Were in town for a few days and stopped in for breakfast. We had the breakfast sandwiches which…read morewere very good and flavorful. Mine had sausage and my wife got the bacon. Staff was attentive and they hustle to get you the order. Plenty of seating outside and pretty decent seating inside.

Was in town for work and had previously looked up breakfast spots in the area. Was still undecided…read morewhen I arrived but ended up passing by this spot and made the decision then and there that I was gonna give it a try. The line moves quickly and there were a mix of tourists and regulars. I got a latte and the A Buttkicker. The sandwich was divine. The bacon was thick cut. Breakfast bun was perfectly toasted and soft. The highlight was definitely the addition of the hot sauce. Absolutely hit all the right spots.

Homemade chai! Unsweetened! So tasty!…read more If you want a huge croissant, they have them! They also have a soup of the day and light sandwiches. Service by the barista was excellent. Enough seats inside and outside but not enough if there is a huge crowd!

Found this nice modern cafe when walking from downtown to the cruise port…read more If you follow the Aura signs you'll end up right outside this cafe. They have an interesting selection of sandwiches and bakery items. If you want a croissant, you'd better be hungry as they are huge. I ordered a soy latte and it was very smooth. I'm always happy when my coffee is not bitter. The girl behind the counter was very personable and answered all my questions. A friendly cafe right behind the hotel lobby.

Produce was very good but gentleman at the counter was friendly but quickly took my American money…read moreand gave me change in Canadian and it rushed me out. I got taken for a couple of bucks on the exchange rate and it was clearly intentional. I said I would rather use my credit card now. He said no the transaction was already gone through. Cheated me. Buyer beware

First time to this store or chain, but as it was recommended place to shop (by my friend who has…read morechecked out several shopping options & others I'm cat sitting for), I figured why not check it out. i just needed a few basics for finishing up my supper plans after all. I was happy with the amount of selection throughout the store. There's lots of premade/quick to add to meal options in the first aisle as you walk by the sandwich prep area. As I did arrive within the last hour they were open, I didn't do a full exploring kind of shop. I had a mission & didn't want to overstay. However, what I did notice is that things seem well stocked, with recognizable labels for both conventional & organic items. I found what I wanted & a bit more (hurray for eggnog still being available after New Year's Day!). At the till, I left thinking prices seemed about the same as the other 2 market/grocery stores I've stopped at. This one was just much more manageable for me to shop. I really enjoyed the fact that it is small enough that I'm not using all my energy to reach the dairy/fridge aisle. I didn't see any aisle description signs but then again, as this is a smaller store there isn't a giant long section & you can see things a lot easier from either end. Store seemed clean & accessibility wise was decent for width of aisles, entrance/exit. The line-up area/ access space around the tills would be easy to navigate for any mobility aid. Important to note, there's minimal street parking available. Definitely one can describe this market as a neighbourhood market & best to walk there, bike, bus or be dropped off. I also have to note it was a nice surprise to see the person stocking the store was able to help manage the line growing at check out. That's rarely the case in bigger stores to have a till open up. The only reason I'll give a 4 star is that the person stocking throughout the store passed me several times while I was shopping. Yet, never asked if I needed help or if there was anything in particular I'm looking for. I found things well enough by myself but that kind of struck me as odd. It was also weird for what seemed to be a community store, not to have a welcoming vibe from him or any of the staff throughout my shopping time/check-out. Overall, decent place to grab groceries or find some prepared items to make your meal prep easier.

Sausage roll: 4/5 delicious. Exactly what you expect out of a good sausage roll…read more Lychee rose pastry: 4/5. Very unique, not overly sweet, unique flavors Chocolate croissant: 5/5. Perfect crunch, perfect amount of chocolate and competes with the best chocolate croissant I've ever had Blueberry pastry with vanilla cream: 5/5 inhaled in 2 seconds. Delicious Cappuccino: 4.5/5 delicious, best one we have had in Victoria London fog: 3/5. On a journey to find the best London fog but this was not it unfortunately Service is friendly and seating available indoors. Came twice during our 3 day trip

A very popular bakery in downtown Victoria, and it's easy to see why. We stopped by for pastries…read moreand coffee. The shop itself is quite small, with only couple seats along the wall. Everything in the display case looked delicious, but we decided on the lychee raspberry & rosewater pastry, the pistachio ganash tart and the pork & fennel sausage roll. The pistachio tart was fresh with a rich nutty flavor, though it took a little finesse to eat because the filling kept wanting to spill out. My favorite was the lychee raspberry & rosewater pastry. It was flaky, with a delicate sweetness from the fruits and a subtle floral note from the rosewater. You can really taste the dedication in these pastries. I'd recommend going early in the day as many of their items tend to sell out quick.

I was looking for places to eat during lunch time around downtown Victoria. It was really hard to…read moredecide as everything sounds really good. Based on the recommendations of the staff there, I ended up getting the steak & frites that come with a dip. They cook pretty fast. My hoagie was great. The fries gave a nice crispy but soft texture. The dip completed the dish, I think the bread would be too dry without the dip. It was good! Lunch specials are from Monday to Thursday from 11 AM to 3 PM and you can get half a hoagies plus fries for $16. They have regular fries or beef tallow fries. They do take Amex.

Great food friendly service. Got the sweet ricotta square pizza and we loved it. They came out and…read moregave us some house made sauces for dipping.

Food and service was exceptional. Tried it for breakfast and dinner. Breakfast I had the bacon and…read moretomato Benedict and it was very good.

food? on fire service? aggressive…read moreambiance? trash! all i wanted to do was have a nice calming dinner with my family when the waitress told me that she didn't like my "vibe" (whatever that meant) and said that she was going to sit us next to a beehive, when i asked her not to she spit on me. i was about to leave but my son really wanted to eat here specifically so alas i stayed. the food we ordered came out literally on fire, even the dessert (which was ice cream). this whole experience is absolute garbage , NEVER come here!

Exceptional deli. Myriad imported Italian pastas, tins of sauces, chili's, fantastic cheeses, deli…read moremeats, breads, olives and cold cooler of various cheeses for lasagna etc. Over the top thick and delicious sandwiches, dishes of hot lunch pastas, cold drinks. Happy and efficient staff. The midday queue out to the street says "this place is #1" .... highly recommend

what a hidden gem! i'm surprised there aren't more reviews. this space is a deli/cafe/grocery…read morestore. they have a decent amount of seating, i would say they can fit about 12 people and there is some outdoor seating as well. we browsed their shelves while waiting for the sandwiches which was a good time killer. the staff was so kind and quick. one woman stood out to me. i didn't catch her name but you might be able to guess who i'm talking about if you walk in. she is welcoming and hilarious. she told us to holler when we were ready, and after the sandwich was assembled, she announced "ann you're in the grill!" she absolutely went above and beyond. our interaction was the highlight of my morning. i got the firenze and it was delicious. all the flavors blended together seamlessly and i love the texture of the bread. it was such a tough choice because all the sandwiches sounded so good, but this was a great decision. i would say my only critique is that i wish the meat was more evenly distributed, but that's hard to achieve when the prosciutto naturally falls out when you take a bite. overall, i would totally recommend coming here for a quick lunch or breakfast! such amazing service and staff. thank you!!

I've been to Heron Rock a handful of times now over several years and it's always been such a…read morestaple brunch spot! The bennys are my fave. Today we had the smoked salmon benny half order with a fresh salad and my hubby on the Dungeness crab and prawn benny with the roasted potato's and onions. We were very pleased with both. What I love most about the Benny is their hollandaise sauce - so lemony and light and they put the perfect amount on each - ie not drenched but nicely poured. The staff is super nice and overall the place feels homey. You also aren't waiting in lines to get good brunch which is always a bonus especially coming from Vancouver where everyone and their dog is going for brunch and lining up. This spot is very unassuming and kind of hidden behind the building. Highly recommend! They also have a cute patio if you're feeling some sunshine!

Absolutely delicious food! Extensive and surprising menu with great variety, definitely check out…read moretheir happy hour deals that happen twice a day! Ambience could be improved, but there is a small patio outside. Keep in mind, small dip portions and they charge extra if you want more!

Customer service needs improvement. The store itself it is…read morenicely situated across off the ferry so they need to have a better variety-of cold and hot sandwiches. Also more soup varieties. The store and nice and clean and you have inside and outside seating

Zucchini bread is sooo good! We also had one of their sandwiches and it was tasty. Easy and quick.read more

I've been meaning to write this review Since end of April 2019! Better late than never! :) Let me…read morestart by saying, every single time I order from Soupa, the customer service is 1000/10 stars and the food is just as amazing! I usually get the sandwich and soup meal deal. My favorites/regulars seem to be the The Eggcelent Dill 'e' Dijon Egg Salad Sarnie, the Red Lentil Mulligatawny Soup, and the Chocolate Chip Banana Bread. I've also had the Chicken Stew, Vegetarian Chili, Carrot Cake and Chocolate Chip Cookies! All of which were just as delicious! Now I want to share an OUTSTANDING experience I had with Becca, entwined with a negative experience from SkipTheDishes. Back in April, I placed an order for chicken stew, egg salad sandwich, banana bread and rootbeer. This is like, my third or forth time ordering on my days off from work. Anyways, the delivery driver shows up, gives me a bag, and leaves, almost forgetting to give me my rootbeer. The bag felt a bit light. When I opened it, the sandwich and banana bread was there, but no soup. So I messaged Skip, and called Soupa. Becca answered the phone and said "Oh no, are you the person missing soup who ordered with Skip?" I said yes. Becca said she just finished up with customers and noticed the bag still sitting here, but the other one gone, and she was just about to call me. Becca proceeded to inform me that both bags were together and the only order waiting for pick up, with my name on them, so they should have taken both. So Becca said "Just place an order just for the soup right now and an additional something you want, like sausage roll or cake, or another soup, whatever, and select "cash". Then when the driver comes I'll comp it for you so you don't have to pay anything, not even delivery. Then you can get your soup right away and a little something extra for the inconvenience." - I should add she was VERY sweet about this, and I even said she doesn't have to do that because it's Skip's error, not hers, and they should fix it. I go to place an order as Becca instructed me to and low and behold, Skip closed them down from ordering even though they were still open. Becca, trying to correct the issue still, says she's going to talk with Skip about all of this, and that I can call tomorrow and order and she'll make note of the situation so whomever is working can do the same thing for me. So I agreed and told her I would file a complaint to Skip for their drivers error as well because it's unfair to Soupa that they feel they should comp me something EVEN THOUGH SOUPA STAFF IS AMAZING AND DIDN'T DO ANYTHING WRONG! I had no problem ordering the food the next day and it was all covered, as Becca said it would be. Another time I ordered, the Skip driver forgot to grab my both rootbeers (when I ordered 2, one for a friend and one for myself). So when I ordered the next day, Becca wrote a note (photo of note can be seen in comments) and gave me an extra rootbeer with this new order I did. I actually didn't even say anything about it to Soupa because they went ABOVE AND BEYOND what they needed to do the previous time, and they STILL recognized the error and corrected it. As someone who works in customer service, I have to say, Becca and Soupa team, you are all WONDERFUL and I am so grateful to have had such amazing experiences with you. I love your food but I love and appreciate your customer service even more. I'm a loyal customer for life and I've raved about you guys to tons of people. Thank you for going waaaay above and beyond, I've really appreciated it. And THIS is why I love supporting local. THANK YOU, THANK YOU, THANK YOU! Much Love! :)

I have used the excellent frozen soup from Soupa for years. I used to pick them up from the Red…read moreBarn. They have stopped supplying Red Barn with their product. For a while they were selling the frozen soups from their retail outlet. Now they are not even doing that even though they are advertising that they are. I have been twice and have walked away empty handed. They took my number and said they would call but they didn't. That was a month ago. The same thing happened just now. The level of service has been steadily declining at Soupa. Sad.