Mark left me disappointed in every aspect. I didn't believe one tenant was qualified. She blew out…read moreof the house, leaving it full of swamp gas and roaches. The mold was up and it was in the low four figures for mold remediation alone. Wall to wall carpeting when torn out showed numerous large coffee colored stains on the underside, perhaps from the dog. Piece de resistance, an email came from his address, claiming hardship and asking for a temporary low four figures loan. The minute the charity cleared, another email arrived. Mark telling me his email had been hacked. Despite going to various agencies, I was just out the money.

I have Mark Manage our family properties. I own a service company myself and have to say I am…read morecompletely happy with the way Mark take's care of our properties and I appreciate his Management skills. We our very happy with Ozark properties and highly recommended them. Bill Roberts Baseline Termite

Professional staff with excellent communication. Experienced cleaning personnel and stellar…read morecustomer service. A family owned business with attention to detail.

From the owner: We are City on a Hill Property Management Services in beautiful Branson, Missouri! We take pride in…read moreoffering exceptional service to both property owners and vacationers looking for a comfortable and convenient stay in this popular destination. Our team of experienced professionals is dedicated to ensuring that your rental property is always in top condition and ready for guests. We can handle everything from guest communication and bookings to cleaning and maintenance, so you can sit back and relax while we take care of the rest. For vacationers, we offer a wide range of beautiful properties to choose from, each carefully selected and maintained to ensure a comfortable and enjoyable stay. Whether you're looking for a cozy cabin in the woods or a luxurious lakefront home, we have something to suit every taste and budget. So why wait? Give us a call today and experience the best that this beautiful destination has to offer. Our team is here to help you every step of the way, and we can't wait to welcome you to your home away from home in Branson!

Rented in Fall Creek for 2 years, maintenance def leaves something to be desired, the worker was…read moreoften rude and couldn't ever seem to quite fix my stove. Something about the water here leaves heavy lime deposits on most everything. Property management kept my deposits for what should have been a routine cleaning. Would probably look elsewhere for rentals in the future.

I wish this review was different, we tried to be as respectful as possible but they just kept…read morepushing and pushing so here we are. I came to help with the move, I was there when my family signed, my family asked questions and they were what appeared to be assuring all of it was done and that everything was ready. My sibling and their spouse moved in the house 5 days ago. We have found a problem with the house nearly everyday we have been here. Day one we're moving in we see that it has oders of cigarettes, and cat pee. ( yes they toured it before moving in but the tenant was still living in the home so how can you know for sure it's the house and not the tenants ) we were also told that a washer and dryer would be included when touring the property, but on the day we went to sign the lease, it stated it would not be included. So we had to wait until the 4th day to finally get a washer and dryer. On the very first day nothing was cleaned, water was barley coming out of the showers because of how dirty they were, we had to bleach the showers our self with our own cleaning products after being what appeared to be assured everything was ready for us to move in. The front step also appears to be above code. We had to literally hire our own cleaner just to come and clean it, it was that bad. The cleaner had to get on her hands and knees to clean the oven. We had to deep clean the fridge before any groceries could ever go in there. There were literally bugs in the ice maker and after cleaning it, it still doesn't work. And the fridge water hose was clamped shut. We should not have been what appeared to be assured it's ready to be moved in when it wasn't. We woke up the next morning with the house smelling so bad, my family has experienced pounding headaches and lightheadedness because of the oders and cat pee in the house. I shampooed each carpet 2 times and it came back dark brown both times. The shed has a hole in the floor, after finally going to there office trying to get something done, they said you can break the lease instead of going to fix all of those problems. We were like " we love the house we just don't want to live in filth and be getting sick because of the oders." they finally said we will send someone to professionally clean the carpets. Let's hope this headache is over. Ps- that's not even mentioning the 3 bags full of dog droppings and the trash we had to personally haul off left by the previous renter.

I agree with everyone on here. I moved in here, trusting these found out that when it rains the…read more flood and they knew about it, but they didn't fix it before I moved in. It caused a lot of damage to my property and they won't do a thing about they wanna do is get me

I have sold a bought using them before. Do a great job. If you are looking for a vacation rental…read morethey know all the rules. What rents and does not. Made the process easy. Thanks team

Stayed at a property in Branson managed by Sunset Realty Services.. This was a trip with young…read morechildren and family.. Overall resort we stayed at was nice.. The unit we stayed in was not the same however.. It had dings in wall upon arrival.. There was grease on the outside grill.. Almost all the chair bottoms were loose and fell off.. We had to clean the dust off of the porch screen as you can barely see out of it it was so dirty.. I understand being on a golf course in Branson this is expected but not to this degree cleaning was very poor on this unit.. The unit we stayed in could use some updates it is a little dated.. Noticed while giving the kids a bath in the world pool tub one of the Jets was not working.. Ended up pulling a massive hairball out of the jet. Ended up bleaching the Jets in the tub and you would be amazed at what came out.. It was the Most disgusting thing we have ever seen.. The property management Team at this unit Pretty much wants to charge you for every single thing they can and non emergency calls after 5pm cost you $25. luckily I was able to send emails and have them contact me.. The first gentlemen I tried calling was on vacation but he did relay my message to one of his colleagues that contacted me within a reasonable time. I explain the situation and he stated I should call maintenance and make them aware of it. I told him I didn't understand that when I already fixed the issue. After sending an email to the company office they did reach out to me the next morning I informed them of what happened and that I thought the answer I was given was not sufficient enough.. Ended up sending the office the video I took of me cleaning the tub via text. The response back was " Thank you sending this. I am sending this to the housekeepers. I apologize again for this." I would never want to stay at this property again. I was never offered any kind of reimbursement after spending roughly $1000 on the room for 4 days plus the room cleaning charge for this property.. Even know it was cleaner upon departure.. The couple next to us was checking out the same day as us.. I started to discuss with them some of the issues I've had with the unit we stayed in.. The lady I talked to actually owned the unit next to the one we stayed in and was preparing it for the next guest. Her unit was beautiful and well-maintained she invited us in and showed us around it was night and day compared to The one we stayed in.. The only way I would go back to the property would be if I could stay in one of her units As she well-maintained her property and cared about her guest.

Absolutely disgusting and dangerous environment. My wife, 3 children and in laws booked 3 nights at…read morethis cabin and it was completely neglected. There was significant black mold, the jacuzzis were non functional and unkept, the bunk bed WHERE MY CHILDREN WERE SUPPOSED TO SLEEP was loose with missing bolts and exposed nails. We found large centipedes crawling across the floor, THE BLACK MOLD WAS ALL OVER THE VENTILATION!!! The in-room AC didn't work, was completely non functional. We should have left right then and there, but we couldn't afford another place because we couldn't ensure a refund from this hole in the wall of a place. This place needs to be condemned. Will be reporting to the better business bureau, if they continue to not respond I will contact the local health department and any channel I can to make sure the safety of families and their children don't stay at this dangerous living space. They should be ashamed for allowing ANYONE to stay here. If my children or any of my family experience repercussions from breathing in that black mold I will take legal action.

DO NOT book with Sunset! We arrived to Timeless Memories Lodge on December 26 2024 about 7 pm. We…read moreleft at 1am on the 27th. We came as a family of 20 ready to spend two nights/days celebrating our "cousin crew" Christmas. By about 11-11:30 most kids and adults were in bed. I cleaned up and prepared for bed. upon pulling the covers back and laying down, I saw something crawl next to the 4 yr old in my bed. I smashed what I thought may be a spider, and noticed blood on my hand. flipped on lights to see bed bugs! woke everyone in house up and we began inspecting the 6 bedrooms in the house! All had signs of bedbugs. Live bugs were coming out of headboard in the room I was sleeping in! I have called and called! they did refund me but of course the vacation was ruined. I have requested to speak with owner multiple times and been denied. when I called today Casey(the manager) stated that the her Pest Control guy had went out and did not find any signs of bugs! please do not put yourself or your family though the chaos. I have pictures and 19 other people who seen the bedbugs!!!!

Booked through air bnb building 39 unit 23, within seconds of walking inside we seen a roach on the…read morewall, we walked outside, Contacted the property. They didn't have any availability anywhere else and didn't help find anywhere else for us to stay, I walked back inside to make sure I was correct. I kicked the side of the couch to see if anything would fall out and another cockroach fell out. called 10 other hotels in the area. No one has any availability for the night. EDIT: after reading the other reviews and how the company responded extremely unprofessional is insane, my husband cleans air bnbs on the side through his sisters company, these are all unacceptable on behalf of the cleaning crew and the way things were handled through the company.

Stay Far Away from This Unit - Misrepresented & Unacceptable Conditions…read moreWe checked in to The Cove (Building 18, Unit 3), hosted by Grand Welcome, on June 10, 2025. From the very beginning, our experience was disappointing. The unit was severely misrepresented in terms of cleanliness and condition. The ceiling had visible water stains from leaks, there were holes in the walls, and the floors and surfaces were dirty. The showers were especially concerning, with black grime covering the bottom. Things got even worse at night. Excessive noise from the upstairs unit persisted until nearly 1:00 AM. I contacted Grand Welcome through Airbnb and was advised to call the local police -- something I was uncomfortable doing while on a family vacation, especially not knowing who was above us. On June 11, we went out for the day as planned. Grand Welcome did drop off new towels at the door, but they were straight from the store, and I was expected to wash them myself -- not exactly what I wanted to be doing on vacation. That night, the noise problems returned. Again, I contacted Grand Welcome, who claimed they contacted local authorities, but nothing changed. On the morning of June 12, we decided to cut our trip short and left the property two days early. Grand Welcome instructed us to cancel the reservation and said we would receive a refund. As of today, I have received no confirmation of a refund -- either from Grand Welcome or Airbnb. I also suspect we were encouraged to cancel this way to prevent us from leaving an honest review. Bottom line: this unit is absolutely not as advertised. If you're considering staying here -- especially with family -- I strongly recommend looking elsewhere. This property, listed as the "Best of Branson" at The Cove on Airbnb, was anything but.

STAY AWAY! EXPLOITATION & LIES. Lease is a bunch of contradicting copy & paste, clearly NOT…read moreassembled by a lawyer. They expect the Tenant to: hire a professional carpet cleaner before vacating, provide documentation of pet injections, to inform them if a pet passes away so they can inspect... & other ridiculous demands. No physical keys provided, only a code. Garbage strewn in the yard & dried urine on the toilet when I moved in. Mailbox wobbles. Was promised multiple times that the bushes & grass would be trimmed before I moved in; they weren't. The lease does make sure to absolve them of the responsibility of lawn care, snow removal, pest control, & all utilities. USPS, Water Department, & Trash were all listed as Business instead of Residential; I had to straighten that all out myself. The refrigerator has an odor which they've essentially refused to address. Foghorn sound when master toilet is flushed & washing machine runs indicating an error in the plumbing which they also blew off. Bathtub is slanted away from the drain so that a puddle of water remains. They tacked on an additional $75 a month to provide a washer & dryer when that should be included. No shower curtain rods provided. Missing a toilet paper holder in 1 bathroom. After I signed the lease, I learned that the EXTERIOR & 2 BILLBOARDS' LIGHTS ARE INCLUDED IN THE ELECTRIC BILL... They're too cheap to pay to separate the cabling & billing. These lights are turned on by a darkness sensor & are on 2 different breakers, 1 located outside. These lights are on 12-14+ hours per day depending on how dark it is. When a billboard is vacant, the lights are still on. They offered to refund me (I paid everything in advance) $30 a month toward the bill which Entergy said was sufficient to cover the cost. No notice is given of when the billboard is changed (people just show up whenever). Nowhere in the lease does it state that turning off the breakers for the exterior or billboard lights is a violation of the lease. At one point after having made an away trip for a few days, one of them kept trying to get me to verify that I was out of town & that I returned on a specific date...as if he wanted to emphasize that they're watching me. It's clear that they either have someone monitoring the comings & goings of whoever lives here or they've a hidden undisclosed camera somewhere on the property because I NEVER told them that I was going out of town; I only said I would be unavailable that particular week to schedule them coming to tend to something. They claim to own the house itself but only to lease the land to someone who apparently lives behind the property. There was a repair needed that only required replacing ONE sheet of sheetrock. They charged me $2248! The main water hook-up to the house had ZERO insulation on it which is why it froze & cracked. There's SO MANY questionable things going on with this property. Overall, I normally would've never entered into a contract with these people because of how untrustworthy the lease is & how shady their communication was, but I believe the Almighty told me to so I could expose them. I've caught them in multiple lies & it's very disconcerting how they are somehow tracking my comings & goings when I park my car in the garage when I'm home, & their office is a half hour away in Missouri with this being their only property in Arkansas. I recommend STAYING AWAY from these people. Their other company name is Built Right Affordable Homes & Structures.

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We were at the Keeter Center today for our usual visit when in Branson. Every visit up to today has…read morealways been exceptional...wonderful food and the service outstanding. But today was diffetent....food we could tell was not up to par-seemed to have been warmed up and not fresh. Even the apple pie had an oatmeal topping that was soggy! The wait staff seemed rushed and seemed spread too thin. We waited long periods of time between courses as we watched our server rushed between guests and from one side of the dining room to the other. We hope this was just a one-off!

We enjoyed another fantastic meal here where we have celebrated our great aunt's 93rd bday and my…read morewife's xyz birthday! Haha The meal was outstanding - with us sharing a ribeye with my son, as well as my wife and her cousins getting Prime Rib. My daughter enjoyed sliders with tater tots! We had homemade ice cream from the creamery The Service was outstanding the meal was a great value! The place is so iconic and amazing - we only the character and ambiance too!