I was in a very difficult situation in my life. At which time I had to put my home on the market. Called Genelle explaining my situation. She immediately stepped up and assisted me with not only the sell of my home, but the preparation to put it on the market. She went out of her way to help me pack my belongings and to move. This only covers some of what she did for me to help. I will never be able to find the words to express how much she did for me. She was always available and there for me. Went far and beyond the call of duty that was needed. Highly recommend her as she was amazing and that is a understatement. Her enthusiasm, passion, fight and drive is extraordinary. read more

My husband Frank and I have had 8+ transactions with Dan, Genelle, and Easterby and Associates. There is no better agents in Big Bear or anywhere in the US! They worked diligently on each and every transaction with professionalism, guidance, knowledge, and friendly manner! WE NEVER have to worry when we call Dan and Genelle!! Especially Genelle for her 100% communication and willingness to help in every situation!! Dan's knowledge of the real estate fueld goes beyond expectation! We continue to be blessed with Dan and Genelle and 100% recommend their services! Thank you Dan, Genelle, and Easterby Associates! We look forward to another successful year!! read more

Genelle is both an amazing Realtor and an amazing person. She helped me buy my house five years ago and just completed the sale as well. Genelle really cares about her clients and goes above and beyond to help make the process seamless. She is very knowledgeable when it comes to market conditions and understands how to price properties for the best results. Genelle not only helped me stage my property so that it showed to its greatest advantage, she personally moved furniture, hung pictures and even bought and touched up the paint. Genelle has many marketing sources and it resulted in an accepted offer within two weeks. I could not be happier with her efforts in selling my home, but also am happy that I gained a friend in the process. read more

Our realtor Genelle Rich-Easterby was introduced to us via a mutual friend. You ever meet that one person who seems unstoppable, would do anything to get the job done, and was genuinely a nice person? Genelle fits that description perfectly. Genelle tromped through 3-foot snowbanks to provide access to Big Bear cabins that we thought we wanted to view. All the time we looked at our cabin list, she was asking questions and clarifying our needs. We even looked at one cabin on three separate occasions on the same day trying to figure out how we could make it work. She could tell that we were getting frustrated and offered a suggestion to just "peek" at a cabin that she believed was something that might interest us. Guess what? We walked through the front door and were greeted by Bear carvings, a huge fireplace, the perfect number of rooms for all our kids and grandkids, and a great fenced yard for our fur babies that basically told us we had arrived at the new "CroupeDaVille Cabin". Genelle's expertise and understanding of the various neighborhoods in Big Bear and the surrounding communities was unsurpassed. Even after signing the papers for the "CroupeDaVille Cabin", she remained in constant communications with us to ensure our Big Bear migration was successful. We are beyond impressed with Genelle's work ethic and initiative. She has made a normally stressful transaction, smooth as the bunny slopes of Big Bear. Thanks again Genelle!! read more

I recently had the pleasure of working with Genelle Rich-Easterby and cannot speak highly enough of her expertise and genuine kindness. I was referred to her by another agent who told me that she "was the best in Big Bear" and after working with her I couldn't agree more. Her market knowledge was truly exceptional, which allowed her to provide valuable insights on how to price the property so that we sold quickly and still received the best price possible. Her staging skills were remarkable, transforming our property into an inviting space that attracted numerous potential buyers. Moreover, Genelle's communication skills were excellent, ensuring that we were always kept informed and involved every step of the way. Her dedication to providing top-notch service was evident in her attention to detail and willingness to go above and beyond to meet our needs. On a personal note, we had a family emergency right when we were getting ready to list the property and Genelle was absolutely amazing taking care of everything that needed to be done while we focused on our family. In the end, we had four offers within a week of listing the property and closed escrow in less than 30 days at over our asking price. I highly recommend Genelle to anyone looking for a knowledgeable, skilled, and communicative real estate agent. read more

I'm so impressed with my experience in working with Genelle. She listened to us, hustled for what we asked for and made it happen! Way above and beyond what we heard from other realtors and she made our dream come true. Her enthusiasm, passion and drive she has is just so extraordinary. Thank you Genelle! read more

Where do I even start! This incredible woman completely singlehandedly made my dreams of becoming a homeowner come true! She is a woman of integrity and pure heart. She literally held my hand the entire process, from the time we started touring properties to the last moment when I signed papers and got the keys! She went out of her way day and night to keep me informed of every step. She comforted us every time there were set backs in the process, she fed my kids pizza when we had to come out to the property for inspection, she stayed on the phone with me countless number of times to explain every process in detail, she literally was at my side 24/7 from beginning to end. She clearly is about making her clients her number one priority. Genelle made sure I got the best deal possible and fought for me when things went south. She never left me high and dry or confused, at any time, during the process. She was never unavailable, she answered every single call and every single email. She literally handled all the footwork so I didn't have to. Do not go with an agent that is only concerned with their commission, you want someone like Genelle in your corner. Trust me, buying a home is NOT easy, there are so many steps, so many rules, you do NOT want to go into this process without someone like Genelle guiding you. As a first time home buyer I can honestly say I wouldn't have been able to get through this process without her. The process is long and grueling and extremely bipolar with many ups and downs. The average person, even after researching, can not navigate this process effectively without a trained professional (with years of experience) like Genelle and her team. I highly recommend Genelle Rich with Easterby and Associates. I will always be grateful to this woman for making my dream come true! read more

Genelle was absolutely incredible in showing us and navigating us through the purchasing process! She's super knowledgeable and always has your best interests in mind. If we ever purchase in big bear again or have anyone we know looking to buy in the area, we are definitely going to be working with Genelle. 5 stars :) read more

Genelle is by far the best realtor my wife and I have worked with. She went out of her way to make sure we got everything we were looking for in a vacation home. She was very thorough and took care of everything for us! She even contacted us during her vacation in Hawaii to give us some updates on our purchase...AMAZING! We highly recommend Genelle...she is the BEST!!! read more

You are welcome to include what you want. The very next day that you weren't my realtor I had offers coming in. My house sold and I moved in Nov. I left your sign where you left it for months for you to be able to get it, and it clearly wasn't that important. The new owners might have it. The sign is not my responsibility. You have no excuse or defense as to why you never could show up, you advised some of the worst advise to benefit your own schedule. Most peoples yelp reviews are their negative experiences, but I do leave good and bad as anyone can see. You admittedly dropped the ball due to getting married, how dare you come back months later and try to suggest anything else, ur lucky I didnt report to the realtor board. A guy down the street said he was refused by someone to look at my house, so he bought on live oak. My house even fell out of escrow once thats how on it my new realtor was with offers.. read more

I was more then impressed with the professionalism and service Genelle provided. My home was listed during a frustrating change in the market. Interest rates continued to rise and market prices were impacted as a result. Genelle helped us to stay informed and on top of what was going on in the market and with our competition. Her negotiation and communication skills were key to getting our home sold. We would absolutely use Genelle again. read more

Great Experience for our first home, Genelle made the process really easy and enjoyable. She was always attentive at all times. We are very happy to work with her to bought our first home I highly recommend Genelle for any real estate move that you want to do in BIG BEAR. If you want to work with the best you know who to contact. read more

Genelle was fantastic to work with on my recent home purchase. She was always extremely responsive, and she was very knowledgeable about the area. She was quick to pick up the type of home that I was looking for; she really seemed to understand my goals and priorities within a short period of time. She also helped negotiate the best possible deal for my purchase. I'd come back to her for my next home immediately. read more

There's no better realtor or resource in the Big Bear area. She was helpful and collaborative with a deep understanding of the local market. I would highly recommend her to any interested buyers or sellers. read more

As a first time home buyer we were faced with many questions and filled with uncertainty. Genelle Rich was always available to answer and address all our questions and concerns. She is a shining star and a beacon of light in a process that is typically described as stressful. Her ease of the business is exemplified in her skill of real estate. Her positivity truly radiates in all she does. Genelle Rich is simply amazing. Her level of professionalism is unmatched. Her attention to detail is unparalleled. Whether you need to purchase your first home, another home or sell your home Genelle Rich is your agent! Thank you Genelle Rich for getting us into our beautiful first home and providing peace during a demanding time. read more

Genelle Rich and her team followed through on every promise they made. We were able to find our home and close escrow during the COVID 19 shut down, they safely found us the right home. The level of service continued even after we closed escrow that was impressive. This is not my first home purchase and when things got rough after the close of escrow the Easterby team was there every step of the way to help my family with our new home and help us navigate the home warranty policy. I would recommend Easterby if your looking to buy a home they are the best!! read more

If you want your desires and dreams to be heard, Genelle is your agent. I wasn't looking for another home but my first trip to Big Bear Lake, I just fell in love. Genelle is very professional and a wealth of information about the homes and the area. The entire process went so smoothly, just. A great experience. If you want your slice of paradise then Genelle can help that dream become a reality. What are you waiting for, call Genelle now. I know you will be as happy as I am. read more

I knew right off the bat that Genelle Rich was going to be my Real Estate Agent Angel!! She was professional, personable and available to me every step of the way. This was my first experience at buying a home and she explained everything to me. I really felt that she went above and beyond in everything she did for me, from stopping for a cup of coffee, to taking me all over town to see multiple properties. I will be forever grateful to her for making this a very positive experience for me. Thank you so very much Genelle, my wonderful Angel Agent! read more

Genelle is a Wonderful Realtor!! She helped me every step of the way with the purchase of my house in Big Bear. She went above and beyond in taking care of several problems that arose with the seller of the house and escrow issues. If it wasn't for Genelle I would not be in this house today! She continues to check up on you after you are in the house just to make sure you are doing ok. I highly recommend if you are looking to buy a house in Big Bear that you call Genelle Rich. She will take care of you 110% read more

Genelle Rich was the BEST real estate agent I've ever worked with! She was professional from start to finish! Whether you have a high priced property or a lower priced mobile home like me, she gives you 100% of her attention! Genelle is highly energetic and very positive! She was always on top of every single detail. You won't be sorry listing your property with Genelle! She gets an A+ along with extra credit points from me! She found the perfect couple to buy my home and I couldn't be happier! read more