The good: the apartment itself, the maintenance staff is prompt once a work order is placed. The bad: The front office seems bothered by every question or request. They have an attitude with everything. They recently put a $50 charge on my account for not having renters insurance (I've had the policy active and paid with USAA since moving in). I've now called five times to get them to remove this charge so I can pay this month's rent. The online portal will not allow you to pay a custom amount. Now the charge is off, but with a $130 late charge. The package situation is dumb. I have a wedding coming up, so clearly expensive and important packages will be coming to me. The front office accepts the packages from the carrier, puts them in the back of the office and when you try to get them from the front office staff, they can't find them. I have literally visited the office six times to receive two packages. They also will not allow you back there to look yourself. They never answer the phone. This is annoying, because when you walk down to the office there is usually someone sitting in the office to greet you. Even if you have a tour of a future resident, have one staff member stay in the office to answer the phones. Even if you leave a message I never get a call back. I have called on at least five occasions and received one call back. There was even a time when a resident near me had packages outside their door piling up over a couple weeks. A neighbor stopped me in the hall and we were both concerned. The resident clearly lived alone and we were concerned if the person might not be alright inside. I go down to the office to speak to the staff who visibly looked annoyed I was bothering her. She told me the resident would retrieve the packages eventually and not to worry about it. I said, "Can you please do a wellness check to make sure the person is not dead inside?" She again acted annoyed. I threw my hands up and left. The amenities are consistently broken and under repair. For a complex that talks of luxury, this is far from it. Live somewhere else. read more

Point on Scott - Apartments Near Me - Decatur, Georgia

unprofessional management company so that's a bad sign. I arrived for the tour, which was scheduled over a week in advance (I was five minutes late during business hours) - the office was unoccupied with this sign inside (I followed a resident inside and then saw it, otherwise you're stuck in the parking deck and no one answers the door when you ring). No attempt at contacting to check on the appointment, reschedule since the person had to leave during open hours, or since then. Also keep better track of your leads. Stop emailing pushing for a tour when it's already scheduled. read more

Point on Scott - Apartments Near Me - Decatur, Georgia

I love the staff workers here . I appreciate how clean the whole complex is . I truly appreciate the main Rual for always fixing my issue quickly. read more

Point on Scott - Hot tub - Apartments Near Me - Decatur, Georgia

Point on Scott has been impressive from the start. From the attentiveness of the leasing agent, Keiyrah, who responded within minutes of an inquiry to Zeke, the assistant manager who made his presence and availability known upon my first meeting, this is a remarkable team. Starting with the quote process, Keiyrah reached out quickly and offered me a chance to tour (guided or self) in-person or virtual, due to covid. I reviewed the virtual tour but also opted for an in-person viewing -- starting with the leasing office, they have secure entry, temperature checks, mask requirements and hand sanitizer. Upon touring, all amenities were open, functioning and had posted Covid guidelines (this really impressed me as a public health practitioner). The online videos are strikingly very accurate in comparison to the online photos. Smart thermostats, quartz counters, bench showers, and fob entries are my favorite features. OveralI, the property really feels secure. The maintenance staff is also remarkable with less than 24-hour turn around for work orders and they too follow Covid-19 protocols. The common areas are well maintained and the neighbors I've seen are friendly, socially distancing and wearing masks in common areas! The busy intersections can be a little loud at times, especially due to sirens at the nearby hospital, but over time you get used to it. Additionally there is access to the sister property across the street and it's in close proximity to many good food options, shopping centers, and downtown Decatur. read more

As an Emory undergraduate student, Point on Scott balances both amenities and location (8min North Dekalb shuttle). Amongst the management team, Rai Brown, should be your go to leasing agent. She single handedly coordinated a move in with myself and 2 other roommates in China. There were several issues with moving in surrounding guarantor forms and proof of income, but Rai went above and beyond to communicate with corporate to finalize a proper move in. notable perks: - whole foods delivery to door - 24/7 gym - parcelpending - multiple elevators If you can't get Rai Brown, your next best bet is the manager, Patrick. It is an understatement to say that the few management employees handle both leasing inquiries and current resident situations. Keep that in mind and if reaching out virtually: optimal calling hours or emailing is after opening at 9am EST! read more

I cannot WAIT to move into Point on Scott!! I've lived in a downtown Atlanta loft for about 3 years now and have been looking for the perfect Decatur home and I found it! High ceilings and large windows with natural light are a necessity for me and Keyon found me my dream loft apartment (I didn't even know lofts existed in Decatur). Now I don't have to give up the city vibes! I can't wait for pool days in my hot pink chair! read more

I've lived in these apartments for a little over a year. After turning in my notice today I decided to write an honest and fair review about the building and management. I really wish that I could give more stars but in most areas they just don't get it right. Pros: Amenities including pool and workout area are very good. You can walk to many restaurants and shopping While starting to feel a little dated the styling of the units is still pretty good Cons: Management. The management in place now will literally tell you anything to get your signature and then treat you like your crazy when you ask them for what they promised. Little examples of this are key fobs and access cards. If you don't get it writing forget it. Once you sign you will receive attitude. Noise. The noise from Scott Blvd is loud 24 hours a day. I feel they did not design the building with this in mind. The traffic sounds bounce off the courtyards and can even be heard in the inside units. Chemicals. We couldn't move into our unit for four days after the lease started. They used some kind of chemical in cleaning that was noxious. In their defence they placed a ozone machine in the unit to try to clean the air but it took about two weeks before the majority of the smell went away. The maintenance man blamed in on the carpet cleaners but we still never figured out what it was. We asked politely for a refund for the four days and just got the run around so we dropped it. Also the water from the refrigerator door smells and is undrinkable so we just used bottled water. I don't think they change the refrigerator filters. Bait and switch. Management will show you beautiful model apartments and after you sign the lease your actual unit will be much lower quality. When we moved in we realized that instead of the front loading washer/dryer in the model we saw our unit had a machines that looked like they came out of an old dorm. The toilet in our unit was tiny and low to the ground. The blinds are so cheap that after opening them one time we had to spend hours to get them back closed. Maintenance. Our elevator has been down for over a week now. It has been down at least once a month since we moved in. This is such a problem that residents openly joke on whether it is up or not. Our final straw came last night when my wife and kids had to spend 45 minutes waiting for maintenance because the crappy key fob lock on our apartment stopped working. The maintenance man acted like he was doing us a huge favor in just showing up and complained to my wife that it was a dead battery in the lock like we know to change them. These apartments are way too expensive for the issues and management that you'll have to live with. I'm spending a large amount to move a mile away just to be out of this sub par building. Keep driving - there are plenty of better apartments in the area. read more

I just completed an application 30 minutes ago and it was approved with conditions (one month rent deposit). Since I was unwilling to agree to their terms and the leasing agent Stephon asked if I wanted to cancel my application, you would think the transaction could be canceled. Nope! He said it will take 30 days and they will mail me a check for the deposit and administrative fees which is absurd. If you're not sure or don't want to pay one month rent for a security deposit DO NOT WASTE YOUR TIME APPLYING I should not have to wait 30 days to receive my funds considering it's still pending and ESPECIALLY SINCE WE ARE DEALING WITH THE COVID-19 PANDEMIC. TALKING ABOUT HEARTLESS read more

My daughter and her roommate just moved into Point on Scott and we have already had a great experience. The team in the leasing office are fantastic and Oscar is the best! He was helpful with showing the apartment, pre move in paperwork and post move in questions. Property is clean and well maintained. Amenities are great! read more

The staff here used to be good at responding to issues or requests and recently there is newer staff members who take weeks to get back to your emails or just don't respond at all. We have had our rent raised and seen zero improvement of communication. We would move except they stated we need 60 days notice for leaving. Not reliable. Northwood Ravin is a lousy mega corporate parent company that only cares about the bottom line. Maintenance is by far the best employees here. read more

My time at Point on Scott has been AMAZING. There isn't another property in Decatur or Atlanta that compares. The staff is awesome, the amenities are state of the art and CLEAN, and my apartment has so much character. The resident events are well planned and fun! If you're considering Point on Scott...look no further, fill out the application TODAY! read more

I stopped by the complex for rates and met Oscar he was very great and full of energy! Although I found somewhere else to stay he was knowledgeable of the area and of the complex . read more

I love the staff the restaurants and the amenities at POS!! The maintenance team is awesome and all areas are kept clean and sanitized!!! Come join the best community in Atlanta read more

Point on Scott - Lobby - Point on Scott - Apartments Near Me - Decatur, Georgia

I have lived in 4 apartment buildings and this is by far the cleanest and had the nicest most welcoming staff. I feel like I'm vacationing at a resort living in this building! The amenities are top notch and super clean. They are always engaging the residents by doing activities within the building! We even had a Halloween party last year! Can't say enough good things! read more

I was in a bind before church yesterday and I needed help and Patrick came to my aid. He didn't have to but as usual went out of his way to help me out. Thanks Patrick and Thanks Point on Scott! V read more

I love living here! The complex, amenities, and staff are great! Maintenance issues are handled quickly especially if Rudy gets assigned with the task. He's friendly and fast! read more

I love living at The Point on Scott and the amenities are amazing. Great place to live and enjoy life. As a single woman, I feel so extremely safe here. read more

Absolutely love living here at point on Scott. Not only do I feel like family, they're quick to fix any problems that may arise and the amenities are to die for. Everyone that visits me brags about how clean and modern it is! Renewed my lease without hesitation. read more

I truly had a wonderful experience at Point on Scott. Oscar was extremely kind, patient, and was very understanding to me, as this would be the first time I will be getting an apartment . He took me on a tour and thoroughly explained everything to me in detail and answered all of my questions. I truly felt comfortable around him. He had me smiling and we had great conversations outside of just talking about the apartments. This experience has been so enjoyable! I recommend everyone to come here and look at this apartment complex! read more

I did a Tour with Oscar Byrd and it by far was the best tour i've ever been on all questions where answered in its entirety and he was such a delight as a representative ! read more

Nice apartment but the staff is absolutely terrible. Unresponsive to emails or calls. And this is not just for problems. They fail to communicate when I tried to initiate the lease, renew the lease, end the lease and get my deposit returned. The amount of time I spent trying to get staff to just answer me was ridiculous. I would like to say it was one person, but there is so much turn over, and it happened repeatedly. Never again with NWR properties. read more

I cannot say enough great things about Point on Scott! I have lived here for the past 2 years and absolutely love the inside of my apartment, the amenities they offer, and the customer service that they provide! Restaurants and shops are all within walking distance. Best place I've ever rented! read more

This place is awesome!! The amenities are fantastic, if there is ever an issue it is taken care of immediately, their property policies aren't just lip service - they are actually enforced, and the staff is phenomenal!! The gym and sauna are probably my two favorite amenities. The gym has everything you need - weight machines, all types of cardio equipment, free weights, CrossFit area, etc. The sauna is always empty when I go and is a nice perk to have in apartment living. I rarely ever hear my neighbors above me. I def never hear the people who live on either side. Nothing but great things to say about the staff. I worked with Keyon from the start and she was on it!! Super professional and responsive. The maintenance crew rocks. I've lived here since Feb of this year and have always been provided with exceptional and speedy service from the maintenance crew. Today, I was able to get a service request immediately addressed within moments of reporting the issue - Rudy and Raul were awesome!! This complex is within walking distance to several different grocery stores that can accommodate any budget, quick bites, casual shopping, and others. The only con to living in this area means you hear a lot of sirens due to the proximity of the hospitals, elderly communities, etc. read more

We absolutely love living at Point on Scott. The space feels very luxurious and is maintained beautifully. Anytime we have ever needed anything, it was addressed immediately. The staff is so friendly and treat us like family! They provide us with so many special perks as well. Game nights with food, barista, cocktail hours and so much more. Something that was important to me when looking for a place to live, was safety. Point on Scott is so secure and has on-site security. Very diligent and professional security, not the kind that sits around not paying attention. I was also pleasantly surprised by how family-friendly it is. We really could not be happier! read more

I absolutely love The Point on Scott Apartment Complex! The building is always very clean, and the staff members are friendly and professional. The amenities far exceeds my expectations. Without hesitation I would highly recommend this apartment as a housing option. Also, having access to all of the surrounding shops, stores eateries is certainly a bonus as everything is in walking distance!! read more

I loved living at Point on Scott. I was one of the first to move into the building and resided there for a year and a half. The location is great, it's just minutes from the city, however, you don't feel too far removed. It's surrounded by lots of new restaurants and retail, as well as the new North Decatur Square that's coming to the area. All which are within walking distance to the complex. The unit interiors are modern and spacious. The amenities are second to none, things you wouldn't even have on your "wish list" for an apt. home such as his/her saunas and a golf simulator, just to name a few. I can't say enough great things about the staff, The Manager Carla is AMAZING, you can always count on the Assistant Mgr Keyon for one of her big Infectious smiles, and Stefon is very helpful and cool also. Maintenance is very quick to respond to any requests. They always have resident activities and even a free trainer. I've thoroughly enjoyed my time here and will miss the building and the people. If you're looking for a great place to call home, you should look no further than Point on Scott in Decatur, GA! read more