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    Polar StrollerS

    5.0 (4 reviews)
    Open 6:00 am - 10:00 pm

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    Kids Furniture Warehouse

    Kids Furniture Warehouse

    2.0(4 reviews)
    9.4 kmSouth Orange Blossom Trail / OBT

    Not sure what the unfavorable reviews are all about because Kids Furniture Warehouse in Orlando was…read morea very good shopping experience for us. They worked with me on the price and gave me free shipping to Pennsylvania. Any phone calls to them with questions were answered in person (no recorded messages) by Cynthia or Zoya on the second or third ring. They both were very professional and courteous. When technical questions were asked about the furniture, Dale was super knowledgeable and explained everything in detail. Shipping was very fast, and when the furniture arrived it was very nicely packaged with zero defects. Plus, the furniture was exactly as described: high quality, very sturdy and beautiful. I will definitely buy from them again.

    The absolute worst business! We ordered a bunk bed in March of 2019. It took about 2 months to…read morefinally get delivered to us but communication about the status was decent. The bed was delivered to the warehouse damaged so they reordered parts. Once those parts arrived we were contacted and told they were offering us free installation to make sure nothing else was damaged. Delivery and installation was scheduled for June 13. It arrived on time, they sent ONE guy to haul all the parts to the second floor of our house and install it. There were some damaged parts but only to the staircase of the bed. There's a cracked spindle on the railing going up the staircase, a chunk of wood cracked off of the bottom step which presents an issue with potential splinters, and the paint on the stairs looks like it's been rubbed off or areas were missed entirely. The delivery guy showed me the damage and had me write and sign a list of damages on the delivery form. He took pictures with his phone and I did as well and was told the delivery form with my signed notes would be given to the manager at the warehouse and I would be contacted about replacing the damaged parts. A couple of weeks go by and I didn't hear back. So I began calling and calls went unanswered during business hours. Messages were never returned. Finally got through one day in July and got an email address for the manager to be able to forward my pictures. Never heard back. So I began my calls to the warehouse again which went unanswered and messages never returned. Emailed again a month later, this is now August, no word back. More calls, more messages never returned. Another email in September this time expressing how appalled I am with the service I'm receiving and threatened a report to the BBB if no one gets back to me. Finally received a phone call where we discussed options. I was asked for part numbers for the stairs (why would I have those?!). I explain there are no part numbers on the bed and I'm not taking it apart myself to find out if there are stickers hidden underneath, besides, they should have all the part numbers. They offer to replace the whole bed with a different brand, which I said was absurd to replace a whole bed when only the stairs were damaged. I sent a link to another bunk we were considering, but it was from the same company so we'd risk dealing with the same shipping damage issues. I finally told them to just reorder the same bed and I would accept the stairs if they were not damaged and send the rest back. It is now May 2021 and we have been completely ghosted by this company. There was no further communication from them, obviously the bed was never ordered. Phone calls and messages go unanswered. At this point if I actually manage to get through to someone I don't think they'll be able to help me because the bed is two years old. Buyer beware! Run FAR away from this company!!

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    Polar StrollerS - baby_gear - Updated May 2026

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