Jason is Exceptional! His level of clarity in communication…read moreis superb. He was thorough in his assessment and documentation. Everything he found and did to fix our air conditioner was explained completely along with before and after photos. The Customer Service and Professionalism we recieved from the main office and Jason made us feel heard, taken care of and wanting to continue a future relationship with this company as we continue to service our air conditioner annually. Thank You again -Kristie Laskowski

David came out to my house today to secure my swamp cooler and get the heater up and running. It…read morewas raining and a very light rain at that. At the front of my townhouse is a steep tile roof that one must walk up in order to get to the upper level where the swamp cooler is. I was concerned for his safety, however, he said he could handle it. Reluctantly, I agreed. He got up on the roof and finished the job and finished that part with no problem. Then he came inside and took care of my heater. After he came inside it started raining. Had it been raining like that when he showed up, I would have postponed it for a couple of days. Safety is always an important issue with me. David is very knowledgeable and efficient. I have dealt with Brothers Electro Mechanical for several years and always thought highly of them. Good people, good service, I highly reccommend them for any and all your HVAC needs.

Nick, Austin and Adam are the best. Our AC just decided it wanted to act up Friday night. We have a…read more2/10 Warranty and they contracted out the work to Big Bear. I called first thing Saturday morning. While they couldn't come out till Monday morning, they did. offer some advice in the meantime. Monday morning big Adam and Austin came out and within one hour had located & repaired the first issue. They would need Nick to help out the next day and put in the work order. 2/10 decided they wanted to farm it out to another company for the electrical but I called them to keep Big Bear. Nick came out and within 1 hour had the issue fixed and now I'm sitting in cold AC once again. If you need your AC worked on, these are the guys. Hands down. Give them your business and you won't regret it.

I've been an existing customer of this company, which makes this experience even more…read moredisappointing. I called and left a message to schedule an appointment and never received a return call. Good customer service should include basic follow-up, especially for loyal or returning customers. Being ignored after reaching out is frustrating and unprofessional. At this point, it feels like customer relationships are not a priority.

Excellent Service and Would Recommend. We had swamp cooler…read moreissues that their tech Michael worked on over the course of 2 visits on the 4th of July Holiday...The system is now in tip top working condition. The serviceman was knowledgeable, friendly and helpful. We will use them again. Doug - Corrales

I'm so grateful that American was there for me today. I'm on vacation this week and had a house…read morewith zero air conditioning. I talked to them this morning and they were here this afternoon. They took care of everything promptly and were straight up with the pricing. It ended up being my capacitor and he swapped it out and we let it run for a few minutes before they left. Very professional service. Thank you guys

Quick to respond. Very thorough and helpful…read more I hope the jod preformed was worth the price

I used Ricks Service for the seasonal service of my Mastercool AC on my rental home. Being out of…read morestate, I relied on the professionals to service and maintain the unit as agreed upon. This was not done. It appears the water was simply turned off and on, but no cleaning or maintenance was completed. Some problems were actually created by the service. Here are the issues I found after having a "professional" examine the unit. Here is a list of the issues I have with the service work that was done very poorly, and even damaging. 1. As the tenants were moving out, I went by and saw the ac was leaking water bad. They were told the pan was rusted so that's just how it was. In looking at it, the pads were clogged and never cleaned nor changed or suggested to be done. I had asked specifically for this to be checked and changed if needed. A rusted out pan was not the problem nor was a solution provided. This situation resulted in a large amount of water and leaking water daily. 2. The overflow hose was directed to spray directly into the fan, which makes no sense and can create so many issues, including rot and rusting of the AC unit, ducting, and surrounding structures. 3. Almost 2 inches of dirt and silt was in the bottom of the tray. There is no way the accumulation occurred within 3 months time. This shows it was not cleaned out, and I wonder if it ever was for any of the previous service calls. All of this resulted is very low airflow, water wasted and potential damage to many aspects of the home. I do not see any way these are remotely acceptable, and they are actually negligent. I feel these are very strong reasons to leave an appropriate review, especially as I was never contacted back for an explanation or attempt to rectify

The HVAC unit on my small commercial building needed to be replaced so I called 3 companies to get…read morean estimate for a new unit. I chose to deal only with companies who would provide a free estimate. I arranged for an estimate from Western Mechanical and was told nothing about a fee, or I wouldn't have had them come out. It took over a week to get an appointment. Then on the appointed day, the tech called looking for my location in Rio Rancho where he was sent by their dispatch, even though my building is in downtown Albuquerque. It was another week before they rescheduled at the correct location, and when they did, instead of the requested estimate the tech did a hasty unauthorized repair on my unit and charged me $198.49. Since no fees or repairs were authorized, I made multiple calls to Western to question the charge but could not get past the receptionist to talk to anyone and was put on endless holds. Only after receiving a threat to be sent to collections, was I finally able to speak to accounts payable. They claimed they had informed me of the fee in advance, which is completely untrue as I would not have agreed to it, and were unwilling to budge on the charge which I never authorized. If you choose to work with Western Mechanical, beware of hidden fees and be sure to get all costs in writing up front.

Always timely even in the super busy season. And if something occurs and a followup is needed,…read moreit'll get scheduled in a pretty timely manner. Have used them for various plumbing and HVAC needs for several years. A neighbor recommended Western Mechanical.

On Nov. 4, I woke up to a furnace heating, but not blowing. I began calling for repair. I called…read moreLM, Lightning Mechanical - Paul Castillo, a supposedly local business to Elephant Butte. On Nov. 5, he chose to send me a substitute. I told this guy that he needed to FIRST check out my electronic master board - it had caused any and all problems in the past. Nearly 3 hours later, after who knows what, Dylan informed me that I needed a new board. When he left that day, I asked when he'd be back, he said about 11 am next day. Next day the 6th, around 11:30 am, I called to Dylan cell phone. He said "later that day." By just after 1 pm, I had a call from Paul. He proceeded, in presence of a witness who was with me, to berate me and told me not to call incessantly. Huh? I explained my ONE call, so Paul tells me that when they have the board, HE will tell me! The entire call was hateful and rude. On the 7th, upon leaving at 4 pm, I paid the LM invoice (excessively high price, close to cost of a new furnace) and furnace was running. I got up on the 8th, and I could tell the house was not warm enough. I checked and the furnace was no longer kicking on. I again turned off all power to the furnace, finding out I could barely get the furnace door off (because Dylan had put it on so cock-eyed I couldn't remove it easily.) I called LM to Paul and got recording... "we don't work on Friday." After no callback, I called another known HVAC company. I also stopped payment at the bank on the check to LM. The 2nd owner was at my house at noon on Nov. 9th, a Saturday. My furnace was fixed by him, and runs fine now. On Monday Nov 11, next was a text-only from Paul at LM, "check didn't clear!" asked me to pay. I was still mad, and not in a negotiating mood. ON TOP of screwing me around with children working on my furnace, Paul berating me on the phone, treating me like anything but a customer, he texted me a threat of what HE now needed to do. If Mr. Castillo does not want to do residential jobs, or really cares less about customers, sends them useless unqualified workers in his place, he should just reject taking those jobs in the first place. Leave the work to competent HVAC businesses who know customer service.

My heater stopped working. I was referred to this company by a trusted contractor (A&MSERNA…read moreconstruction). Paul answered his phone even thought it was after 5. He was polite, helpful and honest. He managed to squeeze me in and came by my house first thing in the morning. His prices were fair, he was professional and he got my heat on in under an hour. I would recommend this company to anyone who wants fast, reliable, honest service for a great price. Thank you again!

When our hot water heater suddenly broke down we initially contacted a few of the bigger plumbing…read moreservices in Albuquerque. We also contacted Lowe's about buying a new water heater from them that their contractor would install. Long story short: we couldn't believe how expensive the quotes were - especially when it came to bringing everything up to code (our old water heater was installed before the latest codes, and when we purchased our home in 2016 our home inspector never mentioned any code issues with it .) One company that came out to give us a quote added an extra $1200 just to bring everything up to code. A project we expected to cost about $1500-$2000 quickly grew to nearly double that amount. In frustration I posted the job on Home Advisor one evening... and in about one minute I got a call from Rick at R&R. What impressed me right away was: he completely understood what we needed, he agreed with me that some companies were overcharging, and he said he'd come over and look at the job the next day. And he did just that. His quote was thorough and fair, and we were happy to hire him. He returned with a second plumber and they worked quickly and efficiently to deliver and install a new water heater and make sure it was up to code. It was truly a pleasure to work with R&R - we plan to use them for all our plumbing needs in the future. It's wonderful to work with a professional who not only knows what to do but also cares about tailoring the project to work for the customer. THANK YOU R&R

I'm giving them 2 stars because the salesman was very nice and polite. He was friendly with my…read morelittle ones, which I always like. But I guess they don't like getting business or something because I could not get my damned quote out of them. They came by almost 2 weeks ago, and I asked politely no fewer than 5 times to get my quote. I was told that they would get it to me ASAP, but their definition of soon is very different than mine. Especially after they already went through the trouble of writing it up! All they had to do was spend 20 seconds writing an email. I guess that's just a bridge too far for some people. I took it as an indication of dysfunction over there after my second request, but I wanted to see what they came in at so I could compare it to the other quotes I got. This whole experience with them has been pretty ridiculous.

I use Motherroad for every plumbing and HVAC question ive had since Ive owned a home. Honest work,…read morefair pricing, and impeccable customer service really tie everything together. Easy to book, punctual technicians, no wild time window of 8 hours to sit around and wait. These guys take care of their clients I forgot to mention that they take rigorous documentation of the work they did, as well as doing the job right. No shortcuts ever seen, they give honest assessments of certain situations as well. Highly recommend

Don't even bother calling for an estimate. They will not send you one back. I have called 4 times…read more Waiting almost 4 weeks to hear back. I keep getting excuses. Customer service sucks. ZERO stars Mike S Rio Rancho