The employees are rude and not very helpful. I came last night to try and get food from the drive-through after getting off of work and they told me that since they were closing in a half an hour that they hardly had anything left and if I wanted french fries they would be cold, the employee seemed as if he were just trying to get rid of customers instead of trying to make a sale. I told him if it was too much trouble I could just go somewhere else and so I did. I have also had a bad encounter with the same location before, I went through the drive-through and one of the employees never even gave me my credit card back I had to call and cancel my card and wait to get a new one by mail. Horrible customer service skills at this location. read more

Today we stopped at PT for a chicken family dinner. Today it was the best service (fast & accurate) that I've ever had. The chicken, mashed potatoes with gravy (aside), and Caesar salad were perfectly cooked. Today 5star. Stephen took my order- quick & precise. The head gal at the delivery table checked for accuracy and provided grilled onions (no charge) & sauces as requested. I was amazed. Having an older seasoned staff is the difference. We have frequented PT for years & younger staff frequently made omissions or errors (no gravy?!!), improper sauces, too many croutons, and slow service. I stopped shopping HERE for dinner. Most likely management read my complaints as well as other's dissatisfied clientele. A $20 dinner here beats any Publix or Costco chicken special. The tastes of the marinated and grilled chicken is superior. read more

Pollo Tropical - Street view - Latin American Near Me - Cape Coral, Florida

Why can't the drive thru ever get our order right? Tonight we ordered a large chicken tropichop with brown rice, onions, tomatoes, peppers, black beans and lettuce. What we got was a small one with white rice, no onions. We caught the small on the receipt and they rectified it. But why oh why can't they get it right? Still had the white rice and missing veggies. I give up! I think they need a quality control person to check the orders. We also ordered a family dinner and that was okay. It's a pity bc we used to take home pollo once a week, now we hardly do. read more

We ordered online for pickup. The menu has so much to choose from. I love the tropichop bowls with chicken, avocado and rice. My favorite thing is the cilantro garlic dressing/sauce. It was warm and ready when I got there! The plantain cheese nuggets are delicious too. read more

Cape Coral Pollo on 4/18/2025, 7:45pm. I went through drive thru and when I got home my half a chicken was so dry, it looked like it spent a year in the Sahara, the rice was a giant clump of nastiness and the black beans taste and looked like dish soap. If I was a starving on a deserted island and I threw this dry chicken and rice into the ocean it would dry up the ocean and I'd be able to walk home. Last time going to this pollo. read more

Always fresh and delicious. Quality is always consistent. Rewards are worthwhile. Their sauces are such a tasty addition to the meals. Love that you can see the food being freshly prepared read more

Good evening, I came to eat a little while ago. The food was super good, but with the noise and laughter at that moment, I could barely enjoy my food. They were in the kitchen and the noise could be felt in the dining room. What's the point of having good quality food if your workers are uneducated? July 22, 9:49 pm read more

YALL BETTER COUNT YALL MF DAYS BC IM SUING FOR EVERYTHING YALL GOT... im playin but dam it's usually really good but this time my girl got this str8 from the fridge ahh chicken. Pretty disappointed and I will be crying myself to sleep for the next couple weeks... thank you for nothing;( read more

Pollo Tropical - Raw ahh "crispy" chicken - Latin American Near Me - Cape Coral, Florida

PT #10122 15298 N Dale Mabry Highway Tampa, FL 3 3 6 1 8 33618 this restaurant is one of the worst I have visited in a long time. we went through the drive-through and were required to pull forward because they did not have fries at lunchtime but time we got our lunch. The order was completely wrong and my wife had to go inside to get it corrected, but in the meantime, another person came out and provided a different order and I asked her to notify my wife inside that it was rectified after about 10 minutes. I had to go inside and my wife was still standing there while they were going to make her another meal because the drive-through person never told her that she had already provided the meal . The food was cold and lacked any flavor to include any sauces. O read more

I now remember why I don't go to Pollo Tropical. I know the food served rarely looks like what is advertised. But come on...my tropichop looks like it was thrown together. It didn't look appetizing and not to mention the avocado was firm that I needed a knife to cut it. The chicken was charred and not grilled. The rice was not fluffy but moist and dense that stuck together like a mushy mess. read more

Pollo Tropical - What I got - Latin American Near Me - Cape Coral, Florida

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This location always has fresh food cooking throughout the day! Order is always accurate! But don't come after 9ish at night because they run out of food hella quick and most of the time they won't cook fresh food for the drive thru line lol read more

I have gone to this same restaurant twice since my prior experiences with bad service and I am happy to say that they have turns things around. The food has always been good. I would even say great. And the restaurant has been clean every time I've been there. I am very happy that they have improved their service to the quality and level of the food they serve. I will start using them more and I would definitely recommend. read more

We picked up lunch at the drive thru during the weekend. The line was pretty long, but it was worth it for high-quality fast food. I tried the original Cuban sandwich. I was weary since I've only had chicken entrees at Pollo Tropical. But I was so happy I tried it. The pork was tender and the sandwich was so flavorful. I'm not a huge fan of most types of pickles and mustard but they worked well in this sandwich. Nothing was overpowering. We also ordered a grilled chicken strip kids meal. You get a lot of great food for $4.99! In addition to a seasoned chicken breast cut into strips, it came with a side--French fries--apple juice, and a chocolate cookie. The chicken was juicy and tender. The cookie was delicious and reminded me of a brownie. One of my children prefers crispy chicken strips, so I hope to see that on the menu in the future. All in all, you can't go wrong at pollo tropical. Highly recommend. read more

First time here, I ordered on the app & it was ready to go when I got there! I had the Crispy Chicken Avocado Cilantro TropiChop® bowl & it was so delish! Will definitely be back! read more

Haven't had a bad meal here yet. Tried their new original Cuban pressed sandwiches, it was good I would get again. They also have tostones again for a limited time! Needs more salt but was great with the garlic cilantro dip. Fairly priced for the amount of food you get! This could be 2 meals for me. All of this costed $13 sandwich, beans and rice, fountain drink and tostones. They were busy and can be hard to order at times I suggest ordering online ahead of time. read more

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Very disappointing with dis ceviche plate, was super hungry and literally had 2 shrimp on the plate, I also purchased the ala carte, that had 4 shrimp, I was like wtf, I normally enjoy Pollo especially da pork dishes, neva again, would've gave zero stars if possible, super disappointed read more

Pollo Tropical - 1 out of 2 shrimp , I get bigger shrimp wen I buy bait ....straight up junk !!! - Latin American Near Me - Cape Coral, Florida

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I can't believe it took over a year for a reply to food poisoning, confirmed at Lee health

The chicken was burnt! Very small portions. My food was ok. I ordered a bowl. My husband ordered a meal and his chicken was very dry.

I ordered to pick it up on the shelf and they didnt even put the orders on the shelf . Last time i ordered they finally put the sauces i ordered but this time they didnt. I also ordered the churrasco steak with two sides and i got beans and caesar salad and guess what? NO SALAD i know they are stressed but are you serious and the photo of the dish on the website is SOOOO different . im not mad im just disappointed. i love the food from here but oh my god.... read more

Pollo Tropical - Latin American Near Me - Cape Coral, Florida

The wait was ridiculous. They messed up my orders and when I had to get a refund the manager had to get on the phone w/ someone to instruct her how to process the refund. While doing so customers behind me walked out. Upon receiving the order the steak meal did not have chimichurri, the order that was refunded was in the bag, and the food was just mediocre at best. I would not recommend at all! The place was freezing as well. read more

Mass confusion in parking lot. Order taker did not speak or understand English well, so took to long to order. $5 for a side of plantains ripe off. Order taken, got to window and was asked to park for a 1/2 chicken meal, did not know I was at McDonald's, and that explained why the parking lot was a mess, nowhere to park for all those people already waiting. Restaurant not staffed for Friday evening dinner hour! All staff not wearing hair restraints. Small chickens, rice and beans not equal portions, take out container broken, no napkins or utensils! Horrible experience read more

Waited at the drive through for 10 minutes and nobody answered. Pulled up to the window and still lots of people working but not body helping. Go inside and no one helps. I do not know what is going on and I have no idea how this place is in business. Update: I finally got service from Kaya. I don't understand what any other person is doing there. read more

Sevice is trash & they act like they cant answer the damn phones! Cant even order ahead unless you have a credit card ! Its stupid annoying

Drive thru ladies were rude, prejudiced and flat out disrespectful Food was subpar. No manager in sight. About 6ish pm. I can describe the individuals. They didn't care. Horrible Foo read more

This place is delicious. Get the chicken family meal and you'll have enough for not one but multiple meals for $15-20. Whatever they use to marinate the chicken is bomb. I tried the Mac and cheese for the first time and it was great. Also my dog really enjoyed the chicken. Just yummy food and inexpensive. read more

they always have no chicken or beans every time i come here and there not even close it 9 and they close at 11 read more

We went for lunch because we saw the advertising in tv for the churrasco steak bowl, it didn't look like the comercial, we didn't get the 8 pieces of avocado , just one, we complained and then they gave us in a bowl 2 pieces,the beans+corn were underneath and it was very small amount. The meat didn't look like the photos or comercial, and it was hard !! And small pieces.the taste was ok. A lot of people was complaining there for different reasons. Never come back there!!!!! read more

I called ahead of time to ensure that they had Apple Pay before I came because my wife had my wallet in her car. A woman told me yes they do. When I got to the restaurant, there was a long line outside and inside. It was definitely a busy Friday night. When I finally got up to the counter, I placed my order and then tried paying with Apple Pay. The gentleman said sorry sir it doesn't except Apple Pay. As you can imagine I was a bit irritated. I drove To where my wife's car was parked, got my wallet and came back. The young man who had helped me before, Shawn, was very kind and genuinely felt bad. He surprised my little girl and I with a couple of cookies that we hadn't ordered. The food was delicious, the place was clean, and we appreciated Shawn's kind act. read more

Pollo Tropical - Latin American Near Me - Cape Coral, Florida

Great flavors love there meats I drive 30 minutes just to eat the food and I don't feel all full or nasty feeling in my stomach afterwards great Place to go read more

Pollo Tropical... I did the drive thru this time. Plus I was later.... I order the family meal for 4...$13 bucks. This time around the chicken was not so good... Small and a bit dry. Not up to the usual good standards read more

Pollo Tropical - Latin American Near Me - Cape Coral, Florida

Horrible! No sauces out anymore? Okay fine. No sauce cups so I can't even get any sauces! Inexcusable. They also took out the drink machine. Won't be coming back. read more

Found this piece of plastic in my dinner. Luckily my child didn't eat it! I'm done with this place!

AWFUL SERVICE! it's sad because the food is not bad but we ordered online, and it took 30 min for a worker to give us our food which had been sitting on their side of the counter the entire time! we were completely ignored when we tried to show our order. then finally someone looks at it and didn't do anything about it. it wasn't until I was very upset and they noticed it had been sitting there the whole time! what a lack of customer service. everyone there is doing the bare minimum. Who runs this location ?! it's terrible !! read more

PHENOMENAL. I struggle to believe this is fast food. I would move to Florida just so I could have Pollo Tropical ev-er-y DAY! We got a mega-carryout the day before Christmas to last us while the world shut down, and I even ended up taking a container of chicken and rice on the plane home with me! It's good. So good. I don't even know if I can write a coherent review, because all I keep thinking about is my tropichop with chicken and jalapeños and yellow rice with veggies and salad and beans and that condiment bar where I loaded up 100 containers of more jalapeños and the best salsa I've ever had and.... no, no I can't write a review. Just go and eat it all for me! read more

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Wil not return - the food was a disappointment the servers were ok the place a bit dirty

Poor customer service. Food sat in warming tray for 25 minutes plus because counter help does not understand English or did want to help. Small serving cold by the time we tried to eat the meal read more

Food is great, service is horrible. Waited in a 30 minute line to order. Don't come here if you need to be in and out. Management seems out of order or something, no reason it should take this long to take people's order read more

Every time I order here they forgot sauces silverware and straws. Very disappointing. Going back to chipotle.

The food is very good here, but their drive thru service is getting poor. Today, I ordered, among other things, a large white rice and a large black beans. I got a small black beans. I ordered a large boiled garlic yuca and got a small fried yuca. The one item out of my large order that I was craving was the garlic yuca. I tried to call several times but kept getting voice mails. I had sat in an extremely long drive thru line on the phone trying to talk to someone about buying the dinner for the deputy in the drive thru in front of me, but nobody ever answered the damn phone. When I got up to the order box, by the time anyone helped me and I could tell them I wanted to pay for the deputy's meal, the deputy was done paying. This place seems to be going downhill quickly lately. Maybe under new management or something. Who knows. But for the price of their food, I want my order correct. read more

hottest food I've gotten delivered via Uber Eats thanks guys ‍ Definitely was not expecting that . read more

Pollo Tropical - Create Your Own TropiChop Bowl - Latin American Near Me - Cape Coral, Florida