I just ordered 4 meals on DoorDash, they came incorrect, the churrasco was burn out and dry with no flavor whatsoever so ever. Same the chicken and o the other 3 plates. Order husband sauce and pineapple sauce in the side, they recover arrived. read more

Pollo Tropical - You can see the extent of my churrasco steak. - Fast Food Near Me - Florida City, Florida

Two doors down from Chick fil a sits this little place. The name reminded me of breaking bad. So we decided to try it. Walked in at 2:45pm and had no line. Tables were a little messy and the bathroom Had no toilet paper. Food: basic and good. We all got beans and rice with chicken bowls. Loved the rice and beans and the chicken was so juicy. I do not like corn but that's my fault because it was in the picture. Happy we tried it. If you like chicken that you cooked on your grill at home this place is perfect! The only reason I gave3 stars was because of the tables and the toilet paper. read more

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I was very happy with my visit to this Pollo. The restaurant was very clean, with friendly efficient staff. I however would not recommend the chicken quesadilla wrap thing... but the tropi chop is always the way to go! read more

Pollo Tropical - Tropichop - Fast Food Near Me - Florida City, Florida

Cleaning! Outside areas are extremely dirty.Why are taking orders if you do not have ready the products and make clients loose time waiting.Parking lot is a mess,that's not a good welcome.Cook fresh and hot.Chef doing good good.Cashier very pro. Salon with tables not ready for use. read more

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The food was quite good! Fresh and hot. We were from out of town and had never heard of this restaurant but it was next door to our hotel. We enjoyed everything. The chicken, beans, fried plantains. All good! Service was quick, the restaurant was pretty empty but it was late. Recommend this restaurant. read more

We were just looking for quick deal, and the app gives you a free meal when you refer someone, so one of us referred the other. Additionally, we got 50 points just by signing up, which turned into two more free meals after we bought a platter of chicken haha. Speaking of the platter of chicken, I got the 1/2 mixed with yellow rice & beans and corn for $11.44. It felt like such a steal! I also tried a couple of their sauces and highly recommend mixing the cilantro garlic in with the rice. If you're looking for a nice pitstop on your way to the Everglades, this place will do the trick! P.S. there are massive lizards dominating the parking lot. read more

Pollo Tropical - Giant parking lot lizard - Fast Food Near Me - Florida City, Florida

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The restaurant was dirty, counters full of over spilled soup, the staff were rude and being my first time impatient. It was one of the most unpleasant experience in a restaurant. Food was slopped on a plate. Dirty dirt dirty. Never again. People be aware. read more

they got the wrong order and then when it came out, my chicken was straight charcoal off the grill

The food was great! Not much ambiance but the food made up for it. The service was fast from start to finish. It's a yes from me!

I've always liked Pollo Tropical. The food is generally fresh, healthy, and with a good little kick to the taste. The place is clean, but on the downside lacking in good service and personal pleasantness. I know, it's probably a dreary sort of nowhere job, but do they really have to act like it? I went for their Grilled Chicken Cuban which is just like their very good Cuban but substituting chicken for roast pork. The sliced ham, potato sticks, creamy mustard, and Cuban roll, however, are all there and each with a good pronounced taste. read more

Pollo Tropical - Fast Food Near Me - Florida City, Florida

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No beans. No steak. They won't let you substitute despite them not having items on the menu. Won't be coming back here. Skip it! read more

If your coming to this pollo beware of Natalie super bad attitude and called me stupid as I walked out thinking I didn't understand her. Worst customer service I've experienced with this employee. read more

Horrible service, after my order was taken I was told they didn't have the pineapple salsa. I asked for my money back another cashier went back and brought the container from the back. I'll never go back again! read more

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The food here is great! Ropa Viejo Tropichop was amazing. Service at the counter was terrible. Unfriendly girl at the register. Her name began with Six.... It was very busy but it was only backed up because she was sloooow. We love the food here so it would be nice if service matched the food. If you don't like your job, find a new one! Update! My husband went to see if our tostones were ready and another employee told him she didn't know if they were ready because she didn't work in the kitchen!! ‍!!! He asked her to please go check! She was still hesitant! How do you get your food in this place!! read more

I visited this place for the first time and had a good opinion of this place but in fact it turned out not to be very good, inside everything is so old it feels like the tables and chairs have not changed since the establishment, about the food I ordered it was rice salad and chicken the rice was a bit dry chicken I liked it and the salad was served with some kind of sour sauce which only spoiled it read more

This location is the WORST!!!!!! The wait is 25-45 minutes, just to order, in the drive through!!!!!!!!!! This is just ridiculous!!!!! I've been 28 minutes on line and still have not ordered!!!!!!! Unacceptable!!!!! What are these people doing???!!!! Because they're not working that's for sure!!!!!!!! So mad! I need to complain to corporate and get all these people fired! HIRE BETTER EMPLOYEES!!!!!!!!!! And I had to put 1 star n because it won't let me post... I would give it negative stars!!!!!... by the way it's 8 minutes later which is a total of 37 minutes and i'm at the window to be told to hold on! Wtf!!!!! If I wasn't sick and didn't need soup I would've been out of here 30 minutes ago! Should've went to Walgreens and got me a can of soup!!!!!!!! read more

Pollo Tropical - Fast Food Near Me - Florida City, Florida

TERRIBLE! If you and your family are driving up from the keys DO NOT waste your time and stop here! They allow you to order whatever you like only to tell you they don't have it! Owners really need to take a look at who they have managing this place. Staff is lazy and unfriendly. Uber driver showed up to pick up food and let us know that he hates picking up food from here. The staff was turning away customers only to be seen on their phones. Take a close look at the picture of the staff sitting at a booth on their phones, talking and laughing. Once again terrible place! read more

Pollo Tropical - Take a close look at the Manager and staff sitting in the booth on their phones! - Fast Food Near Me - Florida City, Florida

I miss the Pollo Tropical that was in Nashville for a brief moment. So I was hyped to visit this location. I went on my first night of arrival and had the pollo-pork tropichop on fries and it was YUUUUUMMMYYY. It didn't take more time than I was prepared to wait, and it brought me back to a happy past when that location wasn't an urgent care. There were folks there who were having disappointing experiences but I wasn't one. I went again 6 days later and there was a sign that indicated they realized that they had inadequate staff so they were only taking online orders and drive-through. A manager had mercy on me because I was walking behind the cars hoping to walk to the drive through. I ordered a chicken tropichop with all the fixins. It didn't have any flavor but I also didn't ask for sauce. I remember the chicken being more flavorful by itself, but I am not upset because I mentally deduct calories from an entree without much seasoning. I balanced it with an order of potato wedges. As I waited, I basked in the soothing palette of colors and realized there were 3 ceiling lamps of each of the 4 colors. The only sadness was that my daughter ordered corn, expecting the scrumptious corn pudding that we had in Nashville, and it was just boring ole kernels. Now that was clearly written on the menu, but we had hopes that it was incorrect. read more

This Pollo Tropical location on 1st Avenue in Florida City is a great place to stop for chicken and sides that are delicious and flavorful. They are worth the wait to get the food and sauces. I have had a really good experience coming here and the staff here works hard to get everything to you. read more

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Not sigma enough for me and has L rizz,they gave me burnt chicken and now they mad at me

If I can give this place negative I would. There's always an issue at this location. The service is bad. Cannot even get a thank you or have a good day. The food portions are always inconsistent. Yesterday I went to pick up my online order and they couldn't find it. Wasted 10 minutes of my time before double checking the only 2 orders on the counter and there it is! The cashier misread the receipt and wasted my damn time. I go today to pick up my online order and the damn lobby is closed?! Why accept online orders if you guys will never answer the phone to hand me the online orders and I have to make the very long line just to pick up my order that's ready? This location is absolute trash. read more

When walking in the register was closed even though and they couldn't take me order even we were five inches from each other. Which is fine enough on it's on but when a empty Restaurant is taking 25-30 minutes to make a simple meal you should never be expecting for a good outcome. I had ordered a kids meal with a drumstick and fries. My chicken came out hardly together, skin already broken and just looking unappealing. This is a business and it needs to not only respect the costumers but the food. If you want to waste 20 dollars on a meal cooked by a five year old this would be the place to go. I've worked in fast food and i understand that the hours are hard and that it's a lot of work but if you can't make chicken, don't apply for this job. read more

Pollo Tropical - Pollo Tropicals idea of a edible meal for a kid - Fast Food Near Me - Florida City, Florida

Went inside to eat a couple days ago. Staff was super friendly, food was good, and super clean. Never had been to a pollo tropical before but would definitely go again. read more

What it lacked in customer service was more than made up for in the flavor and variety of the chicken and sauces. Literally felt like I was eating at grandmas backyard bbq at the family reunion. The food is the truth!! No pics cus I devoured it. read more

Old rice, too much cilantro in garlic sauce, no mojo in pork. This place sums up why you should go to KFC.

We pick up food here on our way back to the Keys about once a month. EVERY SINGLE TIME they screw up our order. Literally 100% of the time. Do NOT go through the drive through. Order in the restaurant and then go through the bag before you leave. The food is ok, it's the workers that are no good. I guarantee they will screw up the order. Do not leave without checking your bag. read more

This is by far the best Pollo location in the area. Price are reasonable & food is always fresh. read more

Pollo Tropical - Churassco Tropichop with chimmichurri & cilantro garlic sauce. - Fast Food Near Me - Florida City, Florida

Photo says it all. These burnt pieces of pork were supposed to be pork chunks with black beans and rice. Want do you think? read more

Pollo Tropical - Fast Food Near Me - Florida City, Florida

First, the online ordering for pickup is absolutely useless, do not use it. Every single time I order online I always give them a 20 minute window to prepare my order which is always just a quarter chicken, and they never deliver on time, I always have to get in line and ask about my order. This time was extremely frustrating, I planned to eat here on my ONLY 30 minute lunch break on a day I was pulling a double. I ordered 40 MINUTES before my break because it was important I get my order online to avoid me having to stuff all that food down in a short amount of time. I get there and I don't see my food in the pickup shelf. Like always, I had to wait in line to tell them about my order, the kids at the counter basically said yes we know you ordered online and gave us almost an hour to prepare it but we're still going to make you stand there like an idiot for 10 more minutes while we prepare your order and yea we don't care you only have a 30 minute lunch break. They also have NOT ONCE given me the sauces I ask for, I always ask for fresh salsa, jalapeños and some random one I feel like trying but the lazy workers always just give me fresh salsa. The short manager in a green shirt is also not very hard working, she was in the back chatting and laughing it up with the coworkers all while failing to notice a 1 hour togo order has not been started. I do notice the big tall manager (looked Mexican) in a black shirt is always telling the workers to speed up and she just genuinely acts like she cares about the customers and wait times. I hate to contribute to the long drive thru line that goes into the street and blocks traffic, but this location simply does not give you any other choice. I miss when Myra was there, haven't seen her in a long time . Those were the days I would go almost every single day after work because the drive thru line was always empty and not backed up. I love the food and I sadly have no other choice, this company has contributed massively to my 30lb weight loss. Some of the reviews are correct, the rice is sometimes undercooked; however, I will not complain about that because I kinda like crunchy rice, that alone tell you how much it really takes to make me write a review like this. I guess for now, I just have to keep waiting.... and waiting until I find an alternative. read more

This places gives you horrible food.. and sloppy.. How and the world is my corn white instead of yellow.. And the RICE is under cooked and the chicken is burnt!!! read more

I did not expect a 5 star rating, but this was the most poorly managed restaurant. No Ice in drinks, no napkins, no salad dressing, no artificial sweetener for the tea. Food was nothing special and not work the price. Next time I go to the Keys, I will not be stopping here. read more

Just left this location, waited 30 minutes on the drive thru line just to be told there's a 40 minute wait for chicken. Every time I come to this location, before I order my 1st question is, "what are you out of today?" Always an issue, I'm done with this location. read more

Customer service is very lacking . I came in and asked about the lunch special and the person who happens to be the assistant manager said it ended at 4:00pm and it is currently 4:05 . I asked her if she would make an exception and she was short with me and just kept saying it is 4:05. I understood but just had to ask. She was short and gave me an attitude and her demeanor was confrontational . I was hungry so I brushed it off and ordered the half chicken . The food was dry and bland . I have eaten at other locations and was treated much better and the chicken tasted better and not dry as this specific location . Was disappointed . read more

Food is good but don't come here expecting fast service. We waited an hour for some orders. They also were out of many items

We ordered the grilled and crispy chicken cubano sandwiches and waited for over an hour for our sandwiches. The sandwiches were missing pickles and mustard sauce. For the amount of time we waited I would expect a full course meal not a sandwich that just needs to toasted. Also, the lady behind the counter was wearing air pods while working which made it difficult for her to hear the customers when they asked a question. Lastly, we went inside as we were traveling from key west to Fort Lauderdale and needed to use the restroom. However, it appeared the women's restroom had black mold in the crease of wall/ceiling joint and the handicapped door was not lined up making it hard to unlock the door. read more

What I normally love about PT is that it's a healthier option for fast food. It's cheap and it's basic food you can recognize--grilled chicken on the bone, rice, beans--basic, but hearty. HOWEVER, at this location, it seems they can hardly ever get your order right, and when they do, there's some other problem, like finding HAIR baked into the biscuit!! Calling to find some resolution or correction has always been in vain... their number is a hotline to an extended automated system that eventually leads to a central customer service rep that is very far removed to the location's manager and offers no help. This has not only been my experience on multiple occasions, I've witnessed angry customers complain about the same. I guess last night was our last time giving them another chance. read more

The food was good. The service was bad they had people coming in I guess from ordering online thinking they have the right to cut the line. We ordered 2 Tropi chops 1 of them had no rice. We waited about 25 minutes to get our food which was not all complete. I will not return. read more

I always see the sign for grilled chicken on my drive between the keys and Miami, and I'm always curious. Well, today I finally gave in and was pleasantly surprised! Boyfriend and I shared the trio platter (guava bbq ribs, rotisserie chicken, and pulled pork) as well as a TropiChop (think taco bowl over either rice, salad, mac & cheese, or mashed potatoes and gravy). It all came out to just under $20. Not the cheapest fast food, but definitely higher quality than other fast foods. Taste was good too. Chicken was juicy enough and well flavored. The beans and mac & cheese mix went really well, and I loved the crunch and taste of the little popcorn chicken bits. Portions are huge and neither of us cold finish our plate, which makes for a great lunch tomorrow. Would definitely come back! read more

I get the pulled pork with lettuce and rice with extra bbq sauce. It's amazing. The black beans and rice is good too.

This location is a hit or miss. Chicken is tasty but you may get undercooked rice or flavorless beans. Service is poor due to inexperienced staff. You must request your sauces on the spot because for delivery they always fail to include them (including your salad dressing). Go to another location if you really want good service. read more