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    Pointe Wireless-High Speed Internet

    1.0 (1 review)

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    6 months ago

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    Optimum Vision and Eye Care - New practice location

    Optimum Vision and Eye Care

    (24 reviews)

    I highly recommend Dr. Geiger. She is an excellent Doctor!…read moreDr. Geiger and her staff are friendly, professional and provide exceptional service, including on point therapies for difficult, complex eye conditions. Both my husband and I are so very thankful for Dr. Geiger and her team. #recognize a good experience

    Arrived at this optical office to have my glasses adjusted. It was about 15 to 20 minutes before…read morethey closed and it was obvious that the gentleman that was in the front desk did not want to provide service. He gave every excuse that they were closing in 15 to 20 minutes. He continues to go on and state there is another patient that the technician or the doctor had to see and she was the only one that could adjust or fix the glasses. He then went on to ask questions if I purchase the glasses from their store, and if not, I would have to sign a waiver, which I said that is fine, but he continue to go on how I would have to wait deterring me to stay. He continue to be disgruntled and started to discuss with another colleague about me. He then started to talk to his colleague about the situation and it was interesting because I was hearing them talking and they were talking about me and how I came in 15 to 20 minutes before they're closing and how they wanted to go home on time. No customer service no professionalism in their field just a bunch of white privilege individuals who think they can speak to anybody disrespectful. Obviously this practice is making enough money to treat new or old customers anyway they want, ironically, people like this in the medical field. Need to understand this is not a 9-to-5 job. Very disappointed I highly recommend that you do not go to this office and share with family members and friends. I went to the competitor up the street and got better service and my glasses adjusted. Stay away from this practice unless you want to be treated disrespectful. Also, if you wanna take a chance with your eyes, be aware!!!!!!! I will not give any reason, but in order to submit you had to.

    Optimum

    Optimum

    (180 reviews)

    I had a much better experience with Alton, the tech who came out to see why I was being dropped by…read moremy internet. He spent 70 minutes here checking my connection out by my mailbox. The last tech, a year ago, either didn't go near that connection or spent little time there. Alton sent in an order for service at that "box". He said that I might lose connection until an Optimum truck fixes whatever needs repair at that location for my internet. Alton thoroughly explained everything. He also assisted me accessing my Firestick which hadn't worked since the prior tech guy replaced my modem Spring of 2025. Alton was professional, informative, respectful. I also want to repeat how much more helpful Vic was in the downtown office than my last two visits which involved the same gentleman who seldom looked at me and seemed bored with his job.

    We had a rep with Optimum come to our house, and this was not normal DTD sales it was completely…read moreout of line. As shown in the photos, instead of knocking and stepping back, he went straight to grabbing and testing our front door handle before even making contact. That is not "soliciting" this is crossing a serious boundary. There is absolutely no legitimate reason for a sales rep to be checking if someone's front door is unlocked. That's the kind of behavior that makes homeowners feel like they're home is being cased for burglary, not sold to. This should be taken seriously. Either this is a massive failure in training, or you've got people in the field doing things they absolutely shouldn't be doing. Knock, introduce yourself, and leave if no one answers.... it's that simple. Anything beyond that is unacceptable. Keep everything locked, and question anyone claiming to represent optimum. Until this is addressed, I would not trust anyone showing up at my door under the Optimum name.

    Pointe Wireless-High Speed Internet - isps - Updated May 2026

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