I absolutely love The Nail Room, and refuse to go elsewhere for my nails! Amber and Megan are…read moreamazing, always have great recommendations, and they really take their time and pay attention to the details. Megan's knowledge of colour is encyclopedic, and I really respect how they make it a priority to stay on top of new trends and techniques. Their new space is intimate, bright, and welcoming. Strongly recommend!

Ok. Nice location and decor. Massage not that good, but it was a relaxing setting. I will try here…read moreagain in the future. It may have just been an off day. They were prompt with my appointment a few weeks ago.

I rarely leave negative reviews, but I feel this situation deserves to be shared as a form of…read morefeedback. I scheduled a last-minute massage after dealing with a severe knot in my neck that was causing headaches. I was genuinely looking forward to this appointment more than any massage I've ever booked. I even excitedly arrived 15 minutes early and proceeded to show the front desk my confirmation text to check in. Unfortunately, they could not locate my appointment in their system and had no idea why. I was told there must have been a double booking because another client had also scheduled the same time slot. I received a brief apology and was simply sent on my way. To drive there, show a confirmed appointment, and still be turned away with no solution or compensation was extremely disappointing. The error was theirs, yet nothing was offered -- not a discount, not a reschedule priority, not even a small gesture like a gift card. I feel like good customer service isn't about being perfect -- it's about how a business handles a mistake. In this case, they did nothing, and that's why I won't be returning.

Bree was wonderful and gave me just what I asked for. My first full set ever and she made me feel…read morevery comfortable and did a great job. Educated me about the process throughout and was very warm and friendly. Location so convenient with off street parking and right next to on ramp back to hop on Interstate 64. I will definitely be a return customer!

From the owner: Our business specializes in making every client feel beautiful. We are always up to date on the…read morenewest methods and trends. Come in today and try the newest Polygel system. A hybrid between gel and acrylic. Stronger and lighter then both. Our business also specializes in all aspects of nail art.

Amanda did an amazing job with my mani/pedi. I was welcomed as soon as I walked in and made to feel…read morespecial through the whole process. My nails look amazing and I will definitely be a regular customer from now on.

Awesome staff and my nails were perfect! Easy location ! They also have their colors in color…read morepalettes which make it super easy to pick what colors you want. You can also show them a picture of the nails you want!

Pooped in after work for a deluxe pedicure and dip on my nails. First of all, one of the best…read morepedicures I've ever had! That leg/foot massage was fantastic after a day of work. Cherry did an amazing job on my nails! She took her time and made sure everything was even and looked exactly how I wanted. I only waited 15 mins or so as a walk in. Clean environment. Parking is slightly limited but I think there's the option for side parking also. 10/10!!! This is officially my new nail place!

Very nice nail salon! Professional, experienced and client friendly! Beautiful nails and the best…read morepedicures anywhere! Give them a try. I wouldn't go elsewhere!

Did a great job trimming my long hair! Also had a great pedicure! Highly recommended this…read moreestablishment

Love this place. Everyone here is so sweet and nice. I recommend Sarah. Doesn't take long to get…read morefinished. Small place but the location is a little tricky because you can easily miss it if you're not looking.

I'm one step closer to normalcy today! Tiffany blue nails are perfect for spring courtesy of Luxury…read moreNails and Spa. They do such a thorough job. I had an hour long wait with an appointment, but they do such a great job, it is worth it in the end. My nails look fabulous!

Don't try to book an appointment here and expect them to keep it or not rush you to get the next…read moreperson my cousin and I drive hour and half to get there and we always book appointments one visit they told us they couldn't do certain things to our nails because of the length but we literally had the same thing done the week before with the same length they just wanted to rush us out then the last time we booked three weeks in advance with Kim and apparently she was double or triple booked pretty much called us liars so they tried to pawn us off on someone else so we will not return to this salon they rush and don't do the things you ask I don't suggest this nail salon if you want the things you ask for and don't want to be rushed out the chair

I've seen some bad reviews here and don't understand it. I've maybe had a little wait a couple…read moretimes but that's because they were so busy. I consider that is an indication of good work. I don't do manicures (don't like people messing with my fingernails) but Erin is the best person I've had to do my pedicures of any place I've gone To. I've never had a time that my toenails didn't look good when she finished and the polish has always lasted ( I go about every 6-7 weeks). And as far as those who work there, I've never interacted with the males who mostly do fingernails, but one couldn't ask for nicer ladies

Cannot do black gel polish. I went back to this salon 3 times before I finally gave up. I'm not…read moresure if the tech's don't know how to cure the nails or if their polish is bad.

Last minute appointment- lovely natural nails at the end. Fast, friendly, and effective with my…read morenatural nails. They were super flexible with partner coming in for walk in pedicure while I had manicure previously scheduled. Beautiful shaping of previously unshaped nails. Will definitely be back for mani/pedi and will take visiting family wiener they have time!

The worst nails I've ever had done. Do not recommend and will not be going back…read more Appointment was rushed. Nails thick and clumpy.

It's alright. I…read morecame to just get a quick pedicure with Some family members. The wait takes forever!!! It's not bad. The staff is nice, but the place is so old and smells just like the bad chemicals. But then again, what can you expect. It's a subpar mall. My big complaint is the price. It's 30$ for a pedicure!that's a lot of money & they don't even do that much. I'd say, only come here if you absolutely need to! 'It's just 'okay'.

I hate to give a small business a bad, bad review because I know how consequential these are but,…read moreunfortunately, our experience here warrants it. I got the worst manicure of my life here - seriously! The lady acted like she was in a huge hurry for no reason and my nails don't look any better than when I went in. It was honestly a subpar job. Worse than that, my wife asked for a gel nails set. The owner said they did that but once the tech started working he put an acrylic nail type on. When my wife corrected him about this he literally berated her several times that it was her fault and that she "needed to be more clear". SERIOUSLY?! The tech said this several more times as though it was the customer's fault and not that he misheard although he had just started applying the new, wrong set when she spoke up to ask him about it. We will not be returning to this salon again. The place was nice looking and the prices were fair but the customer experience was SO bad that we will not return here.