I've been meaning to write this review Since end of April 2019! Better late than never! :) Let me…read morestart by saying, every single time I order from Soupa, the customer service is 1000/10 stars and the food is just as amazing! I usually get the sandwich and soup meal deal. My favorites/regulars seem to be the The Eggcelent Dill 'e' Dijon Egg Salad Sarnie, the Red Lentil Mulligatawny Soup, and the Chocolate Chip Banana Bread. I've also had the Chicken Stew, Vegetarian Chili, Carrot Cake and Chocolate Chip Cookies! All of which were just as delicious!
Now I want to share an OUTSTANDING experience I had with Becca, entwined with a negative experience from SkipTheDishes. Back in April, I placed an order for chicken stew, egg salad sandwich, banana bread and rootbeer. This is like, my third or forth time ordering on my days off from work. Anyways, the delivery driver shows up, gives me a bag, and leaves, almost forgetting to give me my rootbeer. The bag felt a bit light. When I opened it, the sandwich and banana bread was there, but no soup. So I messaged Skip, and called Soupa. Becca answered the phone and said "Oh no, are you the person missing soup who ordered with Skip?" I said yes. Becca said she just finished up with customers and noticed the bag still sitting here, but the other one gone, and she was just about to call me. Becca proceeded to inform me that both bags were together and the only order waiting for pick up, with my name on them, so they should have taken both.
So Becca said "Just place an order just for the soup right now and an additional something you want, like sausage roll or cake, or another soup, whatever, and select "cash". Then when the driver comes I'll comp it for you so you don't have to pay anything, not even delivery. Then you can get your soup right away and a little something extra for the inconvenience." - I should add she was VERY sweet about this, and I even said she doesn't have to do that because it's Skip's error, not hers, and they should fix it. I go to place an order as Becca instructed me to and low and behold, Skip closed them down from ordering even though they were still open. Becca, trying to correct the issue still, says she's going to talk with Skip about all of this, and that I can call tomorrow and order and she'll make note of the situation so whomever is working can do the same thing for me. So I agreed and told her I would file a complaint to Skip for their drivers error as well because it's unfair to Soupa that they feel they should comp me something EVEN THOUGH SOUPA STAFF IS AMAZING AND DIDN'T DO ANYTHING WRONG!
I had no problem ordering the food the next day and it was all covered, as Becca said it would be.
Another time I ordered, the Skip driver forgot to grab my both rootbeers (when I ordered 2, one for a friend and one for myself). So when I ordered the next day, Becca wrote a note (photo of note can be seen in comments) and gave me an extra rootbeer with this new order I did. I actually didn't even say anything about it to Soupa because they went ABOVE AND BEYOND what they needed to do the previous time, and they STILL recognized the error and corrected it.
As someone who works in customer service, I have to say, Becca and Soupa team, you are all WONDERFUL and I am so grateful to have had such amazing experiences with you. I love your food but I love and appreciate your customer service even more. I'm a loyal customer for life and I've raved about you guys to tons of people. Thank you for going waaaay above and beyond, I've really appreciated it. And THIS is why I love supporting local. THANK YOU, THANK YOU, THANK YOU! Much Love! :)
