I don't even know where to start with this practice. Most of the staff that Dr Polio has needs to fired, does that sum it up? He is a decent GI doctor, however, his staff makes him lose any credibility he may have. From the check in receptionist all the way to billing department, there are major problems here. I have continued to receive bills from this office all because they will not update my record to reflect the correct referring provider.
If that isn't enough, after having an ultrasound done the medical asst insisted that they had not received results almost a week later when the facility assured me that they were completed and faxed the same day I had it done.
The final nail in the coffin occurred when I found out I was expecting and a physician asst by the name of Stephanie asked rather callously,"So you are going to keep the baby?!" Someone should re coach every single member of this staff on the correct way to run a medical practice. I'm so glad I don't go there any longer. I would not recommend him. read more