As first-time home buyers with zero clue about the home-buying process (like... what even is…read moreescrow?), we truly had no idea what we were getting ourselves into. After over a decade of renting apartments, stepping into the world of real estate felt like landing on another planet, and that's exactly why we're so grateful we found Destiney. One of the main reasons we chose her was because she's certified in working with first-time buyers, and that really showed. She never made us feel like our questions were too small or silly (even though some probably were), and she always took the time to explain everything in a way we actually understood. We also noticed a lot of realtors shy away from buyers with tighter budgets or less experience, but not Destiney. She was genuinely excited to help us achieve our goals and never made us feel like we were "less than" because of our price point. She was encouraging, honest, super knowledgeable about the area, and really guided us every step of the way. We always felt comfortable being completely transparent about our needs and concerns, and she was just as open with us. The entire process felt less like working with an agent and more like getting help from a friend who just happens to be an expert in real estate. If you're a first-time buyer or just want someone who gets it, she is your "real estate Destiney." We're so happy we got to work with her and can't recommend her enough!

Michelle is amazing: your search for the best real estate agent ends with Michelle! I interviewed…read moremultiple real estate agents and Michelle stood out above and beyond as being the clear best! Michelle knows the market really well - she has a great pulse for what is going on, what each of the sub-neighborhoods are like, other lake/Association issues that might effect purchasing and selling, etc. Another great thing about Michelle as a buyer's agent is that she doesn't rush you into a home just so she can get a commission - I love how Michelle will point out negatives in a home that I might not notice (like deferred maintenance, water damage, etc. that I would not have noticed) because she truly is looking out for you and not just trying to quickly close a deal. Michelle truly cares about finding you the best home and will even wait months & months (or even years like she did with us!) and never complain about touring tons of homes with you until you find what is the best fit and checks all of your boxes. Michelle makes it her mission to find her clients their perfect home - and never settle! So here's the thing: I have an intense attention to detail PLUS I've had a real estate license for two-decades, so I have way high expectations when selecting a real estate agent to represent me and Michelle has exceeded all of my incredibly high expectations! I really appreciated how Michelle would photograph or video a home for me if one came on the market while I was out of town and couldn't make it up to Lake Arrowhead to view it - that is just one example of how caring she is! I also love how detail oriented & attentive Michelle is and she truly has your best interests in mind! We appreciate Michelle's experience and great judgment on if a property will be a good fit. Michelle also has studied interior design so she has a great eye for what would go well in a home you buy and for staging homes she sells. Michelle doesn't do anything less than amazing - all of her photos, marketing, pricing, everything is top notch! As a seller's agent she portrays your home in the best possible light and is really incredible at marketing. Michelle is an above and beyond agent! Even after the close of your home, Michelle has a great network of contractors that she can refer you to for maintenance or upgrades for your home. Everyone Michelle has referred me to has been top notch! Also, Michelle is just a super cool person - I enjoy spending time with her and during the process of finding us our ideal home she has become a friend! In addition to being privileged to work with the best real estate agent on the mountain, I just enjoy hanging out with Michelle! If the little details matter to you and you want an agent who you feel truly has your back & best interests in mind - then Michelle is the agent for you. We couldn't be happier with our experience because she found and secured us our dream home - and I gained a friend in the process!

We purchased a home in Lake Arrowhead this past October (2020) and Michelle was our agent. I…read morealready had a sense it was a competitive market and we couldn't afford to get into bidding wars so I knew we had to select the best agent possible to work for us. I did a lot of online research and sleuthing, a lot of the other agents in L/A seemed 'typical & vanilla', what I liked about Michelle was the way she put herself out there online, and appeared to have an excellent working knowledge of the area. We locked in Michelle immediately to begin our hunt. In a matter of weeks we saw over 20 places in Lake Arrowhead and Michelle was brutally honest at times, feelings had to be put aside as I realized that she wasn't just trying to get us into 'any' house and get us off her books, she didn't want to see us over pay or end up with something that needed more 'fixing' (hello, lipstick on a pig) than we could afford. After a number of weeks and many trips to Lake Arrowhead we found the right place for us, escrow was super smooth, Michelle and her team stayed in close contact through the entire process (much more enjoyable than our first home buying experience) We closed early. But here's the real magic with Michelle, she gave us SO MUCH intel on Lake Arrowhead, the pro's the con's and the how's and the when's on how to thrive and survive in Lake Arrowhead. We have friends that moved here 18-month before us and my Wife (Janeva) and I are informing them on things about Lake Arrowhead, on top of that we had new neighbors move in recently near us as a snow storm hit, and they were completely unprepared, their agent gave them no intel at all on the area. Michelle not only helped us secure our home that we absolutely love, but she gave us a head start to mountain living that has us years ahead of others. If you're serious about wanting to buy OR sell a property in Lake Arrowhead you would be a fool to not use Michelle, you will need to be realistic though as she'll most certainly be real with you. Thanks Michelle - th

Lea Thomas went above and beyond to ensure that a resident's concern was addressed clearly and…read morerespectfully. In particular, she took the time to thoroughly explain the handling of work orders, especially in cases where previously submitted requests may not have been addressed due to a residence error. She communicated this in a way that was easy to understand, while also showing genuine care in helping resolve any confusion or frustration. Her willingness to assist, clear communication, and positive attitude reflect very highly on Action Property organization. Employees like Lea Thomas are a valuable asset to your company and play a significant role in maintaining its reputation for excellence. Thank you for fostering a team that prioritizes such high standards. Pete M.

Aloa Navarro is the very best. Thank you for your help I needed it! I called the office and the…read moreperson wasn't able to help me. I visited the office and Alia got me all set up on ACH. To the rescue always! Thank you so much Alia! Cynthia

During the past several years, Mark's Management has managed our HOA with the highest standards for…read morethe homeowners. I experienced this company first from the perspective of a homeowner and then as a board member. Mark's Management has an excellent team to carry out the daily operations of the HOA. I find the staff to be responsive and effective. Accounting sends out financials in a timely manner. I appreciate that the repairs and emergencies are handled by reputable vendors. Information is sent out expeditiously and calls along with emails are promptly returned. As a board member, I am grateful that Management is current on new laws concerning HOA's and ensures the Association is in compliance to meet safety standards, building codes and environmental requirements. I value Management's knowledge, professionalism and team approach of working with the Board to maintain our special community in Lake Arrowhead.

The worst management company in the universe. Zero response. Zero communication. We have a gated…read morecommunity except the gate seldom works and Marks Management simply locks it open and does not bother to tell the HOA at all. Now they have sent a notice that "all roads will be closed" for 4 days. STR they crazy?? No access to or from our homes?? Any other management company would make arrangements for half road access and then do the other side of the road. They are not even resurfacing but simply pouring on a top coat. These folks charge top dollar and deliver nothing. If you are buying into a community that has them as managers you should think twice or walk away. No return phone calls. No communication. I am told that Mr Marks sold the company and apparently does not care about the reputational damage to his name. Sad.

My wife since 1984 has owned a condominium in the pictured complex. Two young men claim operating…read morethe newly incorporated but previously existing subsidiary of a REALTOR's organization have yet to be certified as Common Interest Development Managers; that takes 40 hours of instruction which may be done online followed by successfully passing an exam on these subjects including ethics: https://www.davis-stirling.com/HOME/Statutes/Bus-Prof-11502#axzz2sT2GQfas That list of requirements is California Business & Professions Code §11502. Its about maintaining standards for safety, quality-of-life, and value particularly for inexperienced perhaps first-time "homeowners" and directors who believe that they're getting solid advice. Read what must be studied for certification and keep an eye on paid advisors to ensure they're working for all members of all skill and awareness-- essentially stockholders in a non-profit rather than primarily for themselves. Or self-manage using the same kind of turnkey software that tempts "professionals" to refuse without being paid extra to follow the law on MAILING individual notices rather than misrepresenting that members must use their electronic online "portal". That's the latest hustle. And from what we observed at an improperly noticed board of directors meeting, last night, they have a lot to learn including what constitutes fraud. Proposing misrepresenting that a restroom by the swimming pool is out-of-order to save money on pool maintenance and janitorial service is also abusing those who pay the $445-per-month assessment, but it is wrong. Then they adjourned to "executive session" to discuss what ought to be in an open session, per HOA Executive Session Meetings (2-Minute Video) https://www.youtube.com/watch?v=UasbZ_k285Q and Topics Allowed in Executive Session https://www.davis-stirling.com/HOME/E/Executive-Session-Meetings The law insists that a management company knows things including that it must disclose conflicts-of-interest which it explains and that it delivers to HOA members documents and disclosures to which they are entitled. Civil Code Section 5375.5. Manager Conflict of Interest Disclosure. § 5376 - Manager Facilitate Delivery of Documents We're committed to keeping others aware of how they're doing with the ~$50 thousand-a-month those particular members are paying, and they manage. Certification of managers and disclosures are a good idea that members need to demand as another attendee at last night's meeting said he thought was a good idea when we mentioned watching them and their performance reviews. Stay tuned for updates as this company hopefully grows and improves.

apparently new management came in and let everyone go. and I. doing so they are not following…read morethrough on anything the prior staff had been working on. They claim they have no record of it and will talk down to you when you tell them you do. And then still proceed to place payment on your account. Even when you have document that it's to be paid by them. Poor customer service. No one should be talking down to another person the way they do.

Absolutely seamless experience from start to finish! Uptown Escrow Services made our home buying…read moreprocess incredibly smooth. They were professional, communication was top-notch, and they consistently went above and beyond. Highly recommend!

Having rock star realtor John Lassak III with Coldwell Banker Sky Ridge Realty that I trusted…read moreimplicitly, he said that Uptown Escrow was the only office he liked to use on the mountain. Well, he was spot on! I worked with Jill who was the Gold Standard of service to my needs. When I had a question and emailed or called her, she got back to me immediately with the answers I needed. When it came to filling out a form I had trouble with, her patience was above and beyond what i deserved and she stayed with me until it was completed correctly. The only surprises I had were pleasant ones with a smooth closing that came on time in only 17 days! Thank you, Uptown Escrow Services, and thank you, Jill!!

Excellent custermer service, professional and thouroughness was just the beginning! Stephen was…read morereally incredible to work with. Always showed up on time, had great ideas to contribute to the project and did an amazing finishing job at a very affordable price. The boarders of the windows, floors and bar were just beautifully done!. Excellent craftsmanship!! (and I'm picky). Gutted kitchen, reinstalled cabinets, floating shelves, drywall and more. I would highly recommend him over and over.

Stefan was contracted to remodel our master bathroom. The…read morequality of his work, consideration for both the small and larger details were top-notch. Having someone who communicates well and on time when they say they will be there is sometimes rare in this field and Stefan delivered. The end result was fantastic!

Had a horrible experience with this company. Was grossly overcharged by the plumber that showed up…read more When I called to dispute charges with manger or owner I was told they would touch base with worker and get right back to me. Never heard back left a couple messages. Then noticed the check had been cashed. Never to hear from them again. Definitely a swindlers way of handling business. I would never recommend this company for any repairs or services. There are plenty of other options. Anyone taking advantage over someone in a predicament is far from honest or worth doing any kind of business with. *had to pick a rating so chose 1 star otherwise I'd give it zero ratings!!

We used Thrifty to assess am issue with our heater blowing cold air. It was the beginning of…read morewinter, so they were understandably very busy. We were told we'd have to wait three weeks, but that was better than other places quoted. We have a fireplace, and it was beginning of November, were fine until then. The very nice scheduler said they'd put us on a list in case there was a chance to fit us in sooner. Luckily just that thing happened two weeks out. The repair man showed up on time, and was very clean, friendly, and professional. He asked thorough questions and assess the situation fully. He finds have time us we needed a new heater, but he was very honest. He did a couple of tests to be sure and found that we only needed a new thermostat. He answered all of our questions in detail and in ways that we could understand. He offered to install thermostat for free if we ordered through him. Otherwise, he said it was so very simple to do we can do ourselves, and he even showed us how and sent us detailed explanation on how to do it with one we would go buy ourselves. He offered advice on thermostat types and brands. Definitely will use again!

My friend is looking for a home to purchase and I found YELP recommended Crestline Real Estate. We…read moremade an appointment and met with Rose. She is absolutely fantastic. Very accommodating to her clients and is knowledgeable in real estate. Unfortunately, from prior experiences, I know not all real estate agents are knowledgeable in their field. Which is important when you're buying in the mountains especially. She knows the area well and where it's best to purchase.

I have never been disappointed with Crestline real estate. I've used them for notarizing documents…read moreand they are always very helpful. Willing to meet me when needed. They are excellent choice if you're looking for Notary, thank you Rosemary and Miranda. Dena M.