I used Ricks Service for the seasonal service of my Mastercool AC on my rental home. Being out of state, I relied on the professionals to service and maintain the unit as agreed upon. This was not done. It appears the water was simply turned off and on, but no cleaning or maintenance was completed. Some problems were actually created by the service. Here are the issues I found after having a "professional" examine the unit. Here is a list of the issues I have with the service work that was done very poorly, and even damaging. 1. As the tenants were moving out, I went by and saw the ac was leaking water bad. They were told the pan was rusted so that's just how it was. In looking at it, the pads were clogged and never cleaned nor changed or suggested to be done. I had asked specifically for this to be checked and changed if needed. A rusted out pan was not the problem nor was a solution provided. This situation resulted in a large amount of water and leaking water daily. 2. The overflow hose was directed to spray directly into the fan, which makes no sense and can create so many issues, including rot and rusting of the AC unit, ducting, and surrounding structures. 3. Almost 2 inches of dirt and silt was in the bottom of the tray. There is no way the accumulation occurred within 3 months time. This shows it was not cleaned out, and I wonder if it ever was for any of the previous service calls. All of this resulted is very low airflow, water wasted and potential damage to many aspects of the home. I do not see any way these are remotely acceptable, and they are actually negligent. I feel these are very strong reasons to leave an appropriate review, especially as I was never contacted back for an explanation or attempt to rectify read more

Rick's Heating & Plumbing - Pads were clogged and never addressed - Plumbing Near Me - Albuquerque, New Mexico

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we waited two weeks on an estimate and never received one: multiple phone calls, a site visit, multiple emails and texts. Based on our experience, I'd find someone else...very unprofessional. read more

Ricks Heating & Plumbing has come out twice to our home in the last month. They repaired our water heater and repaired our air conditioner. I was worried about getting gouged on the price of the repairs, because I don't know anything about air conditioners and water heaters. Ricks was very prompt with estimates (no charge for estimates) very customer service oriented and knowledgeable. I'm 65 years old so I've been gouged by this kind of stuff in the past. Ricks explained everything fixed the stuff and the cost was seemingly appropriate. They could've charged me way more and I would've paid it without question. They are family owned and just plain great. Ricks is trustworthy and their customer service was exceptional. read more

Quick to respond. Very thorough and helpful. I hope the jod preformed was worth the price read more

Rick was quick to answer my Yelp query, and I compared the other yelp listed HVAC outfits and chose them. So far, I am very content. Jorge, the tech was on time, courteous, knowledgeable, and efficient. He provided me with a good deal of info to help me keep my HVAC running well. Time will tell if he solved the problem, but he made me understand what was going on. Money well spent! read more

Sometimes you expect a service call to be boring and average. I had a big surprise in store. I actually had fun while the technicians answered my dumb questions. I got sound advice on my filters and replacement cadence and how to maintain my air conditioning unit. The price was reasonable to ensure my ac is operating efficiently and as it should. There is nothing like being in your home on a 100 degree day and having the ac go out. I believe in being proactive to avoid surprises and I appreciate Rick's Heating /Plumbing giving me confidence in my systems and helping me learn along the way by inspecting my a/c before summer hits us. Fantastic guys- fantastic service. read more

Called midweek for faucet issues, Gorge came out the following Monday as it was the soonest. Very professional and courteous. Fixed our faucet issue, Only thing we didn't understand was he charged for an hour but was only here for 15-20 minutes. read more

They have been wonderful in helping me solve some complex heating issues since I moved to my new home. I highly recommend them as honest and knowledgeable businesspeople read more

I was so happy that they were able to come out so quickly! Jorge fixed my issues professionally. If I have anymore plumbing issues (hopefully not!), I'll be calling Rick's again. read more

They didnt properly repair my water heater and left the Thermal switch jumoered which is a safety hazard. Charged $600 for a wrong diagnosis for what likely amounted to a $20 part. Called them 6 times and they wont respond. Had to file a complaint with NM licensing board. Very unprofessional. Do not use these guys! read more

Ricks came out and did a fall tuneup on our heater. They were thorough and even made sure to check for carbon dioxide in every room. Fair price for 2 heaters. I love this company. Great service and nice employees! Thanks again Rick's heating and plumbing! read more

This was an interesting adventure. Donavaughn evaluated my problem and determined that the toilets were the cause of my issue, since they were 20 years old. When the first toilet was installed, I noticed that it was kind of small, so I asked Jorge to measure it, and then I called Emerson who recognized a minor snafu where the wrong height toilet, we ordered ADA, was acquired. by the end of the day, the correct toilets were installed, and during that process there was always a working toilet in the house. In the next day or so, we noticed that we were having the same flushing problems that started us down this path. They sent someone to look down my sewer line, and determined that the problem, which happens in a small number of cases, was that the small flapper toilet didn't work in our house. They replaced both toilets the same day with (I think) more expensive units at no charge. I waited a while to write this review, just to assure that everything was working perfectly... it is! These guys are highly recommended; ethical and professional. read more

I contacted this company since they were part of the PNM Check central air seasonal check up. Since they were going to be here anyhow, I asked them to install a garage disposal also. They installed the garage disposal and claimed they were unable to do the PNM central air check that day But would call me to reschedule. I landed up calling the owner Rick since no one called me. I called multiple times afterwards and left voicemail's but he wouldn't return phone calls. How unprofessional and bait and switch methods used. I would never trust this company again. read more

I had two aging bathroom shower faucets needing new cartridges and trim updates. I scheduled an estimate visit for early Monday morning and on Saturday, I decided I'd update one of the faucets myself. After hours of struggle I'd destroyed one cartridge and couldn't install a replacement. I left a message with Rick's describing my stupidity and the fact that I had to shut the house water off because it wouldn't stop gushing into my tub. On Monday morning, Rick's guy (Jorge) arrived right at 8:00 a.m. and in less than two hours changed both cartridges and one of the trim packages. He did a beautiful job at a great price. I can't recommend Rick's enough. I'll definitely use them again. read more

The peoples at Rick's Heating and Plumbing are great. Gorge was communicative and punctual. Had our water pressure and hot water up and running in no time. Recommended. Thank you, Rick. read more

One guy came out and handled swamp cooler repair, two toilet replacements, and a kitchen sink replacement in under three hours. He did excellent work and we were billed an extremely reasonable amount for the service. read more

Rick's Plumbing and Heating is absolutely the most professional, courteous, timely, honest, and has more expertise than any other company we have ever used. We are senior citizens and have had many experiences, good and bad, in our lives. Our AC was damaged by another company who left us boiling, literally, and our home warranty company was giving us a very difficult time. Emerson and his amazing crew intervened and solved everything with our warranty company and helped us be aware of our rights. THEN, they fixed our HVAC unit in a VERY TIMELY fashion. We have 5 dogs and they were SO careful to not let our rescues escape! They explained everything to us and our home is finally COOL! They did not leave a mess behind like so many others have done. BRAVO TO EMERSON, SCOTT, JORGE, DONOVAN , STEVIE and everyone else!!! WE ARE SO PLEASED to have you as the true specialists our old, historic home deserves! read more

I hired Rick's H&P to replace a gas wall furnace. The work was done Sept. 30,2022. Using the heater for the first time, mid October, I woke to find the entire front cover face down on the floor and no heat. They failed to attach the cover to the furnace or the wall. I had a brother secure the cover and light the pilot that had gone out. The next morning, I again woke to no heat and no pilot light. I called and left messages at Ricks for 2 days straight with absolutely NO RESPONSE....NONE! I felt confident hiring them after reading many positive reviews, unfortunately my experience in no way turned out positive. The issues have been resolved, hopefully, but it was not by the company (Rick's Heating & Plumbing) originally entrusted and paid to do the job. Buyer Beware comes to mind. read more

These guys are AWESOME! I lost my job recently and a few days later I started hearing dripping in my bathroom wall. That was the last thing I needed was an unexpected repair bill, I was devastated. They came out quickly and in 20 minutes he figured out it was my water softener installed incorrectly. I figured that I would have drywall damage looking for leaks in the wall and a huge bill at the end of the service call. Instead he shut off the water softener and the leak stopped and didn't charge me a dime until I'm ready to have it repaired when I get back to work. I'm so very grateful to them and will be using them for ALL my heating, cooling and plumbing needs in the future. I was truly impressed with their customer service! Dont hesitate to give them a call, I'm so very glad I chose them! Michele S. read more

I had a quick job that I needed done and they were able to come out and get it fixed the following week. Reasonable price and I can't argue with the work ethic and attitude of person who came out. read more

These guys are AWESOME! First off they had a packed schedule but Scott and Donavaughn came over the day after i called, in-between jobs just to help me out with my water heater.. wasnt getting hot water. They took care of it in a minute! These guys know what they're doing.. You're in good hands! Thanks guys, you are definitely my go to!! read more

Rick's has become my go-to plumber in the Albuquerque area. Their techs have been uniformly knowledgeable and quick, doing a great job repairing drains that had been incorrectly set up by others in the past. Jorge in particular is a wizard with toilets and has done an amazing job getting everything set up the right way. read more

We had just bought our house and was having hot water issues. Ricks guys came out reset our instant water heater and didn't charge us a thing. We would've happily paid for it but didn't want our money....these guys are honest and good people, thank you for your help read more

I don't want to get into a flame war here, but the response to my review is somewhat misleading. My water heater failed on Saturday 11/20/21. I called Rick's that morning and left a voice mail. They aren't open over the weekend and don't provide 24/7 emergency service, so no biggie. I can wait until Monday. 11/22/21: Monday morning rolls around and I call. Again I get the voicemail, but someone returned my call within about an hour. I was told to call Rheem and request a new gas valve. At no point was I told that my heater was out of warranty, and I didn't even mention having it repaired under warranty. I fully expected to have to at least pay for the labor in replacing the valve. I called Rheem and was told there were no replacement gas valves available. Their solution was to replace the entire water heater, under the manufacturers warranty. As soon as I finished the call with Rheem, I called Rick's back and left a voicemail detailing what I was told by Rheem. I also requested a callback so we could get the ball rolling on replacing my water heater. After 4 phone calls, 3 texts and a message here on Yelp that went unanswered, I left my review. My review was critical of the lack of response from Rick's. At no point did I complain about the heater being out of warranty, or being upset that I'd have to pay for the repair. 11/24/21: By now I'd given up on hearing back from Rick's, but I received a text saying they had "moved heaven and earth" to get me a new valve. It's a shame they couldn't move the earth another couple of inches so they could get to their phone and give me some feedback earlier. Their text said that they would be happy to replace my gas valve, once I remove my one star review on from Yelp. My response was that I'd revise my review, after the valve was replaced. They flat out refused that offer. Either I remove my review, or they won't replace the valve. Guess it's a good thing I already have an appointment with another plumber. Just to be crystal clear: Initially, my review was critical of the lack of communication from Rick's. Had they returned a single one of my phone calls, texts or messages, I would have been happy. But they didn't. And now they are refusing service because I left an honest review detailing my experience with them. Nice. read more

The pilot light on my water heater would not stay lit after having the gas turned off due to some upgrades being done in my home. I was told I needed a new water heater. I called Rick who came out to my home within hours to inspect the problem. He determined why the pilot light would not stay lit and fixed the problem in a matter of minutes. He saved me the expense of a new water heater. I would recommend Rick's Plumbing. read more

Rick's responded to an evening phone call by setting up an appointment for the next day. No heat in part of our house. Jorge came on time, focused on the problem, installed a new thermostat, cleaned the furnace and replaced Filters. Excellent, professional, reasonably and fairly priced. We will definitely use again for any heating or plumbing. read more

Spoke with Rick over the weekend - he seemed pleasant enough. Told me he was busy but would get someone over on Monday for an estimate. Rick called me back this morning and sent David over at 9:30. David was great found the problem immediately and got straight to work on it. Even did a few extras to get me up to code. Could have conned me out of a lot more, but chose the honest route. I recommend Rick's, and I'll call them again next time read more

Everything went Great. Jorge was well informed and very courteous, I would hire Rick's again. thank you read more

Barry R I have a large built in wall AC and one of the hangers for the filter came off. Tom came, and while he didn't have the part, showed me how to jury rig a way to hold the filter in place. He also recommended a coil cleaner which I ordered. Tom was polite, very patient and very helpful to me. Be lucky if he comes to your house read more

I received the BEST service from Rick's Heating & Plumbing. I put out a "quote request" on Yelp for a new evaporative cooler and faucet installation. Their response was quick and professional. It took me a while to make a decision, and I appreciate that they didn't pressure me! Thomas and Davis were delightful and hard-working. I am so pleased with my new cooler and faucet! The experience was stress-free and I am 100% satisfied. Thank you for the excellent service! read more

Happy customer. Furnace went out and I called Rick's. They had Jorge out the next AM. They are very thorough, checking every part of the system. He found the issue and had the part within hours. I had heat again by mid-day. They left the area much cleaner than how they found it too. I'll definitely call them again for future issues. read more

The AC tech showed up in time to do our AC preventative maintenance check. He checked our blower unit (in the garage) and the AC unit outside. The AC tech went over a 32 item checklist and checked the units refrigerant pressure and also the air temp coming out of the vents in the house. We were totally satisfied with this service and I did get a military discount too! read more

I've used Rick in the past and find them very reliable and honest. This time we needed to have our tankless hot water heaters flushed. Thomas came on time and explained every step he was doing. He was courteous and professional. I plan to use Rick's in the future. read more

Very good experience! They were the most affordable quote I received. Worked me into the schedule quickly, were on time and did a great job! I recommended them to my boss and she had a very good experience as well. I will be using them again! read more

Rick's heating & plumbing are great!! We've worked with them twice now. Once to service our AC and another for an emergency toilet clog! They wouldn't leave until they made sure our toilet was working even though they went past their store hours! They have great attitudes and are very nice to communicate with. Will definitely be recommending to friends and family! read more

Jorge was absolutely amazing! He was very professional, helpful, and the final cost was very reasonable. I highly recommend this company. It was a pleasure! read more

Great response time. Provided helpful information for Matinence and upkeep for water heater and HVAC. Will hire again

After getting dishonest quotes from other companies I decided to give Rick's a shot, I am very happy I did. Jorge the plumber was very honest with me and fixed my issue. I can't recommend them enough! I will only use Rick's for all my plumbing needs moving forward. read more

I have hired Rick's for two jobs now. Jorge has been awesome. He's super polite and professional and punctual. Our plumbing problems were fixed perfectly the first time and for a reasonable price. I will definitely hire them again! read more

They did the job I needed quickly and at a fair price. I am very pleased with the work David did.