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Pointe South Cleaners

5.0 (1 review)
Closed • Closed

Services - Pointe South Cleaners

Clothing alterations

Clothing mending and repair

Dry cleaning

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7 years ago

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Courtesy Cleaners - Sofa cushion covers after being "dry cleaned"

Courtesy Cleaners

(14 reviews)

$$$

This is my cleaners of choice in the Stockbridge area. They can work as quickly as needed, and do a…read moregood job of working on any stains that you point out to them on the items you drop off. The staff is always pleasant, prices are reasonable, and a typical turnaround time is a few days. You can, however, pay a rush fee for next day pick up. I did this the first time I ever used them, and it was a lifesaver. Because this is located in a large shopping complex, there's always plenty of parking available near the storefront. I also appreciate that they will send text messages from time to time with specials they're running. For instance, maybe they're doing a special where blazers are a lower price or a certain percentage off for a period of time.

1/5 Stars -- Unacceptable Customer Service and Misleading Information…read more Extremely disappointing experience with Courtesy Cleaners. I called ahead to confirm that they could provide a specific service, only to arrive and be told something completely different. What made the situation even more frustrating was that no one was willing to make an effort to accommodate what I had been told over the phone. There was no attempt to find a solution, offer an exception, or take accountability for the misinformation. As a customer, I expect a business to communicate accurately about the services it provides, especially when someone takes the time to call ahead before making the trip. My time is valuable, and this entire experience was completely avoidable. I do not recommend Courtesy Cleaners to anyone who values clear communication, reliable service, and a business that stands behind what its employees tell customers. If you cannot deliver the service you claim to provide, the very least you can do is make a genuine effort to resolve the situation. Unacceptable, disappointing, and a complete waste of my time.

Snow Cleaners

Snow Cleaners

(17 reviews)

$$

I found Snow Cleaners by accident. I was at a nearby cleaners when one day they told me at the last…read moreminute that they couldn't complete my same-day order. I asked if they knew any other place that might help me, because I needed my order same day. They said, "No." I just happened to see Snow Cleaners across the street, and took a chance. Not only were they able to do my same-day order that day, I got a text message from Steve, the owner, when they were done. I switched cleaners that day and have been there ever since, only regretting that I did not discover them sooner. Would highly, highly recommend. They've been there 33 years for a reason.

I took my motorcycle vest here to have some patches sewn on. I went in on a Tuesday morning and was…read moretold it would be done by Thursday. I asked the price and was told that she didn't know off hand and she would text me later that day with the price. Tuesday went by no text, Wednesday went by still no text. I went back Thursday morning and was told she still didn't have the price and they would text me. A couple of hours later I was texted the price and asked if I wanted the job done. The price was well over the rate for patches to be sewn on. By this point I was frustrated and told them I would just come and pick it up. They responded ok. When I arrived I was then informed that my vest was not there and that they would not have it until the next day. I was never informed that this was being outsourced. Even when I told them I was coming to pick it up I was not told that it was not there. This was bad communication and terrible customer service. I am not sure what the cleaners side of things are like but for alterations it is a no go. I should have just drove the extra distance and went somewhere else. I wanted to give them the benefit of doubt because it was convenient. Never again, lesson learned.

Pointe South Cleaners - sewingalterations - Updated November 2026

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