Ok. Nice location and decor. Massage not that good, but it was a relaxing setting. I will try here…read moreagain in the future. It may have just been an off day. They were prompt with my appointment a few weeks ago.

I rarely leave negative reviews, but I feel this situation deserves to be shared as a form of…read morefeedback. I scheduled a last-minute massage after dealing with a severe knot in my neck that was causing headaches. I was genuinely looking forward to this appointment more than any massage I've ever booked. I even excitedly arrived 15 minutes early and proceeded to show the front desk my confirmation text to check in. Unfortunately, they could not locate my appointment in their system and had no idea why. I was told there must have been a double booking because another client had also scheduled the same time slot. I received a brief apology and was simply sent on my way. To drive there, show a confirmed appointment, and still be turned away with no solution or compensation was extremely disappointing. The error was theirs, yet nothing was offered -- not a discount, not a reschedule priority, not even a small gesture like a gift card. I feel like good customer service isn't about being perfect -- it's about how a business handles a mistake. In this case, they did nothing, and that's why I won't be returning.

Mary was heaven sent. Her table manner was nothing short of delightful. Received a service for the…read more1st time and was a bit hesitant, but I left very satisfied. I usually travel out town for special services, however now Mary's my girl. Thanks Mary for being gentle.

Went in for a lash fill and she did an awesome job!! A lot of lash artists won't fill others' work…read morebut she did and she really did an amazing job on my lashes. One of my favorite sets so far. She's super nice and her room is so cute.

Ken is the best hair stylist I have ever had!! I have experienced hair stylist who were very good,…read morebut Ken is the best of all!! The conversation is always interesting and I find him to be kind and thoughtful! His hair washing technique is awesome. I have been coming to Ken for over 3 years and will continue to see him because he is the very best!! Thank you Ken for your wonderful service!!

I went in and all i asked was for my peek a boo highlights to be covered up. Instead this old man…read morewith grey beard dyed my whole head and put run highlights. Which is not what i wanted at all. Then he chathed me $185. I will never return. Not only that he scrubbed my head so hard that i thought my scalp was gonna bleed. I was not late but apparently his next apt was much more important than i was. Believe me if i could request a refund i would. It was everything i did not want! So disappointed.

I found Rosemarie's spa and makeup service while searching online for someone to do my wedding…read moremakeup. There aren't a lot of professional makeup artists in Charleston that show their portfolio so I was nervous on whom to choose. When I came across Rosemarie I was impressed that she had her own spa as a licensed esthetician and her portfolio pictures showed women with a "no makeup" classy look. I booked her to do my makeup on my wedding day and the day after since we were getting pictures on both days. She replicated the look on both days perfectly. The look she created for me was perfect and looked amazing in person and in pictures. I highly recommend her!

I changed my original review. She cancelled my appointment with no notice, after hearing I did not…read morelike my makeover and thought it was pricey. I drove a long way for the appointment, then basically got kicked out of her office. She told me she can't work with me as a client because I was not happy. The facial was great, but not the makeover. And I am much happier without drama!

This place is a little gem Hidden in Kanawha City . The…read moreoutside looks like normal building but it's really an oasis in the making . I have not tried all the services but the ones I have tried have been great . They offer everything from manicures to micro blading . The one complaint I was when they were running 45 min behind and didn't tell me . I let them know they should inform clients when that happens . The following times I have been there they call Or tell me when they are running behind or when they can take me earlier . You can get your hair done there and spray tans, facials and massages . I love that they run specials . They offer water to their customers and have ample parking . It's easy to check out when your done and there is a room to relax while your waiting . This room is a lounge and separate from the rest of the service rooms . I hope this business stays in business and they continue to grow . So glad I found this place . I highly recommend Brie for manicures/pedicures and Erica for massages and facials .

I haven been going to Serendipity Spa and Salon for about 8 years, mostly for regular hair cuts…read morethat keep me looking my best on TV! Recently I have started getting pedicures as I am diabetic with neuropathy in my feet! It's important to keep my feet healthy!!! The staff here is friendly and professional! The owners are kind and community minded! It's a nice relaxing atmosphere at a very convenient location! I highly recommend!!!

Let me start with saying ROXANA is an AMAZING esthetician!!! She is kind, caring and super gentle…read moreon the face. ***BEST SELF-CARE EVER*** I came in town to visit family and was told to go see her for a facial. LOVED every minute of it. Her skills and experience shows in her work. If you want to have the best skincare treatment go see her. She also provides different services such as Eyebrow tint, and permanent makeup. Call her for a free consultation.

From the owner: Acne Treatment, Anti-aging Treatment, chemical Peels, Eye treatment, Eyebrows Services (tattoo),…read moreEyelash Treatment, Facial Massages, Facial Treatment, LED Light Treatment, Lip Treatment (Lip Tattoo), Facial Mask Treatment, Microdermabrasion Treatment, Pore Cleansing Treatment, Eyebrow Tint, Brightening Treatment, Skin Extractions, Wrinkle Treatment, Lash Lift, and Lash Tint, Dermaplaning.