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Step Above Property Management

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3 months ago

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Sunset Nightly Rentals

Sunset Nightly Rentals

(13 reviews)

Absolutely disgusting and dangerous environment. My wife, 3 children and in laws booked 3 nights at…read morethis cabin and it was completely neglected. There was significant black mold, the jacuzzis were non functional and unkept, the bunk bed WHERE MY CHILDREN WERE SUPPOSED TO SLEEP was loose with missing bolts and exposed nails. We found large centipedes crawling across the floor, THE BLACK MOLD WAS ALL OVER THE VENTILATION!!! The in-room AC didn't work, was completely non functional. We should have left right then and there, but we couldn't afford another place because we couldn't ensure a refund from this hole in the wall of a place. This place needs to be condemned. Will be reporting to the better business bureau, if they continue to not respond I will contact the local health department and any channel I can to make sure the safety of families and their children don't stay at this dangerous living space. They should be ashamed for allowing ANYONE to stay here. If my children or any of my family experience repercussions from breathing in that black mold I will take legal action.

DO NOT book with Sunset! We arrived to Timeless Memories Lodge on December 26 2024 about 7 pm. We…read moreleft at 1am on the 27th. We came as a family of 20 ready to spend two nights/days celebrating our "cousin crew" Christmas. By about 11-11:30 most kids and adults were in bed. I cleaned up and prepared for bed. upon pulling the covers back and laying down, I saw something crawl next to the 4 yr old in my bed. I smashed what I thought may be a spider, and noticed blood on my hand. flipped on lights to see bed bugs! woke everyone in house up and we began inspecting the 6 bedrooms in the house! All had signs of bedbugs. Live bugs were coming out of headboard in the room I was sleeping in! I have called and called! they did refund me but of course the vacation was ruined. I have requested to speak with owner multiple times and been denied. when I called today Casey(the manager) stated that the her Pest Control guy had went out and did not find any signs of bugs! please do not put yourself or your family though the chaos. I have pictures and 19 other people who seen the bedbugs!!!!

Branson Tri Lakes Property Management

Branson Tri Lakes Property Management

(8 reviews)

I wish this review was different, we tried to be as respectful as possible but they just kept…read morepushing and pushing so here we are. I came to help with the move, I was there when my family signed, my family asked questions and they were what appeared to be assuring all of it was done and that everything was ready. My sibling and their spouse moved in the house 5 days ago. We have found a problem with the house nearly everyday we have been here. Day one we're moving in we see that it has oders of cigarettes, and cat pee. ( yes they toured it before moving in but the tenant was still living in the home so how can you know for sure it's the house and not the tenants ) we were also told that a washer and dryer would be included when touring the property, but on the day we went to sign the lease, it stated it would not be included. So we had to wait until the 4th day to finally get a washer and dryer. On the very first day nothing was cleaned, water was barley coming out of the showers because of how dirty they were, we had to bleach the showers our self with our own cleaning products after being what appeared to be assured everything was ready for us to move in. The front step also appears to be above code. We had to literally hire our own cleaner just to come and clean it, it was that bad. The cleaner had to get on her hands and knees to clean the oven. We had to deep clean the fridge before any groceries could ever go in there. There were literally bugs in the ice maker and after cleaning it, it still doesn't work. And the fridge water hose was clamped shut. We should not have been what appeared to be assured it's ready to be moved in when it wasn't. We woke up the next morning with the house smelling so bad, my family has experienced pounding headaches and lightheadedness because of the oders and cat pee in the house. I shampooed each carpet 2 times and it came back dark brown both times. The shed has a hole in the floor, after finally going to there office trying to get something done, they said you can break the lease instead of going to fix all of those problems. We were like " we love the house we just don't want to live in filth and be getting sick because of the oders." they finally said we will send someone to professionally clean the carpets. Let's hope this headache is over. Ps- that's not even mentioning the 3 bags full of dog droppings and the trash we had to personally haul off left by the previous renter.

I agree with everyone on here. I moved in here, trusting these found out that when it rains the…read more flood and they knew about it, but they didn't fix it before I moved in. It caused a lot of damage to my property and they won't do a thing about they wanna do is get me

Sunset Realty Services

Sunset Realty Services

(3 reviews)

I have sold a bought using them before. Do a great job. If you are looking for a vacation rental…read morethey know all the rules. What rents and does not. Made the process easy. Thanks team

Stayed at a property in Branson managed by Sunset Realty Services.. This was a trip with young…read morechildren and family.. Overall resort we stayed at was nice.. The unit we stayed in was not the same however.. It had dings in wall upon arrival.. There was grease on the outside grill.. Almost all the chair bottoms were loose and fell off.. We had to clean the dust off of the porch screen as you can barely see out of it it was so dirty.. I understand being on a golf course in Branson this is expected but not to this degree cleaning was very poor on this unit.. The unit we stayed in could use some updates it is a little dated.. Noticed while giving the kids a bath in the world pool tub one of the Jets was not working.. Ended up pulling a massive hairball out of the jet. Ended up bleaching the Jets in the tub and you would be amazed at what came out.. It was the Most disgusting thing we have ever seen.. The property management Team at this unit Pretty much wants to charge you for every single thing they can and non emergency calls after 5pm cost you $25. luckily I was able to send emails and have them contact me.. The first gentlemen I tried calling was on vacation but he did relay my message to one of his colleagues that contacted me within a reasonable time. I explain the situation and he stated I should call maintenance and make them aware of it. I told him I didn't understand that when I already fixed the issue. After sending an email to the company office they did reach out to me the next morning I informed them of what happened and that I thought the answer I was given was not sufficient enough.. Ended up sending the office the video I took of me cleaning the tub via text. The response back was " Thank you sending this. I am sending this to the housekeepers. I apologize again for this." I would never want to stay at this property again. I was never offered any kind of reimbursement after spending roughly $1000 on the room for 4 days plus the room cleaning charge for this property.. Even know it was cleaner upon departure.. The couple next to us was checking out the same day as us.. I started to discuss with them some of the issues I've had with the unit we stayed in.. The lady I talked to actually owned the unit next to the one we stayed in and was preparing it for the next guest. Her unit was beautiful and well-maintained she invited us in and showed us around it was night and day compared to The one we stayed in.. The only way I would go back to the property would be if I could stay in one of her units As she well-maintained her property and cared about her guest.

Step Above Property Management - propertymgmt - Updated May 2026

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