filth, much less cleaning it. Stick to drive through it avoid altogether. read more

Pollo Tropical - Flithy condiment station. - Latin American Near Me - Kissimmee, Florida

Hands down the best fast food joint I've ever been to!!!! They have grilled chicken you can see grilling! Everything was fresh and yummmmm. I ordered the classic grilled chicken sandwich and my boo had some pulled pork over rice and beans. They gave my sandwich a nice piece of grilled chicken breast. Even though it appeared small for eats, it was quite filling. Chicken wasn't dry, either. I wish they existed in NY! Maybe they do... I haven't really looked into it yet. Excited for my next time there or one of their other locations. All of the staff work together well from what I've noticed. Great customer service too. Some minor things they can do to improve: Menu is a little bit confusing, at least to me it was. I wasn't sure if other items were combos or individual meals and some of the plaques that you see as you enter to the queue are not listed on the menu atop the service counter. Clean the table tops after people get up and go. It was tough to find any table without residue from prior eaters. :( Clean the shmutz from the dressing island or create better barriers to prevent cross contamination of ingredients or condiments. On a brighter note, they have outdoor seating! It's somewhat shaded from the Florida sun, and though the view is the parking lot, it's always nice to be outside. :) Happy eats! read more

Cuban McDonalds. if you expect more you will be disappointed. combo dish was decent however the meat was super salty, Cuban Sandwich was on point. Mango iced tea served hot with no ice and went straight in the trash. why give it 5 stars? because of the workers. went in around 9pm on a weekday and this was the quietest food place i think i was ever in. employees were super slow and miserable. there were more folks brining their orders back to complain than there were people online. while waiting for my food at least 14 people gave up and left. Me...i had a ball and found it to be the best $20.00 bucks that was spent on entertainment in a long time. read more

This is my favorite fast food service in Orlando. The food is served quickly and I can always count on it being good. The pricing here is very reasonable. There was a special offer for 1/2 Chicken with a drink for $5.99. Some of their foods include Citrus Grilled Chicken, pork, salads, Plantains, BBQ Ribs, French Fries, Mac and Cheese, Corn, Rice & Beans. The food is inspired by Caribbean cooking. Desserts include Pies, Cheesecake, Flan and Chocolate Chip Cookies to name a few. So as you can see they have a great variety of food. The server and manager were very helpful in making recommendations. read more

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Delicious food at an affordable price. I like that you can cater your base accordingly to your dietary needs. Pork and chicken over a bed of lettuce with grilled peppers and onions and the cilantro sauce is phenomenal! I wish we still had Pollo Tropical in our area. read more

Pollo Tropical - Fast food with quality taste - Latin American Near Me - Kissimmee, Florida

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Pollo Tropical is local fast casual chain serving Caribbean cuisine. Everything on the menu is very inexpensive, even the family combo meal was less than $12. This is sort of like a Caribbean Chipotle, except you order at the counter, take a number, and then they bring you your food. We were in a rush, so this was the perfect place for us. We shared the chicken bowl which came with chicken, rice, your choice of brown or white, beans and veggies. We also ordered the Caribbean chicken soup and a last minute decision of waffle fries, since their condiment bar looked so awesome. The cilantro garlic sauce was especially delicious. The food was pretty good, the sauce bar was excellent, and the prices were great. read more

Pollo Tropical - Caribbean Chicken Soup - Latin American Near Me - Kissimmee, Florida

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Upon entering we were promptly greeted and given our table number since this is the new and improved Pollo Tropical. Before my coworker and I even had our drinks filled at the drink station the "server" informed us her food was at the table. This was a little unnerving. I understand that the restaurant is newly open but I don't think that's good practice to leave a guest's food at a table that they haven't even been to yet. My coworker had to return to the counter when her order was incorrect because she wasn't given the correct number of shrimp. They quickly fixed it but it was a bit frustrating none the less. I will try this location again just because I really love the food and reevaluate. read more

Pollo Tropical - Thoroughly enjoyed the Tropichop with Shrimp white rice, black beans and everything else... yummy - Latin American Near Me - Kissimmee, Florida

Well. I ordered the Mango Habanero bbq platter. It didn't taste like Mango, it barely had any bbq sauce at all, chicken was dry, pork was a lump of fat, no meat at all. I ordered sauce on the side, it wasn't in my order. I am really disappointed. This was my 1st and last time here. read more

Pollo Tropical - This is the pork portion of my meal - Latin American Near Me - Kissimmee, Florida