Very pleased with Alonso and Romero You got the job done within 2 hours. Thank you polar. You're the best in Yuma

Andy and Russ, are two great gentlemen. I could go on for days saying how pleased I am with their work and the employees, Like Freddy, Andrew, Mike. Thank you all for always taking great of my family and I. read more

Shout out to Anthony and Victor for fast, courteous, and honest service. Had my A/C stop working and called and the technician arrived and had me up and running the same day. The technician even called me in the evening to ensure that it was working properly thank you guys for the amazing service. read more

From Hero to ZERO. Started doing business with them in 2018. Initially they came and resolved a problem in a manner that prompted me to give them 5 stars. But time will tell if a company is "all that" and I am sad to say Polar Cooling is not "all that." My first bad experience came when I had scheduled them to come check a unit (our house has 2, one for upstairs and one for downstairs) that was making a loud squealing noise when it started. A young man came to my front door and demanded I put on a mask or he could not provide service. I responded since all my units are outside it didn't make sense that I have to walk around in my own house with a mask on while he was in my garage or back yard. Next he had me powering the unit on and off and we could not replicate the problem. He told me the units were fine and I should pay him the $45 service call fee. I told him to have the office call me and I would provide a debit card number. He tried to tell me due to Covid they were a cash only service. I refused and he went on his merry way. Or so he thought. I followed up with a call to their office and explained what had happened and they told me there was no cash only policy and assured me they would deal with the technician. They apologized and sent a second technician. He decided I needed some form of start of capacitor. I paid for one on each unit and life was normal again. The next event was when I had the annual A/C Tune up performed. I had been doing these since the first service call and had become accustomed to the standard fee. Failing to get full disclosure of fees I was shocked when after performing the service in 2024 the price had sky rocketed. I was very sensitive to Polar pricing since I had already experienced one of their technicians trying to con me out of cash. I placed my complaint and after much debate they agreed to reduce the fee. So this year I called them to schedule a service call (one month prior to the A/C Tune Up) and I am told as a result of them having a larcenist technician and failing full disclosure of fees they will no longer accept me as a client. I guess since they checked the units out annually and tell me they are in good working order, only to have them fail I should realize who I am dealing with. So now I have a different A/C company in route that has committed to full disclosure of all fees prior to performing the work and guess what? They do not require you to pay cash! Zero stars for you Polar Cooling!!! read more

Aaron came out and diagnosed A/C problem. Very professional and knowledgeable. Explained problem in layman terms which made it easy for me to understand! Polar Cooling is the only A/C company I have used since coming to Yuma 12 years ago and will continue to use them for all my A/C work. read more

I had a great experience with Polar Cooling in Yuma. They were very helpful with my questions and went above and beyond to ensure I was satisfied. The staff was friendly and knowledgeable, and I would highly recommend them to anyone... The best Air Conditioner Company in Yuma read more

Great job!! Timely with very nice employees. Job was done, everything was left tidy. Explained how everything was being done and how to use, asked if any questions. read more

Nothing but troubles with this company. Every year, I have the same problem with the system they installed. Now, there is significant property damage, and they refuse to address the issue. Anybody else would be better. read more

The new AC unit (5 Ton Rheem) was delivered and installed today by Polar Cooling. I made the arrangements through Manny. He is their sales Rep for this area. Setting up the sale and getting things settled went well. The installation was set up for August 9. The tech guys (Noel and Mario) arrived at 8 AM. Both were very professional and did a great job with install of AC and New Air Handler. I requested they run Copper line from Power Box to unit. We agreed they would do that using Conduit to house the copper line. There were other specific requests that were all met. This was arranged with Manny when setting up proposal. The unit installed has run great. The only issue is lights dim when compressor kicks on. I asked Manny about it he said they will attach device to compressor that will eliminate problem. Guys will be here Monday in AM to fix the issue. While installing Polar made other adjustments that benefited us as well. One item I did not get settled up front. (My fault) There were some areas where they removed boxes and installed new. They left a hole and an area that will need to be painted on the outside. I have a similar issue with trim on the inside. They would not make this right. Manny and I debated this issue for several minutes. I see his side that it would cost more but this should be included in the bid. We agreed to disagree about the issue. Should everything be O.K. the only thing I will likely remember is the cleanup work I had to do after they finished the installation, I suspect others will remember the same. Only human nature. Fairness to Polar, it is unlikely it would have made a difference in my choice of vendor. All that being said. Would I use them again? Yes, I would, should they allow a grumpy guy to remain a customer. Prior to the work Emma and I Spoke with Manny in the kitchen. We went over the proposal he emailed to us dated July 27, 2023. Manny assured us that the $8400.00 included everything. I specifically ask about Sales tax, Copper wiring and most everything I could think of. That was the amount of the charge. Written today August 12th. They did a very good job with installation. And their men were professional. I would use Polar cooling again, should the need arise. read more

We had a Wonderful experience. Highly recommend. Responded promptly to our AC not working.

Excellent service and product from beginning to end. Professional and excellence in customer service. quick estimate and smooth process from an estimate from Manny to financing with Ray and the installation crew working in this extreme heat. Job more than well done!!!! I am very satisfied and very pleased with the honest and dedicated professionals of Polar Cooling! Completed so quickly I was amazed. They've made the rest of my summer. I will have them service my unit prior to summer season and have them service the mini split too. Excellent experience and lowest price of the 4 estimates I had received. Once Manny contacted me with his estimate I had a good feeling about things and wanted to move forward with the installation. I am comfortable in canceling Home Warranty because the A/C is the only reason why I got a home warranty because of this extreme heat. read more

I had a super bad issue that included my A/C burst into flames! I needed a new unit ASAP and called most everyone in town as a family member has terminal cancer. Thank God for Manny at Polar as he was at my home within a hour and had a brand new unit installed the same day. I'm still waiting for the others to call back. The installation crew did a great job also. Thank You for the great service. read more

Polar Cooling *** A1*** all the way. My heat pump went out two weeks ago and they had someone (thank you Manny) out in just a couple hours. He gave me a bid and I gave him a check and by 2pm the NEXT DAY the new heat pump was installed and my home if comfortable again. Thank you Polar Cooling for a job well done. read more

Ac started blowing hot. 8am Called Polar, expecting them to be busy but was assured they'd be here today. Never Showed, Never Called. Who does that ? read more

Very impressed with this company. Had them come do a second opinion on my current issue due to my Home Warranty company sending All Seasons Heating and Cooling out to my residence to diagnose my issue. I advised them what I had going on and they found the issue in a matter of minutes after looking in my attic. I kept getting the story from All Seasons that there is nothing they could do due to the unit being to small. Turns out the insulated Flex Duct was off and I was Cooling my attic. I even pointed this out to the owner of All Seasons (Joe/Jose) and his sidekick (Art) and they were still oblivious to what was going on. I asked Manny to give me a quote for a new unit while at my residence. He drew it up and advised me of what I needed and told me he didn't care if if where I took it, but this is what you are going to need in the future. I sat on it for a month and gave them a call. Paid for the unit up front at 7:00 AM and they were at my residence by 1:00 PM replacing the unit and duct work. Everything was completed by 5:00. read more

A well deserved 5 stars! Super fast service - both installers were very hard, diligent workers and very polite. This is the "go to" company for any of your heating or cooling problems. They didn't just put in the new heat pump unit, they went through everything. A complete brand new system. THANK YOU !! read more

Stay away................. they stretched my service orders so they could keep coming to my residence multiple times. The AZ Contractor Licensing Board accepted my complaint and then referred me to the Arizona Attorney General's Office for the matter to be investigated - turns out, Polar charged me full service rates while my A/C system was under full manufacturer warranty, then submitted claims to the manufacturer, but didn't forward me the credit Stay away.................. read more

First met with Manny to review my house for central air replacement. He went through the entire process and at the end of the day, he offered a complete solution for us and when they performed the install. I was impressed. They worked faster than expected and did a super clean job. We have had our new air conditioner for about a week now and what a huge difference. Better air flow and cools the house down very fast. Polar is the one to turn to for HVAC. read more

A+ Customer Service and installation crew. Julio and Matt (installation crew) are incredibly hard workers. They spent their Saturday, working in the heat, to insure our new unit was properly installed and our family would be cool before bedtime. Equitable pricing. Top-notch Service. Locally owned and operated. read more

In 2016 I needed to have my A/C serviced, new to the area I asked a lifetime resident who to call. He suggested Polar. I'm glad he did. Polar came out serviced my A/C. The service techs are professional, knowledgeable and nice. I usually have lots of questions that they always answer patiently, and they even change my 3 filters if needed. Last summer my A/C didn't cool as well as it has been. I have an older unit and instead of repairing it, I decided to buy a new heat pump. Polar service tech, 'Rockey' answered all my questions, and gave me a very reasonable estimate. I currently have a 4 ton unit, using my sq.footage and 10' ceilings, I could use either a 4 or 5 ton unit. They called later to tell me that they don't have in stock a 4 ton unit but would sell me the 5 ton unit at the quoted price, they could do the job on Monday morning (today is Friday) and there would be no charge for todays service call. I will be a Polar customer for as long as they'll have me! Janet, Yuma, AZ read more

Manny was SPOT ON!! I called the office and Manny was able to come out later that day for an estimate. One workday later, Mario and Noel showed up for the install. Clean, respectful and very efficient. Manny even did a spot check during the install. Highly recommend. read more

No heat from our heat pump. Called Polar Cooling because they had been very fair serving my moms unit. Tech was here within 2 hrs. Got a quote from both Daniel to repair and Manny to replace. No pressure from either one on which choice to make. Chose to replace and upgrade to a larger unit. Called on Thurs afternoon was offered to have it in next day. Chose Monday. Due to job ahead taking longer they were a bit past time I was given but Manny kept me updated. The crew arrived and in 2 hrs my new unit was in and working. All ducting checked and replaced where needed. Return replaced. The entire crew was very respectful and professional. If we ever need anything else it will only be with this company. They are the best. Everyone you come in contact with from office to installation are so courteous and professional. Wish I could give more stars. read more

We've had Manny from Polar Cooling out a few different times to our home and to some of our rental properties. He is extremely thorough and very informative with answers to all my questions (and I have a lot of questions). I asked him about replacing some of our older units and he gave me some options but wasn't pushy about selling a new unit. I REALLY appreciated the fact that he wasn't pushy. Other companies we have dealt with go crazy if the unit is over 5 years old on trying to sell you an entire new system. Because of Manny, when there are any problems with our units we will be contacting him to replace them. Thank you Manny for your honesty and thank you Polar Cooling for hiring people with integrity. read more

They came out right away. They fixed it quickly. The technician was knowledgeable and even recommended future annual service.

Very happy with service, the two young men who came out to install my air conditioner, and furnace were very efficient, did a great job. They need a raise!! read more

Serviced my heat pump. Nice people and good work. They did not try to sell me anything. They were on time.

I am a teacher at a local school and one of Polar's Techs came out to service the a/c unit. When he was finished, I asked him a personal question regarding my brand new unit that was installed by another company. I have been having cooling problems and in just a brief few minutes, this tech (Greg) educated me on the possible issues. I am so impressed of his knowledge and kindness. I did not get that from the local company that installed my new unit. I will use Polar in the future for all my a/c needs! Thank you Greg for all of your help today!!! Ms. Parker read more

Very Impressed! I called because I was having rain from my ceiling vent, and I would need to "defrost" my system, nearly daily - ruining many brand new air filters. Within 15 minutes of my call, Rob showed up to check the system. Very nice, professional - and indulged me with teaching me the system. He checked the entire system, cleaned out the plug - and only charged me $75.00. Had I known where/how to fix myself, I wouldn't have needed to call for Service, but I'm glad I did. Now I know. I can't say enough about this company - will use them again without hesitation. Judy Sievert read more

I have a house at the river and rent it out. When my guests are uncomfortable due to a bad AC unit they call and make me uncomfortable. Every time I have called Polar Cooling they have responded in a timely manner and solved all my problems. I've used them on numerous occasions and would highly recommend you call them for all your service needs. RCW read more

My parents purchased a unit from them in May of 2009. They came out to their house, installed it, and never put back the roof tiles that they removed. They left it stacked on our roof next to the new unit. It took them weeks to come back out to put the roof tiles back, after my mom kept calling them. Less than a year later, the new unit stopped working properly. It was getting hot, and AC did not work anymore. It would turn on and blow air, but never cooled the house. My mom called and someone came to fix it. Even though it was still under the one year warranty, they still charged. Winter of 2010, the heater stopped working. My mom once again called for them to come fix it. Now it is summer of 2011 and what do you know, the AC does not work. SAME PROBLEMS but different seasons. Yet, they continue to charge each time. They are currently working on our unit now. It is at hour 2. What has the repair guy been doing the last hour on the roof? Talk on his freaking cell phone. Yeah that's great! Waste my parents money! Why is it that the unit we purchased for $6k not work? And their response is it's past the one year warranty. Well that's fine but could you at least give us a working unit so we're not constantly spending more money on repairs?? It's supposed to be a NEW unit! Never again will we ever do business with that crappy company! read more

Technicians are professional...quick to respond...knowledgeable...honest...and hard-working. HIGHLY recommend!!!