Trying again with the outpatient day program. We have been very frustrated with the lack of follow…read morethrough on promises of post discharge care and follow up. Our grandson was a patient at HFSC a little over a year ago, discharged with promises of follow up and NOTHING. He has been hospitalized three more times for the same challenges, never again accepted at HFSC and the outpatient day program which has been promised, then slow rolled with delay excuses which made little sense and now after an 8 week wait that was supposed to be 3 we shall see how it will go. His challenges far exceed a clipboard and stickers for treatment but that's all he's gotten so far.

I was referred to this practice for psychological testing and unfortunately had a very frustrating…read moreexperience. My referral was sent several weeks ago, and after being told it was waiting for a doctor's review, I did not receive a decision for another three weeks. When I was finally contacted, I was informed that the referral had been denied because the testing was considered not medically necessary. While I understand that not every referral will be accepted, my biggest concern was communication. It was extremely difficult to get in contact with anyone by phone, and I spent a significant amount of time trying to reach the office for updates. The long wait times and lack of communication added unnecessary stress during an already difficult process. If you are considering this practice, be aware that you may experience delays in receiving updates and may have difficulty reaching staff by phone.

Let me begin by saying I just moved to Middletown about 5 years ago. I came from the Danbury area…read moreand I have been trying to find a new PCP ever since. I saw 2 different providers and needless to say I was not at all happy with the care I received. So the search continued... I had my first appointment with Dr. Marie Monticciolo in Rocky Hill yesterday. I felt that I needed to complete a review for the entire process, start to finish. From the time I called to schedule my appointment until the time I scheduled my next appointment was completely fabulous!! The staff at the desk were SO friendly. Dr. Marie Monticciolo also was so friendly... and knowledgeable...and thorough! She took me into her office first, and went through all of my active diagnoses and medications... then took me across the hall to the exam room and did a full assessment. I needed to make a follow up appointment per her request for something she was concerned about. She gave me some papers I'd need from her to have a few things done like blood work, and I was on my way!! The appointment took about an hour and I sincerely feel positive! She made me extremely comfortable and listened to!! I would highly recommend her to anyone whose looking for a PCP. A+ from office staff to Dr. Marie Monticciolo !!! Thank you all so much!!I finally found a new doctor!!!!

Marie Monticciolo, MD has been my primary care physician for several years. Both her and her…read morehusband (Richard Monticciolo, MD) run an internal medicine practice where one on one patient care is not seen as an inconvenience but as an integral part of their treatment philosophy. Prior to initiating treatment with Dr. Monticciolo, I was treated with several physicians through Hartford Medical Group. However, I was finding it increasingly hard to get an appointment, and once I did I found that I spent longer in the waiting room than actually having a consult with my physician. Many times I was not even seen by an M.D. but his or her PA. Regardless of who saw me, half the appointment was spent reviewing my medical history before getting to why I was actually there. I felt that I was a co-pay and not a patient and upon that realization I knew it was time for a change. Since I have begun to see Dr. Monticciolo, I have ALWAYS been treated by her. The practice is small (just her and her husband) and there is not a lot of frills to their office. You will not find your medical records stored electronically or fancy diagnostic tools, but what you will find is a doctor that knows her patients, is willing to talk (yes - talk) with them in her office before the examination, and refer you to another physician if she feels it is necessary. My medical records may be handwritten but I know that they have all been meticulously written by Dr. Monticciolo who - from the routine wellness visit to more serious matters - will give me sound medical advice and excellent patient care.

I chose velocity because it was close to my home and family members had had good experiences there…read more Upon entering the receptionist was very nice. The wait was not long.. we were brought into the room and the young lady proceeded to take my blood pressure with an automatic blood pressure machine. I explained to her that I have a problem with those because they push up too high and it bulges the veins in my hand, and I have a tendency for bleeding under the skin in my hand because the veins pop so if it goes too high, we need to see another option. So she wasn't happy after a few times and my veins were swelling so I told her please stop and she said well then she'll have to take it manually and I said that's fine thank you. Next, I wait a couple minutes and a lady comes in. She doesn't take my blood pressure. She doesn't check my temperature. She doesn't check anything. And she says what what can I do for you. So I tell her that over the last couple weeks I've been very sick. I had a virus with a lot of coughing and everything and now I'm sick again and that I have very bad pains in the back of my right lung so she said so what can we do for you. So I tell her that I would like something maybe a medicine for my nebulizer and I'm spitting up green and yellow and I really feel like I don't know what's going on, but I really feel like the pain is so bad in my back, I need a chest x-ray to find out just what the pain is from. So she checks the back with the stethoscope and says I don't hear anything so your lungs are clear. So I tell her I'm having trouble breathing. I'm coughing a lot and I'm really concerned about that and also something is just not right because I can't seem to get well. She says well there's nothing wrong with your lungs. It's clear so I'm not giving you a xray. She walks out comes back with a prescription saying she's gonna give me a low-dose albuterol for nebulizer some prescription for cough syrup and a prescription for anabiotic azithromycin. So I asked her is that anabiotic OK to take with a heart problem because I've had other antibiotics that have upset my heart as I have a fib and a couple other issues. So she tells me that all antibiotics are safe with all heart problems and if I have a problem with that I can call my doctor and ask him. And she leaves the room when I pick up the prescriptions the two cough syrups that she prescribed were $60 and $80 respectively and my insurance doesn't cover them. My grandson was with me the whole time shaking his head. He said they have never seen her before. They have always seen a male doctor. A couple days later my grandson takes his wife to same place thinking their regular person will be there. She ended up with the same person as me with a very similar experience. She can do her own review but two days later she goes to UConn ER and was tested for Covid and the flue had chest X-rays and intravenous for dehydration. Also a different protocol. She tested positive for flu. Since we live in the same house I am assuming I would have tested the same if I were tested. I am 71 with comobilities and can say this is not the place to go if you really need help. I would also like to suggest that this person that saw both myself and my grand daughter go back to school and be retrained or maybe she is the wrong line of work or maybe she had a bad week. I don't know but neither of us will be returning.

I had an emergency and this was the only place open within the area. I echo the same safety…read moreconcerns as some of the other reviewers. Upon entering, the sanitizer was facing the receptionist behind the glass. None for the patients. We are sharing clipboards and pens, without having hand sanitizer available to us-nor was any of it wiped down in between. That's my first concern. My second concern was the fact that I HAD to pay up front, without being able to submit to the insurance company. I have an HSA, so the expenses are submitted to my insurance, and I pay everything towards my deductible. So if I am billed again, I will expect my payment will be applied towards my deductible. Third concern; it was 53 degrees outside when I arrived. The A/C was on INSIDE, and all the employees had coats on??? Lastly, I left with instructions to go purchase my own brace and take ibuprofen. So I hobbled out of there feeling just as injured as upon my arrival. There are postings all over the facility asking to comment on yelp or Facebook if you're Happy! If you're Not Happy-call the office manager. If you're afraid of negative feedback, maybe do something about it rather than publicly argue back with the reviewer. We do this to assist businesses in order for them to make appropriate changes. Not to be mean.