AVOID. This place…read moreis a scam. We pay for utilities in common areas on top of amenity and maintenance fees and they refuse to provide copies of utility bills/resident numbers to confirm accuracy. I repeat: we pay for and are refused proof of delivery of a service. Don't get much delivery on anything-get in late at night and key fob's not working? Hope it's not winter. Need something fixed? Hah. Amenities promised don't exist. No package room that delivery people can access. No coffee bar. No cyber Lounge. I've attached photos of these advertised on the website, date-stamped for today. Gym is not maintained. I've had 10% of my packages stolen, one of which was an $800 non-refundable item. There was a delivery photo but management said WC's camera wasn't working when it was stolen. There are no working cameras anywhere but the lobby to protect Windsor's interests. We pay for that. We also pay for gated parking and they just leave the gates open now because they never work. The halls are FILTHY. There's constantly dog poop and pee and loose trash everywhere. Once there was huge ball of human hair outside my door for an entire week. Another time there was gallon sized ziploc with orange grease inside it. I didn't pick either of these up until I had to because I had guests coming over. I wanted to see how many times trash valet would walk by and do nothing. There is currently a large piece of broken porcelain on the staircase of building one that's been there for over a week. The fire alarm goes off incessantly because people are constantly smoking. We get ceaseless emails about that, the dogs, and not driving out of the Franklin exit. They'd rather auto-spam their residents on a daily basis than put up a simple one-way barrier gate. It would be pennies to a huge company like Windsor. It'd cost less than a month of rent for one of the studios in this complex alone. These daily emails are tantamount to harassment. If an individual contacted me that frequently unsolicitedly and I couldn't block them- we can't b/c important communications come from the same email- I'd get a cyberstalking restraining order. Run away.

Wonderful experience living in this community! I was here for 3 years and had the pleasure of…read moreworking with Sierra, Ayushi, Jada and most recently Sonia- all incredibly sweet, helpful and accommodating. Right before my move out Sonia took the time to help me locate a package that was placed in the wrong locker- they go above and beyond to answer emails back promptly- always warm, helpful, professional and knowledgeable. I lived on 6th floor, very quiet with respectable neighbors who were considerate and never had any issues with noise or whatnot. The halls are kept clean I have never once seen any pests in my apartment nor in the hallways and common areas. Upgrades are continuously done to maintain the beauty of the property and at minimal inconvenience to residents. The property is beautifully maintained and leasing is very responsive with communication. I always felt safe coming home since I work so much and only at night and never felt like my community had questionable residents around doing anything shady. They organized a lot of community events and food trucks for residents to socialize which was nice even though I didn't make it to many. Amenities stayed clean and well maintained. The apartments are beautiful with lovely finishes and worth the price for safety and community. Thank you Windsor Chastain for being a part of my journey- so grateful!!

I am following up on my prior review and including photos to document the conditions I previously…read morereported. These issues were identified and documented at move-in, and I subsequently reported them verbally to management as well. Maintenance has also been inside my apartment with management present and personally observed these conditions. I was advised that some of the issues were "not repairable" and would require complete replacement. It has now been approximately six months, and I still have not received a meaningful update regarding when the necessary replacements or repairs will occur. Most concerning, I signed and am paying for a two-bedroom, two-bathroom apartment, yet I have been unable to fully use the bathtub as intended because of a condition that has been reported and observed by management. At more than $2,900 per month, I have continued to fulfill my obligations under the lease and pay the full contracted rent. I reasonably expect the apartment and its advertised features to be maintained in usable condition and for documented issues requiring replacement to be addressed within a reasonable timeframe. This is no longer a matter of management being unaware of the conditions. The issues were documented at move-in, reported directly, and personally observed by both maintenance and management. I am posting the accompanying photos because my previous efforts to obtain a clear resolution and timeline have not resulted in the necessary repairs or replacements. Perhaps publicly documenting the conditions will finally result in a substantive response, including when these outstanding issues will actually be corrected. I will update this review if and when management provides a concrete resolution and completes the necessary work.

BEWARE! DON'T BELIEVE THE 4.7 STAR RATING ON GOOGLE!! If you read the 5 star reviews, they are not…read moreabout living in this complex, and only about getting a tour so of course you're going to get the best customer service as they want you to sign a lease. LOOK ELSEWHERE! I lived at Alexan on 8th for 4.5 years, and while the location and unit finishes are great, the property management and overall living experience have steadily declined. When the building switched from Lincoln Property Management to Hanover, the transition was handled poorly. Drew was a solid manager, but once he left and Tori took over, things only went downhill. Tori shows no indication that he cares about the residents, and that attitude trickles down to his staff. Any time I called with an issue, I was routed to an offsite answering service who promised to "notify the leasing office," but nothing ever came of it. Maintenance & Property Issues: Gym equipment (stair stepper, cable weight machine, treadmills) was broken for months at a time and still broken to this day. Non-EVs frequently parked in charging stations. When reported to concierge or the leasing office, no one notified the resident to move their car. Multiple chargers were broken, and maintenance requests were marked "completed" without ever being fixed. EV charging should not be listed as an amenity in this case. Locks and handles on secure entry doors into the garage were broken--level 4's door handle was left broken for over six months and was still broken when I moved out. Overall, there is a backlog of extremely simple maintenance items that have gone ignored for over a year. Resident Experience: The resident mix was half young professionals/Georgia Tech students and half tenants that made living here very difficult. In my time at Alexan on 8th, two neighbors were evicted, and multiple incidents required police and even animal control intervention. One neighbor squatted under a fake identity, brought strangers in at all hours, and disturbed the peace for months before anything was done. Multiple armed cops finally showed up one day and evicted him. Another left her new puppy alone, barking for hours on end, kept it outside on a balcony in extreme heat, and let feces pile up--animal control was called twice by another resident. She also frequently left her children unattended, a lot of times by the pool, and many neighbors suspected trafficking in her unit. Despite numerous complaints, management never acted. She fled in the middle of the night and left a unit full of trash. A third neighbor blasted loud music with heavy bass late at night, and again, after-hours calls to "management" went nowhere. Move-Out Experience: To top it all off, the move-out process was just as frustrating. When I submitted notice that I wasn't renewing my lease, I never received any acknowledgement--no email confirming receipt and no checklist of what needed to be done prior to moving out. Eventually, a list showed up on the portal, but the portal didn't allow you to schedule an inspection. I had to email the office and waited days before getting a reply. Joia was corresponding with me, but on the day of my scheduled inspection she was nowhere to be found. I had to return the next day, only to have a brand-new employee--just two weeks into the job--conduct the inspection. She admitted she had never been formally trained and had been forced to cover Joia's inspections, which Joia scheduled on her off days. The Good: The building itself has potential. The location is excellent--right in the heart of Midtown. Amenities are nice, and the floor plans are spacious with good storage and attractive finishes. The Bottom Line: It doesn't matter how nice the apartment looks if you can't actually enjoy living there. Deferred maintenance, unresponsive management, constant resident issues, and a poorly managed move-out process made my experience extremely frustrating. For the price, you can absolutely find a better-run property in Midtown.

I was going to move to a different apartment complex because I wanted a better apartment for the…read moremoney. Nothing even came close to being as nice or as reasonable in price. I ended up right back where I started and moved up to the top floor and I LOVE IT!! Dwayne is amazing and came into the new apartment to adjust a couple of things and make sure everything was perfect for my move in. He is just absolutely the best. They all are great here. The office employees are super sweet and very helpful. The amenities are amazing, the location is unbeatable for walking to everything and in beautiful neighborhoods. The apartment is super secure. They just replaced all of the heat/cooling on 100% of the apartments and put a brand new roof on too. I am looking forward to seeing the hallways get repainted. The hallway carpet is just beautiful and the elevators are very classy. The vinyl wood flooring in my apartment is gorgeous. I just love it here and glad I am staying!!!!

Management is awful here. They do not address any of your concerns or noise nuisance…read moredisturbances/issues and do not respond timely to written communications.

I used to really love living at The Monroe. I first moved in as an international student, without a…read moreSocial Security Number, and paid a high deposit ($2,019). Despite the extra cost, the leasing office back then--especially Jessica and another white female staff member--was responsive, empathetic, and organized. I renewed my lease after the first year with zero hesitation. But things have changed dramatically. The new leasing team, particularly Caleb and Isaiah, has made my move-out experience deeply frustrating. I sent a written notice to vacate in April, well before my lease ended on June 3, yet I was hit with a surprise "Notice to Vacate" form assigning me a false move-out date of June 20 and charging me rent and month-to-month fees I never agreed to. Caleb sent me a handwritten PDF dated incorrectly (signed as 2029), ignored my lease's actual end date, and now insists that I owe prorated rent and additional fees all the way through June 30--despite my lease ending June 3 and the unit being cleaned and vacated on time. As if this wasn't enough, Building 1's elevator breaks constantly, and the office repeatedly sends inaccurate maintenance notices. They even sent two emails about the same holiday closure--one with the wrong date. The professionalism is gone. It's disappointing to see how far this property has fallen. I once viewed The Monroe as home. Now, I'm gathering documentation and speaking with legal counsel to contest these fees and protect my rights. I hope no other tenants--especially international ones--are taken advantage of like this.

SalutationsIn my opinion the staff member (JESSICA) is a racist -- I am a (self employed) contract…read moreworker via Wonolo and had an assignment with . I was assigned to work at the Monroe Apartments' package room on Friday July 7, 2023 at 2pm. I was having a hard time locating the package room, upon my arrival. Around 2:25pm I finally was able to get inside of the main building -- I saw the leasing office and one of the staff (the female with the blonde hair, who I feel is a racist; name JESSICA) exiting the office with two (Caucasian) males who appear to be . I introduced myself; showing JESSICA my credentials and access code via and informing her why I'm on the . I asked her how to navigate to the package room from the outside. I noticed her face begin to scrunch up while I'm talking. She responded with a unpleasant tone as her face remained scrunched, "well, why do you need to be here to notify the residence about their packages, don't they get notified when it arrives?" -- I again briefly explained to JESSICA the purpose and how works (perhaps maybe she forgot). Her face remains scrunched and I felt she was no help with answering my initial question, "how to navigate to the package room from the outside?" I said, "I will figure it out on my own, thank you" as I smiled and walked away. As I begin to walk down the hall to the package room, she and the two begins to make and - comments about me. They called me "a crazy" and "the wild," One of the Caucasian males said, "oh the crazies are out today" and the other male said "does the wild normally roam the property,"-- JESSICA replied back to them, "not normally" -- over hearing their - comments and conversation, I said "Excuse me, what did you say?" as I'm trying to enter my access code on the keypad of the package room. They replied, "we didn't say anything about you, we are talking about something else" -- the keypad was not working from the inside of that hallway. So I decided to vacate the property because I did not feel welcome. I left a Google review (originally posted Friday 7/7/2023) detailing my interaction with JESSICA. JESSICA contacted the team to inform them about my Google review; asking them to tell me to remove my review. She tells the team that I am unprofessional and that she spoke to and about me the way she did because I fit the description of someone who stole packages off the property. -- I feel like JESSICA racially profiled me. Even though I introduced myself and showed her my credential prior to "roaming" the hallway to the package room. -- I was left utterly confused and baffled about her reasons and justifications. I finally entered the package room via the outside entrance. JESSICA, was present. She made eye contact with me, scrunched her face and said in a stern tone, "can you come with me into my office?" -- I said, "Salutations, sure." We enter her office; "umm can you take down your review?" Was the first thing that came out of her mouth. I replied back, "I removed it already," -- another property manager enter the office. A gentleman (I believe his name is NATE) stood near the door. JESSICA, was trying to minimized her part and also defend the two Caucasian males part in the incident. "Had you said you were here to the packages I would have understood what you were saying," is what the JESSICA said. -- I responded with, "Audit? -- that's different; I'm not doing inventory on packages." -- she added, "well I didn't know who you were and I thought I needed to call security to have you removed from my property," she concluded as her face remained scrunched. I said, "you know what, I really want get back to my task-given-at-hand so I can quickly leave your property." I exit the office and proceeded back to the package room to complete my task and vacate the property, IMMEDIATELY!

We moved in recently. The management and maintenance guys are very nice. Best location, wonderful…read moreapartment. Many of the people who live here are pleasant and say hello

Great apartment complex, lived here for a few years now. Maintenance requests are insanely prompt,…read moreoften same day, usually first thing the next morning if not. They've fixed any issue I've ever had within an hour or two, from blown fuses, AC maintenance, garbage disposals, lock outs, appliance repair, you name it. The walls are thick. Location is prime, Piedmont park and colony square are basically next door. Whole foods is a short walk, Publix and a Trader joes are a medium walk, target is a short drive over to Atlantic station, Ansley mall is a 2 minute drive, VaHi is a 30 minute walk. You can get to Ponce City Market on a 40 minute BeltLine Walk or a 15 minute scooter ride. Rent is reasonable, and its nice to live in a 5-story building among high rises. Elevator problems are occasional (inevitable), but its only a few flights of stairs. Neighbors are polite. Plenty of parking. I walk to MARTA so I rarely drive - Arts Center is a short easy walk, Midtown MARTA isnt much further. Bus stops right outside. New protected bike lane on 14th as well. Hard to beat, I'll miss it when I have to move. Edit - I also toured remotely before I moved in from out of state. Staff made it convenient to set up an appointment and even Facetimed me for a personal tour of the space, which was very helpful at the time.

I've lived here for three years and loved every second! The building is so safe and the staff is…read moreincredibly helpful and kind. I love seeing Raphael when I go by the front desk or need to grab a package. Our management team and staff truly make this place a home. I couldn't ask for a better place to live in Midtown!

Lilli is a great, safe place to live. Devon, who is the main manager in the leasing office, is very…read morecommunicative and efficiently solves any issues that may come up. Kelly and her team excel in keeping up with maintenance. Michael, Yaz and Raphael are stalwarts at the front desk, making sure deliveries and guests find their way to your front door quickly and smoothly. I've been at Lilli for about 6 months now, and I have not been let down with their service. It's the crown above the beautiful units you'll find here. My only note would be I wish the front desk staff in the over week night and weekend evenings were more consistent. It would elevate the building tremendously, making it feel more like a community.

Amanda & Stephanie are phenomenal leasing agents. They are one of the reasons I moved to The Irby!…read moreAbove all, they both have great personalities, demonstrate considerable amount of compassion, and are swift to help residents with whatever they may need. The Irby is a great place, but I truly appreciate the value and care that Amanda & Stephanie bring! Josh H.

I just moved in and Adriano has been so friendly and helpful with the process! He handles every…read morething in a timely manner and does the very BEST. Very hands on, couldn't ask for a better experience :)

Not worth the price. The management is okay - they answer phone calls and emails about 40% of the…read moretime. I gave up contacting them and I've only lived here like 3 months. They are pretty good at addressing maintenance issues though, in my experience. Here's the best part: the leaf blowers wake you up at 7:45 am 5-6 times a week. If not that, then the trash pick up will. Everything in this apartment is so cheaply made. The window glass is so thin - you can hear people just talk from the sidewalk. The video below is what every morning sounds like. Our windows are closed and we live on the third floor. The leaf blowers are there until 10am-11am. If you value your sleep just don't move here. This was never mentioned to us btw. I get it's normal once a week but 5-6 times for 2-3hrs is just outrageous and should be mentioned to the residents before signing the lease. Their amenities are about 100$. This includes their terrible internet - if you work from home you will need to pay extra to get internet that actually works. It also includes cable, and valet trash. The valet trash also doesn't pick up sometimes. Basically the amenities are mediocre at best. We pay about 2400$ for 1 bed + amenities, not including the extra $60 we pay for the internet. The only good thing about this apartment is the location. I also noticed that some of the 5 star reviews are from people that work here oml

This community is so refreshing. The convenience is close to none. The front office team is…read moreresponsive and friendly. The rooftop salt water pool is a personal favorite.