We had an absolutely horrific experience staying at 117 Planting field Road. From the moment of check in we were greeted with a barely functioning HVAC system which left several of the bedrooms sweltering in the June heat. Additionally, we paid an additional fee to heat the pool which never seemed to creep up to the promised temperature. We were also met with a non-functioning ice maker, and most concerning, an outdoor shower with nails protruding from the floorboards. When we attempted to rectify these shortcomings, we were met by stonewalling by the owners and the management company. Needless to say, this property fell well short of the expectations for even a low-cost vacation rental, let alone for a $6,000 per night luxury home. To the extent you are looking for a comfortable high-end experience on Martha's Vineyard we would recommend you look elsewhere read more

Avoid this agency and Wendy Harman! I used them for a vacation rental. The place was not well maintained and they took over $500 from the security deposit for "extra cleaning" even though they charged $450 up front for cleaning. The house was over $12,000 to rent for around a week. Here is one of the pictures they cited as a big problem. They also said the oven was dirty. Do vacation renters usually clean the over? The agency is dishonest and they deal with dishonest owners. read more

Point B Realty - We paid $450 for cleaning. Is 3 pieces of paper a huge deal? - Real Estate Services Near Me - Edgartown, Massachusetts

Point B's brand is built on marketing, a portfolio of premium, vacation, lodging products. We have rented two of their properties on Martha's Vineyard. The staff is knowledgeable, friendly, and goes the extra mile to resolve issues. We have worked with Alexandra and Jennifer, both delightful. When a challenge emerged in one of them, Alexandra managed and worked the issue until we were satisfied. I will utilize the firm again and highly recommend them to others. They have convenient offices in Edgartown and Vineyard Haven. read more

Fantastic property management---we've never had an issue with any renters in 10 years!

An absolute disaster of a brokerage. The leadership to this point has not been available to us, though she is fully aware of some unethical dealings within the brokerage. This involves money owed to myself and my brokerage which they are trying to weasel out of. This is exactly why the general public has a healthy distrust of agents in this business. They have demonstrated to be dishonest, unprincipled, and fraudulent. There are many many other options on the island for buying or renting. You have been fairly warned here. Stay away. read more

This place *royally* screwed me on a rental this summer. My family and I decided in March of this year that we wanted to come to Martha's Vineyard this summer. We booked a house rental through Point B for the week of the Fourth of July, and then immediately booked our ferry tickets. (If you're not familiar with the MV ferry, you need to make a reservation in advance if you're bringing a car, and on summer weekends it sells out months in advance.) Rental pickings were getting pretty slim, as a lot of houses are booked far in advance, so we were happy we found something. We signed the lease, paid the deposit, family from out of state planned travel arrangements, and we thought all was good. ...until two weeks later, when the agent from Point B contacted us to let us know that they and the house owner had messed up. They had double booked the house, and thus our reservation was cancelled. I thought a signed lease meant something, but apparently it does not to this agency. They offered us a week in June, at a discount (June rentals are generally cheaper than July, so who knows if it was even a discount...), but that was unhelpful since the ferry was sold out, and people had already made travel plans. Buyer/renter beware. read more

I have never seen a Real Estate Agency completely disregard customers and prospective business, until coming across Point B. My fiance and I found the perfect rental on Martha's Vineyard for our elopement. I followed Point B's process by submitting a request for booking on their website. After being ignored for 3 days, I contacted their office. They pulled some crap indicating that my request got sent to a different mailbox they couldn't access. They promised to look into it right away and call me back. The next day, I still hadn't heard back from them so called their office again. They proceeded to tell me the rental was booked by someone else. So in essence, I was completely blown off. Nobody at the office seemed to care. I asked to speak to a Manager and of course, nobody bothered to call me back. I urge caution to anyone who uses this agency. Even for rentals that are booked smoothly, who could possibly trust this place if anything went wrong during your stay? Their website claims they "elevate expectations." What a bunch of hollow garbage. read more

We used Point B for a Martha's Vineyard vacation rental, and had done so for the past 5 years with no problem. However, this past summer, we used Point B again to rent a 4 bedroom house for 3 couples and children for a week. The house we rented was incorrectly listed as being air conditioned (only 2 of 4 bedrooms had AC) and one bedroom had a full bed when the listing stated a king bed. This made our stay awful- one adult had to sleep on the couch and two rooms were unbearable hot to sleep in. Point B refused to acknowledge the error or provide any compensation. They won't respond to emails at all about the issue either. Terrible customer service. Renters beware. read more

Wish I could leave no stars. The worst experience ever. Do not rent from this company. Illiterate, incompetent and unfair. Got completely screwed. read more

Not client friendly at all. We had booked a two week stay for September 2022 through Point B, but later decided we loved the island so much we would look for a house to buy. We used a Point B realtor who said not to worry about the rental lease if we bought something. We bought a house, Point B got a significant commission, and then they came after us for the rental cost. They had 6 months from the time we bought the house to the time we had reserved to either find another renter, or to ask the rental landlord to let us out of the lease. They did neither. So we were out another $5K. We are thinking about renting our home out this summer but would never use Point B for that - or anything else. read more

Kristin Buck and Point B Realty have been an absolute pleasure to work with. I can't recommend them enough. We live in California and have fairly unique rental requirements. They delivered exactly what we were looking for within our budget. We felt welcomed, we felt at home and we felt cared for. We look forward to working with them in the future! read more