Ok. Nice location and decor. Massage not that good, but it was a relaxing setting. I will try here…read moreagain in the future. It may have just been an off day. They were prompt with my appointment a few weeks ago.

I rarely leave negative reviews, but I feel this situation deserves to be shared as a form of…read morefeedback. I scheduled a last-minute massage after dealing with a severe knot in my neck that was causing headaches. I was genuinely looking forward to this appointment more than any massage I've ever booked. I even excitedly arrived 15 minutes early and proceeded to show the front desk my confirmation text to check in. Unfortunately, they could not locate my appointment in their system and had no idea why. I was told there must have been a double booking because another client had also scheduled the same time slot. I received a brief apology and was simply sent on my way. To drive there, show a confirmed appointment, and still be turned away with no solution or compensation was extremely disappointing. The error was theirs, yet nothing was offered -- not a discount, not a reschedule priority, not even a small gesture like a gift card. I feel like good customer service isn't about being perfect -- it's about how a business handles a mistake. In this case, they did nothing, and that's why I won't be returning.

Pooped in after work for a deluxe pedicure and dip on my nails. First of all, one of the best…read morepedicures I've ever had! That leg/foot massage was fantastic after a day of work. Cherry did an amazing job on my nails! She took her time and made sure everything was even and looked exactly how I wanted. I only waited 15 mins or so as a walk in. Clean environment. Parking is slightly limited but I think there's the option for side parking also. 10/10!!! This is officially my new nail place!

Very nice nail salon! Professional, experienced and client friendly! Beautiful nails and the best…read morepedicures anywhere! Give them a try. I wouldn't go elsewhere!

Mary was heaven sent. Her table manner was nothing short of delightful. Received a service for the…read more1st time and was a bit hesitant, but I left very satisfied. I usually travel out town for special services, however now Mary's my girl. Thanks Mary for being gentle.

Went in for a lash fill and she did an awesome job!! A lot of lash artists won't fill others' work…read morebut she did and she really did an amazing job on my lashes. One of my favorite sets so far. She's super nice and her room is so cute.

I found Rosemarie's spa and makeup service while searching online for someone to do my wedding…read moremakeup. There aren't a lot of professional makeup artists in Charleston that show their portfolio so I was nervous on whom to choose. When I came across Rosemarie I was impressed that she had her own spa as a licensed esthetician and her portfolio pictures showed women with a "no makeup" classy look. I booked her to do my makeup on my wedding day and the day after since we were getting pictures on both days. She replicated the look on both days perfectly. The look she created for me was perfect and looked amazing in person and in pictures. I highly recommend her!

I changed my original review. She cancelled my appointment with no notice, after hearing I did not…read morelike my makeover and thought it was pricey. I drove a long way for the appointment, then basically got kicked out of her office. She told me she can't work with me as a client because I was not happy. The facial was great, but not the makeover. And I am much happier without drama!

This place is a little gem Hidden in Kanawha City . The…read moreoutside looks like normal building but it's really an oasis in the making . I have not tried all the services but the ones I have tried have been great . They offer everything from manicures to micro blading . The one complaint I was when they were running 45 min behind and didn't tell me . I let them know they should inform clients when that happens . The following times I have been there they call Or tell me when they are running behind or when they can take me earlier . You can get your hair done there and spray tans, facials and massages . I love that they run specials . They offer water to their customers and have ample parking . It's easy to check out when your done and there is a room to relax while your waiting . This room is a lounge and separate from the rest of the service rooms . I hope this business stays in business and they continue to grow . So glad I found this place . I highly recommend Brie for manicures/pedicures and Erica for massages and facials .

I haven been going to Serendipity Spa and Salon for about 8 years, mostly for regular hair cuts…read morethat keep me looking my best on TV! Recently I have started getting pedicures as I am diabetic with neuropathy in my feet! It's important to keep my feet healthy!!! The staff here is friendly and professional! The owners are kind and community minded! It's a nice relaxing atmosphere at a very convenient location! I highly recommend!!!

My experience was a disaster to say the least. As I walked into the salon Michael was drinking…read moreliquor with another customer... he continued to do this through out my appointment. I didn't want my hair cut but he insisted, didn't put any products on my hair after washing it, and well the pictures speak for themselves regarding the color job. I had asked for heavy highlights all over my head (which I usually get from a different salon) because my roots were growing out. It didn't end well but I did get a refund. I'm not quite cute how he has a cosmetology license. Michael was a great person just horrible at dying hair.

I had moved to Charleston some time ago from another state where I had taken for granted having…read moreaccess to very advanced and technical stylists. After four years here in WV, I was still having trouble finding a stylist that can cut technical and fashion-forward hair. Then I met Michael. Michael looks like a combination of Edward Scissorhands with a waistcoat and some steampunk vibes going on. His energy can be described as lively and friendly and you immediately know, this guy knows what he is doing and he is an artist! He has multiple locations, and I sat in an antique barber chair on the Quarrier St. location. I had wanted a modern shag cut with a specific fringe and had a picture. He knew exactly how to make it happen and watching him cut hair is nothing short of magic! As he made his way around my head, cutting, swishing and thinning, I could tell he was sculpting something good out of something drab. ( He even had me turn my head upside down for him to balance the cut!) I have to mention he has his OWN private label hair products and they smell AMAZING. (I recommend the honey shampoo/conditioner) I couldn't be happier with my hair, and that is no easy feat as I am a picky little brat. Charleston is lucky to have him for those of us who want rock-star hair, or a precision pixie he is the guy! This man is a trained Barber/ Stylist combo, so when you find that, you better not let go. He has trained in London and LA and it shows. His haircuts feel tailored just for you. I left today feeling cute, like Joan Jett mixed with a little Carol Brady.